I have run into this problem too but unfortunately a reinstall
of libreoffice didn't work:
DEBUG 03-24 15:17:37.556 o.a.o.d.u.AuthLevelUtil:40 [nio-5443-exec-7] -
Level SOAP :: [GRANTED]
DEBUG 03-24 15:17:37.557 o.a.o.c.d.f.FileProcessor:72 [nio-5443-exec-7]
- file extension: pdf
DEBUG 03-24 15:17:37.558 o.a.o.c.d.f.FileProcessor:76 [nio-5443-exec-7]
- isAsIs: false
DEBUG 03-24 15:17:37.558 o.a.o.c.d.f.FileProcessor:106 [nio-5443-exec-7]
- writing file to:
/opt/open510/webapps/openmeetings/data/upload/files/c25e7278-e3c8-494c-9d14-c0c97913979f/c25e7278-e3c8-494c-9d14-c0c97913979f.pdf
DEBUG 03-24 15:17:37.558 o.a.o.c.d.f.FileProcessor:113 [nio-5443-exec-7]
- Office document:
/opt/open510/webapps/openmeetings/data/upload/files/c25e7278-e3c8-494c-9d14-c0c97913979f/c25e7278-e3c8-494c-9d14-c0c97913979f.pdf
DEBUG 03-24 15:17:37.559 o.a.o.c.c.DocumentConverter:65
[nio-5443-exec-7] - fullProcessing: true
DEBUG 03-24 15:17:37.559 o.a.o.c.c.DocumentConverter:67
[nio-5443-exec-7] - -- running JOD --
INFO 03-24 15:17:37.561 o.j.l.o.OfficeProcessManager:313
[nio-5443-exec-7] - Submitting task 'Start' and waiting...
INFO 03-24 15:17:37.581 o.j.l.o.OfficeDescriptor:101 [fficeprocess-14]
- soffice info (from exec path): Product: LibreOffice - Version: ??? -
useLongOptionNameGnuStyle: true
INFO 03-24 15:17:37.758 o.j.l.o.OfficeDescriptor:75 [fficeprocess-14]
- soffice info (from help output): Product: LibreOffice - Version:
6.0.7.3 - useLongOptionNameGnuStyle: true
INFO 03-24 15:17:37.758 o.j.l.o.OfficeProcess:420 [fficeprocess-14] -
OFFICE HOME: /usr/lib/libreoffice
INFO 03-24 15:17:37.758 o.j.l.o.OfficeProcess:421 [fficeprocess-14] -
Starting process with --accept
'socket,host=127.0.0.1,port=2002,tcpNoDelay=1;urp;StarOffice.ServiceManager'
and profileDir
'/opt/open510/temp/.jodconverter_socket_host-127.0.0.1_port-2002_tcpNoDelay-1'
INFO 03-24 15:17:37.779 o.j.l.o.OfficeProcess:434 [fficeprocess-14] -
Started process; pid: 26397
ERROR 03-24 15:17:37.912 o.j.l.o.VerboseProcess:84 [Thread-34931] -
ERROR 03-24 15:17:37.912 o.j.l.o.VerboseProcess:84 [Thread-34931] -
(process:26397): dconf-CRITICAL **: 15:17:37.912: unable to create
directory '/root/.cache/dconf': Permission denied. dconf will not work
properly.
WARN 03-24 15:17:38.295 o.j.l.o.ConnectRetryable:89 [fficeprocess-14]
- Office process died with exit code 81; restarting it
INFO 03-24 15:17:38.313 o.j.l.o.OfficeDescriptor:101 [fficeprocess-14]
- soffice info (from exec path): Product: LibreOffice - Version: ??? -
useLongOptionNameGnuStyle: true
INFO 03-24 15:17:38.493 o.j.l.o.OfficeDescriptor:75 [fficeprocess-14]
- soffice info (from help output): Product: LibreOffice - Version:
6.0.7.3 - useLongOptionNameGnuStyle: true
INFO 03-24 15:17:38.493 o.j.l.o.OfficeProcess:420 [fficeprocess-14] -
OFFICE HOME: /usr/lib/libreoffice
INFO 03-24 15:17:38.493 o.j.l.o.OfficeProcess:421 [fficeprocess-14] -
Starting process with --accept
'socket,host=127.0.0.1,port=2002,tcpNoDelay=1;urp;StarOffice.ServiceManager'
and profileDir
'/opt/open510/temp/.jodconverter_socket_host-127.0.0.1_port-2002_tcpNoDelay-1'
INFO 03-24 15:17:38.513 o.j.l.o.OfficeProcess:434 [fficeprocess-14] -
Started process; pid: 26424
ERROR 03-24 15:17:38.643 o.j.l.o.VerboseProcess:84 [Thread-34939] -
ERROR 03-24 15:17:38.643 o.j.l.o.VerboseProcess:84 [Thread-34939] -
(process:26424): dconf-CRITICAL **: 15:17:38.643: unable to create
directory '/root/.cache/dconf': Permission denied. dconf will not work
properly.
INFO 03-24 15:17:38.847 o.j.l.o.OfficeConnection:176 [fficeprocess-14]
- Connected: 'socket,host=127.0.0.1,port=2002,tcpNoDelay=1'
INFO 03-24 15:17:38.848 o.j.l.t.LocalConversionTask:93
[er-poolentry-15] - Executing local conversion task [pdf -> pdf]...
ERROR 03-24 15:17:39.110 o.j.l.t.LocalConversionTask:127
[er-poolentry-15] - Local conversion failed.
