Hi Wei The requested log is attached for your review. Please check it and let me know if you require any further information.
cloudstack-management-server_10 Feb 2025.log <https://drive.google.com/open?id=1weLLgB9ib_T4ddjTvmBr8zkb8cyIKpJg> Regards Mosharaf Hossain Manager, Product Development Bangladesh Online (BOL) On Mon, Feb 10, 2025 at 2:20 PM Md Mosharaf Hossain < mosharaf.hoss...@bol-online.com> wrote: > Hi > I have attached logs from the management server, generated while > attempting to access the host list. Please review them. > > > > Regards > Mosharaf Hossain > Manager, Product Development > Bangladesh Online (BOL) > > Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, Bangladesh > Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 2 2222 95757 > Cell: +880 1787 680828, Web: www.bol-online.com > > > > On Mon, Feb 10, 2025 at 1:50 PM Wei ZHOU <ustcweiz...@gmail.com> wrote: > >> Hi, >> >> The management server log is located >> at /var/log/cloudstack/management/management-server.log >> >> >> -Wei >> >> >> On Mon, Feb 10, 2025 at 8:47 AM Md Mosharaf Hossain < >> mosharaf.hoss...@bol-online.com> wrote: >> >> > What type of log you need? >> > >> > >> > Regards >> > Mosharaf Hossain >> > Manager, Product Development >> > Bangladesh Online (BOL) >> > >> > Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, Bangladesh >> > Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 2 2222 >> 95757 >> > Cell: +880 1787 680828, Web: www.bol-online.com >> > >> > >> > >> > On Mon, Feb 10, 2025 at 1:27 PM Wei ZHOU <ustcweiz...@gmail.com> wrote: >> > >> > > Hi, >> > > >> > > Can you share some logs ? >> > > >> > > >> > > -Wei >> > > >> > > On Sun, Feb 9, 2025 at 12:06 PM Md Mosharaf Hossain < >> > > mosharaf.hoss...@bol-online.com> wrote: >> > > >> > > > Dear Users: >> > > > >> > > > I hope this message finds you well. I am currently using CloudStack >> > > > version 4.19.1.1 and have four clusters set up in my environment. >> > > Recently, >> > > > I have encountered an issue while trying to list hosts in *Cluster >> 1*. >> > > > >> > > > When attempting to list the hosts, I receive a *500 Internal Server >> > > Error*. >> > > > This issue is specific to Cluster 1, as the other clusters are >> > > functioning >> > > > as expected. I have tried troubleshooting the issue by checking the >> > logs >> > > > and ensuring that the hosts in Cluster 1 are properly connected, but >> > the >> > > > problem persists. >> > > > >> > > > Here are some additional details that might help in diagnosing the >> > issue: >> > > > >> > > > - >> > > > >> > > > *CloudStack Version*: 4.19.1.1 >> > > > - >> > > > >> > > > *Number of Clusters*: 4 >> > > > - >> > > > >> > > > *Affected Cluster*: Cluster 1 >> > > > - >> > > > >> > > > *Error Message*: 500 Internal Server Error >> > > > >> > > > Could you please provide guidance on how to resolve this issue? Any >> > > > suggestions or steps to further investigate the problem would be >> > greatly >> > > > appreciated. >> > > > >> > > > Thank you in advance for your support. I look forward to your >> response. >> > > > >> > > > >> > > > CloudStack login -> Infrastructure -> Host: SHowing the below error >> > > > [image: image.png] >> > > > >> > > > >> > > > >> > > > >> > > > Regards >> > > > Mosharaf Hossain >> > > > Manager, Product Development >> > > > Bangladesh Online (BOL) >> > > > >> > > > >> > > >> > >> >
