please share the output of `ps -ef|grep java` The folder is being created in "/root/.cache/dconf'" which is weird
I would try to create this folder manually, OR maybe even better re-define $HOME in the script you are using to start OM ... On Thu, 25 Mar 2021 at 15:55, Daniel Baker <[email protected]> wrote: > > I have run into this problem too but unfortunately a reinstall of > libreoffice didn't work: > > > DEBUG 03-24 15:17:37.556 o.a.o.d.u.AuthLevelUtil:40 [nio-5443-exec-7] - Level > SOAP :: [GRANTED] > DEBUG 03-24 15:17:37.557 o.a.o.c.d.f.FileProcessor:72 [nio-5443-exec-7] - > file extension: pdf > DEBUG 03-24 15:17:37.558 o.a.o.c.d.f.FileProcessor:76 [nio-5443-exec-7] - > isAsIs: false > DEBUG 03-24 15:17:37.558 o.a.o.c.d.f.FileProcessor:106 [nio-5443-exec-7] - > writing file to: > /opt/open510/webapps/openmeetings/data/upload/files/c25e7278-e3c8-494c-9d14-c0c97913979f/c25e7278-e3c8-494c-9d14-c0c97913979f.pdf > DEBUG 03-24 15:17:37.558 o.a.o.c.d.f.FileProcessor:113 [nio-5443-exec-7] - > Office document: > /opt/open510/webapps/openmeetings/data/upload/files/c25e7278-e3c8-494c-9d14-c0c97913979f/c25e7278-e3c8-494c-9d14-c0c97913979f.pdf > DEBUG 03-24 15:17:37.559 o.a.o.c.c.DocumentConverter:65 [nio-5443-exec-7] - > fullProcessing: true > DEBUG 03-24 15:17:37.559 o.a.o.c.c.DocumentConverter:67 [nio-5443-exec-7] - > -- running JOD -- > INFO 03-24 15:17:37.561 o.j.l.o.OfficeProcessManager:313 [nio-5443-exec-7] - > Submitting task 'Start' and waiting... > INFO 03-24 15:17:37.581 o.j.l.o.OfficeDescriptor:101 [fficeprocess-14] - > soffice info (from exec path): Product: LibreOffice - Version: ??? - > useLongOptionNameGnuStyle: true > INFO 03-24 15:17:37.758 o.j.l.o.OfficeDescriptor:75 [fficeprocess-14] - > soffice info (from help output): Product: LibreOffice - Version: 6.0.7.3 - > useLongOptionNameGnuStyle: true > INFO 03-24 15:17:37.758 o.j.l.o.OfficeProcess:420 [fficeprocess-14] - OFFICE > HOME: /usr/lib/libreoffice > INFO 03-24 15:17:37.758 o.j.l.o.OfficeProcess:421 [fficeprocess-14] - > Starting process with --accept > 'socket,host=127.0.0.1,port=2002,tcpNoDelay=1;urp;StarOffice.ServiceManager' > and profileDir > '/opt/open510/temp/.jodconverter_socket_host-127.0.0.1_port-2002_tcpNoDelay-1' > INFO 03-24 15:17:37.779 o.j.l.o.OfficeProcess:434 [fficeprocess-14] - > Started process; pid: 26397 > ERROR 03-24 15:17:37.912 o.j.l.o.VerboseProcess:84 [Thread-34931] - > ERROR 03-24 15:17:37.912 o.j.l.o.VerboseProcess:84 [Thread-34931] - > (process:26397): dconf-CRITICAL **: 15:17:37.912: unable to create directory > '/root/.cache/dconf': Permission denied. dconf will not work properly. > WARN 03-24 15:17:38.295 o.j.l.o.ConnectRetryable:89 [fficeprocess-14] - > Office process died with exit code 81; restarting it > INFO 03-24 15:17:38.313 o.j.l.o.OfficeDescriptor:101 [fficeprocess-14] - > soffice info (from exec path): Product: LibreOffice - Version: ??? - > useLongOptionNameGnuStyle: true > INFO 03-24 15:17:38.493 o.j.l.o.OfficeDescriptor:75 [fficeprocess-14] - > soffice info (from help