Can you also try and paste the complete logs somewhere and post the link here - to trace if something went wrong before ? Just retry doing it all over again and see if you face the issue again.
On 08/10/13 6:48 PM, "Karthi Keyan" <karthik.c...@gmail.com> wrote: >Alena, Sure i will raise the Jira. And will try updating DB and get back. > > > >Thanks, >Karthikeyan > > >On Wed, Oct 9, 2013 at 7:13 AM, Alena Prokharchyk < >alena.prokharc...@citrix.com> wrote: > >> On 10/8/13 6:39 PM, "Karthi Keyan" <karthik.c...@gmail.com> wrote: >> >> >Hi Alena, >> > >> >It is a fresh installation. >> > >> >Thanks, >> >Karthikeyan >> >> >> Karthikeyan, can you please raise a Jira ticket with Blocker priority? >>To >> fix your setup, just update the DB - mark the user as enabled. >> >> -Alena. >> >> > >> > >> > >> > >> >On Wed, Oct 9, 2013 at 5:26 AM, Alena Prokharchyk < >> >alena.prokharc...@citrix.com> wrote: >> > >> >> Sounds like a bug to me. Is it a fresh install, or upgraded? System >>and >> >> Admin users should be enabled by default. >> >> >> >> -Alena. >> >> >> >> On 10/8/13 3:52 PM, "Karthi Keyan" <karthik.c...@gmail.com> wrote: >> >> >> >> >Hi All, >> >> > >> >> >In management database i found this info, >> >> > >> >> >mysql> use cloud >> >> >mysql> select * from user; >> >> >> >>>>>+----+--------------------------------------+----------+-------------- >>>>>-- >> >>>-- >> >> >> >>>>>-+------------+-----------+----------+-------+----------+---------+--- >>>>>-- >> >>>-- >> >> >> >>>>>-----+---------------------+---------+----------+--------------------+ >>>>>-- >> >>>-- >> >> >-----------+--------------------------+ >> >> >| id | uuid | username | password >> >> >| account_id | firstname | lastname | email | state | api_key | >> >> >secret_key | created | removed | timezone | >> >>registration_token >> >> >| is_registered | incorrect_login_attempts | >> >> >> >>>>>+----+--------------------------------------+----------+-------------- >>>>>-- >> >>>-- >> >> >> >>>>>-+------------+-----------+----------+-------+----------+---------+--- >>>>>-- >> >>>-- >> >> >> >>>>>-----+---------------------+---------+----------+--------------------+ >>>>>-- >> >>>-- >> >> >-----------+--------------------------+ >> >> >| 1 | aa8bcc98-3068-11e3-8747-000c2957f30f | system | >> >> >*0.910423140889428*| 1 | system | cloud | NULL | >> >> >*enabled * | NULL | NULL | 2013-10-09 03:56:24 | NULL | >> >> >NULL | NULL | 0 | >> >>0 | >> >> >| 2 | aa8daff4-3068-11e3-8747-000c2957f30f | admin |* >> >> >0.811178035858253*| 2 | admin | cloud | NULL | >> >> >* disabled* | NULL | NULL | 2013-10-09 03:56:24 | NULL | >> >> >NULL | NULL | 0 | >> >>0 | >> >> >> >>>>>+----+--------------------------------------+----------+-------------- >>>>>-- >> >>>-- >> >> >> >>>>>-+------------+-----------+----------+-------+----------+---------+--- >>>>>-- >> >>>-- >> >> >> >>>>>-----+---------------------+---------+----------+--------------------+ >>>>>-- >> >>>-- >> >> >-----------+--------------------------+ >> >> > >> >> >For admin user, it is showing *disabled* state. >> >> > >> >> >I have no idea on this :( >> >> > >> >> >Regards, >> >> >Karthikeyan >> >> > >> >> > >> >> > >> >> > >> >> >On Wed, Oct 9, 2013 at 2:37 AM, Karthi Keyan >><karthik.c...