Does seem permissions related.
On 01-Oct-20 4:19 AM, Maxim Solodovnik wrote:
On Thu, 1 Oct 2020 at 09:14, Denis Noctor <[email protected]
<mailto:[email protected]>> wrote:
Once again Maxim... you have proved to be a total star.
sudo -u nobody /usr/lib/libreoffice/program/soffice --version
gave me a critical permissions error which unfortunately did not
note down... however, I reinstalled as suggested.
(I corrected 2 typos just in case this is revisited).
thanks :))
i'm in one-handed-baby-sitting mode right now :)))
Once again. Thank you.
sudo apt remove --purge libreoffice
sudo apt autoremove
sudo apt update
sudo apt install -y --no-install-recommends libreoffice
On Wed, Sep 30, 2020 at 8:23 PM Maxim Solodovnik
<[email protected] <mailto:[email protected]>> wrote:
According to the log the issue is caused by the LibreOffice
problems
to ensure try to run it from command line
`sudo -u nobody /usr/lib/libreoffice/program/soffice --version`
I would say re-installation might help help
`sudo apt remove --purge libreoffice`
`sudo apt audoremove`
`sudo update`
`sudo apt install -y --no-install-recommends libreoffice`
On Thu, 1 Oct 2020 at 07:04, Ali Alhaidary
<[email protected]
<mailto:[email protected]>> wrote:
No, OM is writing on the correct folder, however, the
convertor is not.
On 10/1/20 2:22 AM, Denis Noctor wrote:
> I made my own... which I think might be the root of the
problem.... changed folder name to open510... but made
relevant changes in tomcat4...
>
> Seems to be a permissions issue... will review and check...
>
> Sent from my iPhone
>
>> On Sep 30, 2020, at 4:38 PM, Ali Alhaidary
<[email protected]
<mailto:[email protected]>> wrote:
>>
>> Denis,
>>
>> Do you use the default data
folder(/opt/open501/webapps/openmeetings/data), or you
made your own?
>>
>>
>>> On 10/1/20 12:25 AM, Ali Alhaidary wrote:
>>> [1;31mERROR [0;39m 09-30 21:05:59.614
[36mo.j.l.o.VerboseProcess:84 [Thread-1650] [0;39m -
>>> [1;31mERROR [0;39m 09-30 21:05:59.614
[36mo.j.l.o.VerboseProcess:84 [Thread-1650] [0;39m -
(process:4831): dconf-CRITICAL **: 21:05:59.614: unable to
create directory '/home/om_user/.cache/dconf': Permission
denied. dconf will not work properly.
>>> [1;31mERROR [0;39m 09-30 21:05:59.640
[36mo.j.l.o.VerboseProcess:84 [Thread-1650] [0;39m -
LibreOffice 6.4 - Fatal Error: The application cannot be
started.
>>> [1;31mERROR [0;39m 09-30 21:05:59.640
[36mo.j.l.o.VerboseProcess:84 [Thread-1650] [0;39m -
Extension Manager: exception in synchronize
>>> [34mINFO [0;39m 09-30 21:05:59.814
[36mo.j.c.o.AbstractOfficeManagerPool:156 [Thread-1636]
[0;39m - Stopping the office manager pool...
>>> [34mINFO [0;39m 09-30 21:05:59.814
[36mo.j.l.o.OfficeProcessManager:313 [Thread-1636] [0;39m
- Submitting task 'Stop' and waiting...
>>> [34mINFO [0;39m 09-30 21:05:59.814
[36mo.j.l.o.OfficeProcess:240 [officeprocess-1] [0;39m -
Trying to forcibly terminate process:
'host=127.0.0.1,port=2002,tcpNoDelay=1'; pid: 4831
>>> [34mINFO [0;39m 09-30 21:05:59.818
[36mo.j.l.o.OfficeProcessManager:204 [officeprocess-1]
[0;39m - Process terminated with code 77
>>> [34mINFO [0;39m 09-30 21:05:59.818
[36mo.j.l.o.OfficeProcessManager:121 [officeprocess-1]
[0;39m - Process exited with code 77
>>> [34mINFO [0;39m 09-30 21:05:59.821
[36mo.j.c.o.AbstractOfficeManagerPool:174 [Thread-1636]
[0;39m - Office manager stopped
>>> [1;31mERROR [0;39m 09-30 21:05:59.822
[36mo.a.o.c.c.DocumentConverter:109 [Thread-1636] [0;39m -
doJodConvert
>>> org.jodconverter.core.office.OfficeException: Office
process died with exit code 77
>>>
>>> Permission issue here, or wrong path...
>>>
>>>> On 10/1/20 12:09 AM, Ali Alhaidary wrote:
>>>> same here
>>>>
>>>>
>>>>> On 9/30/20 11:06 PM, Denis Noctor wrote:
>>>>> Hi there guys,
>>>>>
>>>>> Having recently upgraded to the OM 5.1.O snapshot, I
realize I can only upload pdfs and jpgs - no other file
conversion appears to work... (all other functionality etc
seems fine).
>>>>>
>>>>> Everything works fine on
https://om.alteametasoft.com:8443/next/
<https://om.alteametasoft.com:8443/next/> so the problem
is clearly on my side.
>>>>>
>>>>> Any suggestions before considering a clean reinstall?
>>>>>
>>>>> Thanks
>>>>>
>>>>> Denis
>>>>>
>>>>>
--
Best regards,
Maxim
--
Best regards,
Maxim