output): Product: LibreOffice - Version: 6.0.7.3 - > useLongOptionNameGnuStyle: true > INFO 03-24 15:17:38.493 o.j.l.o.OfficeProcess:420 [fficeprocess-14] - OFFICE > HOME: /usr/lib/libreoffice > INFO 03-24 15:17:38.493 o.j.l.o.OfficeProcess:421 [fficeprocess-14] - > Starting process with --accept > 'socket,host=127.0.0.1,port=2002,tcpNoDelay=1;urp;StarOffice.ServiceManager' > and profileDir > '/opt/open510/temp/.jodconverter_socket_host-127.0.0.1_port-2002_tcpNoDelay-1' > INFO 03-24 15:17:38.513 o.j.l.o.OfficeProcess:434 [fficeprocess-14] - > Started process; pid: 26424 > ERROR 03-24 15:17:38.643 o.j.l.o.VerboseProcess:84 [Thread-34939] - > ERROR 03-24 15:17:38.643 o.j.l.o.VerboseProcess:84 [Thread-34939] - > (process:26424): dconf-CRITICAL **: 15:17:38.643: unable to create directory > '/root/.cache/dconf': Permission denied. dconf will not work properly. > INFO 03-24 15:17:38.847 o.j.l.o.OfficeConnection:176 [fficeprocess-14] - > Connected: 'socket,host=127.0.0.1,port=2002,tcpNoDelay=1' > INFO 03-24 15:17:38.848 o.j.l.t.LocalConversionTask:93 [er-poolentry-15] - > Executing local conversion task [pdf -> pdf]... > ERROR 03-24 15:17:39.110 o.j.l.t.LocalConversionTask:127 [er-poolentry-15] - > Local conversion failed. > > > Does seem permissions related. > > > > > > > On 01-Oct-20 4:19 AM, Maxim Solodovnik wrote: > > > > On Thu, 1 Oct 2020 at 09:14, Denis Noctor <[email protected]> wrote: >> >> Once again Maxim... you have proved to be a total star. >> >> sudo -u nobody /usr/lib/libreoffice/program/soffice --version >> gave me a critical permissions error which unfortunately did not note >> down... however, I reinstalled as suggested. >> (I corrected 2 typos just in case this is revisited). > > > thanks :)) > i'm in one-handed-baby-sitting mode right now :))) > >> >> >> Once again. Thank you. >> >> sudo apt remove --purge libreoffice >> sudo apt autoremove >> sudo apt update >> sudo apt install -y --no-install-recommends libreoffice >> >> >> >> >> >> >> >> >> On Wed, Sep 30, 2020 at 8:23 PM Maxim Solodovnik <[email protected]> >> wrote: >>> >>> According to the log the issue is caused by the LibreOffice problems >>> to ensure try to run it from command line >>> `sudo -u nobody /usr/lib/libreoffice/program/soffice --version` >>> >>> I would say re-installation might help help >>> `sudo apt remove --purge libreoffice` >>> `sudo apt audoremove` >>> `sudo update` >>> `sudo apt install -y --no-install-recommends libreoffice` >>> >>> On Thu, 1 Oct 2020 at 07:04, Ali Alhaidary <[email protected]> >>> wrote: >>>> >>>> No, OM is writing on the correct folder, however, the convertor is not. >>>> >>>> >>>> On 10/1/20 2:22 AM, Denis Noctor wrote: >>>> > I made my own... which I think might be the root of the problem.... >>>> > changed folder name to open510... but made relevant changes in tomcat4... >>>> > >>>> > Seems to be a permissions issue... will review and check... >>>> > >>>> > Sent from my iPhone >>>> > >>>> >> On Sep 30, 2020, at 4:38 PM, Ali Alhaidary >>>> >> <[email