Hi I have attached logs from the management server, generated while attempting to access the host list. Please review them.
Regards Mosharaf Hossain Manager, Product Development Bangladesh Online (BOL) Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, Bangladesh Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 2 2222 95757 Cell: +880 1787 680828, Web: www.bol-online.com On Mon, Feb 10, 2025 at 1:50 PM Wei ZHOU <ustcweiz...@gmail.com> wrote: > Hi, > > The management server log is located > at /var/log/cloudstack/management/management-server.log > > > -Wei > > > On Mon, Feb 10, 2025 at 8:47 AM Md Mosharaf Hossain < > mosharaf.hoss...@bol-online.com> wrote: > > > What type of log you need? > > > > > > Regards > > Mosharaf Hossain > > Manager, Product Development > > Bangladesh Online (BOL) > > > > Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, Bangladesh > > Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 2 2222 > 95757 > > Cell: +880 1787 680828, Web: www.bol-online.com > > > > > > > > On Mon, Feb 10, 2025 at 1:27 PM Wei ZHOU <ustcweiz...@gmail.com> wrote: > > > > > Hi, > > > > > > Can you share some logs ? > > > > > > > > > -Wei > > > > > > On Sun, Feb 9, 2025 at 12:06 PM Md Mosharaf Hossain < > > > mosharaf.hoss...@bol-online.com> wrote: > > > > > > > Dear Users: > > > > > > > > I hope this message finds you well. I am currently using CloudStack > > > > version 4.19.1.1 and have four clusters set up in my environment. > > > Recently, > > > > I have encountered an issue while trying to list hosts in *Cluster > 1*. > > > > > > > > When attempting to list the hosts, I receive a *500 Internal Server > > > Error*. > > > > This issue is specific to Cluster 1, as the other clusters are > > > functioning > > > > as expected. I have tried troubleshooting the issue by checking the > > logs > > > > and ensuring that the hosts in Cluster 1 are properly connected, but > > the > > > > problem persists. > > > > > > > > Here are some additional details that might help in diagnosing the > > issue: > > > > > > > > - > > > > > > > > *CloudStack Version*: 4.19.1.1 > > > > - > > > > > > > > *Number of Clusters*: 4 > > > > - > > > > > > > > *Affected Cluster*: Cluster 1 > > > > - > > > > > > > > *Error Message*: 500 Internal Server Error > > > > > > > > Could you please provide guidance on how to resolve this issue? Any > > > > suggestions or steps to further investigate the problem would be > > greatly > > > > appreciated. > > > > > > > > Thank you in advance for your support. I look forward to your > response. > > > > > > > > > > > > CloudStack login -> Infrastructure -> Host: SHowing the below error > > > > [image: image.png] > > > > > > > > > > > > > > > > > > > > Regards > > > > Mosharaf Hossain > > > > Manager, Product Development > > > > Bangladesh Online (BOL) > > > > > > > > > > > > > >