@gmail.com> >> >> >wrote: >> >> > >> >> >> Hi All, >> >> >> >> >> >> I have installed Cloudstack-4.2 in centOS-6.3. The installation >>went >> >> >> successful. But after that i cannot able to LOGIN in UI. >> >> >> >> >> >> Username: admin >> >> >> Password: password >> >> >> >> >> >> When i click login button it throws this error, >> >> >> * >> >> >> * >> >> >> *Invalid username or password >> >> >> >> >> >> * >> >> >> If i click the Login button again, then it throws this error, >> >> >> * >> >> >> * >> >> >> *Unable to reach management server. >> >> >> * >> >> >> The cloudstack-management service is getting stopped, whenever i >>try >> >>to >> >> >> login into UI* >> >> >> * >> >> >> >> >> >> Log Entries: >> >> >> * >> >> >> * >> >> >> *$ tail -f /var/log/cloudstack/management/management-server.log* >> >> >> >> >> >> 2013-10-09 02:22:40,672 DEBUG [cloud.api.ApiServlet] >> >> >> (catalina-exec-2:null) ===START=== 10.14.114.205 -- POST >> >> >> 2013-10-09 02:22:42,832 DEBUG [cloud.user.AccountManagerImpl] >> >> >> (catalina-exec-2:null) Attempting to log in user: admin in domain >>1 >> >> >> 2013-10-09 02:22:42,836 DEBUG >> >> >>[server.auth.SHA256SaltedUserAuthenticator] >> >> >> (catalina-exec-2:null) Retrieving user: admin >> >> >> 2013-10-09 02:22:44,011 WARN >> >> >>[server.auth.SHA256SaltedUserAuthenticator] >> >> >> (catalina-exec-2:null) The stored password for admin isn't in the >> >>right >> >> >> format for this authenticator >> >> >> 2013-10-09 02:22:49,397 DEBUG [server.auth.MD5UserAuthenticator] >> >> >> (catalina-exec-2:null) Retrieving user: admin >> >> >> 2013-10-09 02:22:51,501 DEBUG [server.auth.MD5UserAuthenticator] >> >> >> (catalina-exec-2:null) Password does not match >> >> >> 2013-10-09 02:22:51,612 DEBUG [server.auth.LDAPUserAuthenticator] >> >> >> (catalina-exec-2:null) Retrieving user: admin >> >> >> 2013-10-09 02:22:54,590 DEBUG [server.auth.LDAPUserAuthenticator] >> >> >> (catalina-exec-2:null) LDAP authenticator is not configured. >> >> >> 2013-10-09 02:22:54,632 DEBUG >> >>[server.auth.PlainTextUserAuthenticator] >> >> >> (catalina-exec-2:null) Retrieving user: admin >> >> >> 2013-10-09 02:22:55,698 DEBUG >> >>[server.auth.PlainTextUserAuthenticator] >> >> >> (catalina-exec-2:null) Password does not match >> >> >> 2013-10-09 02:22:55,717 DEBUG [cloud.user.AccountManagerImpl] >> >> >> (catalina-exec-2:null) Unable to authenticate user with username >> >>admin >> >> >>in >> >> >> domain 1 >> >> >> 2013-10-09 02:22:56,736 INFO [cloud.user.AccountManagerImpl] >> >> >> (catalina-exec-2:null) User admin is disabled/locked >> >> >> 2013-10-09 02:22:56,741 DEBUG [cloud.user.AccountManagerImpl] >> >> >> (catalina-exec-2:null) User: admin in domain 1 has failed to log >>in >> >> >> 2013-10-09 02:22:57,036 DEBUG [cloud.api.ApiServlet] >> >> >> (catalina-exec-2:null) ===END=== 10.14.114.205 -- POST >> >> >> >> >> >> >> >> >> I have tried re-installing both *CentOS-6.3* and *CS-4.2* also, >>but >> >>it >> >> >> didnt work, same errors. >> >> >> >> >> >> Can anyone help me to solve this issue ? >> >> >> >> >> >> Regards, >> >> >> Karthikeyan >> >> >> >> >> > >> >> >> >> >> >> >> > >> >> >>