protected]> wrote: >>>> >> >>>> >> Denis, >>>> >> >>>> >> Do you use the default data >>>> >> folder(/opt/open501/webapps/openmeetings/data), or you made your own? >>>> >> >>>> >> >>>> >>> On 10/1/20 12:25 AM, Ali Alhaidary wrote: >>>> >>> [1;31mERROR [0;39m 09-30 21:05:59.614 [36mo.j.l.o.VerboseProcess:84 >>>> >>> [Thread-1650] [0;39m - >>>> >>> [1;31mERROR [0;39m 09-30 21:05:59.614 [36mo.j.l.o.VerboseProcess:84 >>>> >>> [Thread-1650] [0;39m - (process:4831): dconf-CRITICAL **: >>>> >>> 21:05:59.614: unable to create directory '/home/om_user/.cache/dconf': >>>> >>> Permission denied. dconf will not work properly. >>>> >>> [1;31mERROR [0;39m 09-30 21:05:59.640 [36mo.j.l.o.VerboseProcess:84 >>>> >>> [Thread-1650] [0;39m - LibreOffice 6.4 - Fatal Error: The application >>>> >>> cannot be started. >>>> >>> [1;31mERROR [0;39m 09-30 21:05:59.640 [36mo.j.l.o.VerboseProcess:84 >>>> >>> [Thread-1650] [0;39m - Extension Manager: exception in synchronize >>>> >>> [34mINFO [0;39m 09-30 21:05:59.814 >>>> >>> [36mo.j.c.o.AbstractOfficeManagerPool:156 [Thread-1636] [0;39m - >>>> >>> Stopping the office manager pool... >>>> >>> [34mINFO [0;39m 09-30 21:05:59.814 >>>> >>> [36mo.j.l.o.OfficeProcessManager:313 [Thread-1636] [0;39m - Submitting >>>> >>> task 'Stop' and waiting... >>>> >>> [34mINFO [0;39m 09-30 21:05:59.814 [36mo.j.l.o.OfficeProcess:240 >>>> >>> [officeprocess-1] [0;39m - Trying to forcibly terminate process: >>>> >>> 'host=127.0.0.1,port=2002,tcpNoDelay=1'; pid: 4831 >>>> >>> [34mINFO [0;39m 09-30 21:05:59.818 >>>> >>> [36mo.j.l.o.OfficeProcessManager:204 [officeprocess-1] [0;39m - >>>> >>> Process terminated with code 77 >>>> >>> [34mINFO [0;39m 09-30 21:05:59.818 >>>> >>> [36mo.j.l.o.OfficeProcessManager:121 [officeprocess-1] [0;39m - >>>> >>> Process exited with code 77 >>>> >>> [34mINFO [0;39m 09-30 21:05:59.821 >>>> >>> [36mo.j.c.o.AbstractOfficeManagerPool:174 [Thread-1636] [0;39m - >>>> >>> Office manager stopped >>>> >>> [1;31mERROR [0;39m 09-30 21:05:59.822 >>>> >>> [36mo.a.o.c.c.DocumentConverter:109 [Thread-1636] [0;39m - doJodConvert >>>> >>> org.jodconverter.core.office.OfficeException: Office process died with >>>> >>> exit code 77 >>>> >>> >>>> >>> Permission issue here, or wrong path... >>>> >>> >>>> >>>> On 10/1/20 12:09 AM, Ali Alhaidary wrote: >>>> >>>> same here >>>> >>>> >>>> >>>> >>>> >>>>> On 9/30/20 11:06 PM, Denis Noctor wrote: >>>> >>>>> Hi there guys, >>>> >>>>> >>>> >>>>> Having recently upgraded to the OM 5.1.O snapshot, I realize I can >>>> >>>>> only upload pdfs and jpgs - no other file conversion appears to >>>> >>>>> work... (all other functionality etc seems fine). >>>> >>>>> >>>> >>>>> Everything works fine on https://om.alteametasoft.com:8443/next/ so >>>> >>>>> the problem is clearly on my side. >>>> >>>>> >>>> >>>>> Any suggestions before considering a clean reinstall? >>>> >>>>> >>>> >>>>> Thanks >>>> >>>>> >>>> >>>>> Denis >>>> >>>>> >>>> >>>>> >>> >>> >>> >>> -- >>> Best regards, >>> Maxim > > > > -- > Best regards, > Maxim -- Best regards, Maxim
