Hi Wei Are you wanting to search the keyword "Exception" in the log. There are several entry of "exception" in the log file. What shall I need to do to proceed further?
*Some exception log: * 2025-02-13 10:24:38,283 DEBUG [c.c.u.d.GenericDaoBase] (qtp364604394-2335:ctx-daa415e4 ctx-1e82f184) (logid:9d8686b6) ClassCastException when casting value to String. Setting the value of the object directly. 2025-02-13 10:24:38,283 DEBUG [c.c.u.d.GenericDaoBase] (qtp364604394-2335:ctx-daa415e4 ctx-1e82f184) (logid:9d8686b6) ClassCastException when casting value to String. Setting the value of the object directly. java.lang.NullPointerException java.lang.NullPointerException 2025-02-13 10:34:23,422 DEBUG [c.c.u.d.GenericDaoBase] (qtp364604394-2321:ctx-f41289d9 ctx-fc56cd3f) (logid:d6dfb17c) ClassCastException when casting value to String. Setting the value of the object directly. 2025-02-13 10:34:23,422 DEBUG [c.c.u.d.GenericDaoBase] (qtp364604394-2321:ctx-f41289d9 ctx-fc56cd3f) (logid:d6dfb17c) ClassCastException when casting value to String. Setting the value of the object directly. 2025-02-13 10:34:23,422 DEBUG [c.c.u.d.GenericDaoBase] (qtp364604394-2321:ctx-f41289d9 ctx-fc56cd3f) (logid:d6dfb17c) ClassCastException when castin Regards Mosharaf Hossain Manager, Product Development Bangladesh Online (BOL) Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, Bangladesh Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 2 2222 95757 Cell: +880 1787 680828, Web: www.bol-online.com On Wed, Feb 12, 2025 at 4:08 PM Wei ZHOU <ustcweiz...@gmail.com> wrote: > Hi, > > Your log does not contain any log for listing hosts. > Can you check "Exception" in the log ? > > > > On Wed, Feb 12, 2025 at 10:01 AM Md Mosharaf Hossain < > mosharaf.hoss...@bol-online.com> wrote: > >> Hi Wei >> >> The requested log is attached for your review. Please check it and let me >> know if you require any further information. >> >> cloudstack-management-server_10 Feb 2025.log >> <https://drive.google.com/open?id=1weLLgB9ib_T4ddjTvmBr8zkb8cyIKpJg> >> >> >> Regards >> Mosharaf Hossain >> Manager, Product Development >> Bangladesh Online (BOL) >> >> >> >> >> On Mon, Feb 10, 2025 at 2:20 PM Md Mosharaf Hossain < >> mosharaf.hoss...@bol-online.com> wrote: >> >>> Hi >>> I have attached logs from the management server, generated while >>> attempting to access the host list. Please review them. >>> >>> >>> >>> Regards >>> Mosharaf Hossain >>> Manager, Product Development >>> Bangladesh Online (BOL) >>> >>> Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, Bangladesh >>> Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 2 2222 >>> 95757 >>> Cell: +880 1787 680828, Web: www.bol-online.com >>> >>> >>> >>> On Mon, Feb 10, 2025 at 1:50 PM Wei ZHOU <ustcweiz...@gmail.com> wrote: >>> >>>> Hi, >>>> >>>> The management server log is located >>>> at /var/log/cloudstack/management/management-server.log >>>> >>>> >>>> -Wei >>>> >>>> >>>> On Mon, Feb 10, 2025 at 8:47 AM Md Mosharaf Hossain < >>>> mosharaf.hoss...@bol-online.com> wrote: >>>> >>>> > What type of log you need? >>>> > >>>> > >>>> > Regards >>>> > Mosharaf Hossain >>>> > Manager, Product Development >>>> > Bangladesh Online (BOL) >>>> > >>>> > Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, Bangladesh >>>> > Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 2 2222 >>>> 95757 >>>> > Cell: +880 1787 680828, Web: www.bol-online.com >>>> > >>>> > >>>> > >>>> > On Mon, Feb 10, 2025 at 1:27 PM Wei ZHOU <ustcweiz...@gmail.com> >>>> wrote: >>>> > >>>> > > Hi, >>>> > > >>>> > > Can you share some logs ? >>>> > > >>>> > > >>>> > > -Wei >>>> > > >>>> > > On Sun, Feb 9, 2025 at 12:06 PM Md Mosharaf Hossain < >>>> > > mosharaf.hoss...@bol-online.com> wrote: >>>> > > >>>> > > > Dear Users: >>>> > > > >>>> > > > I hope this message finds you well. I am currently using >>>> CloudStack >>>> > > > version 4.19.1.1 and have four clusters set up in my environment. >>>> > > Recently, >>>> > > > I have encountered an issue while trying to list hosts in >>>> *Cluster 1*. >>>> > > > >>>> > > > When attempting to list the hosts, I receive a *500 Internal >>>> Server >>>> > > Error*. >>>> > > > This issue is specific to Cluster 1, as the other clusters are >>>> > > functioning >>>> > > > as expected. I have tried troubleshooting the issue by checking >>>> the >>>> > logs >>>> > > > and ensuring that the hosts in Cluster 1 are properly connected, >>>> but >>>> > the >>>> > > > problem persists. >>>> > > > >>>> > > > Here are some additional details that might help in diagnosing the >>>> > issue: >>>> > > > >>>> > > > - >>>> > > > >>>> > > > *CloudStack Version*: 4.19.1.1 >>>> > > > - >>>> > > > >>>> > > > *Number of Clusters*: 4 >>>> > > > - >>>> > > > >>>> > > > *Affected Cluster*: Cluster 1 >>>> > > > - >>>> > > > >>>> > > > *Error Message*: 500 Internal Server Error >>>> > > > >>>> > > > Could you please provide guidance on how to resolve this issue? >>>> Any >>>> > > > suggestions or steps to further investigate the problem would be >>>> > greatly >>>> > > > appreciated. >>>> > > > >>>> > > > Thank you in advance for your support. I look forward to your >>>> response. >>>> > > > >>>> > > > >>>> > > > CloudStack login -> Infrastructure -> Host: SHowing the below >>>> error >>>> > > > [image: image.png] >>>> > > > >>>> > > > >>>> > > > >>>> > > > >>>> > > > Regards >>>> > > > Mosharaf Hossain >>>> > > > Manager, Product Development >>>> > > > Bangladesh Online (BOL) >>>> > > > >>>> > > > >>>> > > >>>> > >>>> >>>
