Thanks for your input Dan! Best,
Charles. Le Mon, 11 Nov 2013 17:15:55 -0500, "Dan Hall" <dih...@myfairpoint.net> a écrit : > For what it's worth... I'm just a casual user of LO. It was > installed on my new computer when I bought it a year and a half ago. > I got on this list because the spell checker wouldn't work. I've > remained here because a) I sometimes learn stuff and b) I like it > when you guys disagree with one an other (or someone) and have > arguments. It's a little bit of diversion for an old man. And I > enjoy Anne Ology's occasional remarks too :-) > > Anyway, I started taking the survey but couldn't finish it because as > others have said it seemed to be somehow steering me. It didn't have > the check boxes I wanted!!! > > > -----Original Message----- > From: Charles-H. Schulz > [mailto:charles.sch...@documentfoundation.org] Sent: Monday, November > 11, 2013 4:09 PM To: users@global.libreoffice.org > Subject: Re: [libreoffice-users] Re: Engaging users: initial results > of the survey > > Hello Ken, > > > Ken Springer <snowsh...@q.com> a écrit : > >Hi, Charles, > > > >On 11/11/13 4:19 AM, Charles-H. Schulz wrote: > >> Hello Alex, > >> > >> Le Mon, 11 Nov 2013 09:05:46 +0100, > >> Alex Thurgood <alex.thurg...@gmail.com> a écrit : > >> > >>> Le 10/11/2013 19:46, Charles-H. Schulz a écrit : > >>> > >>> Hi Charles, > >>> > >>> Whilst I appreciate the effort in designing such a survey and the > >>> objective behind it, I too, must admit that the survey was not > >worded > >>> in a way in which I felt comfortable responding. Indeed, it seemed > >to > >>> be distinctly biased towards getting the participants to answer > >>> in a given direction. > >> > >> Next time I'm sure you can join us in the weeks during which we > >> discussed the survey on the marketing and project's list :-) > > > >I hope you are making a list of the concerns voiced in this thread, > >and > > > >the other thread about the survey. That will give you additional > >points > >to look at for the next survey. > > Ken, I am not only making a list, I am reading this thread and the > other one about LibreOffice vs. MSO with great attention. Lots of > stuff to digest but lots of things to say from my side as well. > > > > > >>> Additionally, I would question the statistical relevance of 600 > >>> responses, when the project is alleged to have tens/hundreds of > >>> thousands of users. If only 600 hundred people took the time to > >>> respond, what does this say about : > >>> > >>> - penetration of the product; > >> > >> I honestly would not think there's relevant data for this in the > >> survey and from the respondents. > >> > >>> - reach of the survey; > >> > >> Good question with no easy answer. The survey was localized in 5 > >> languages aside English. The link was posted here and on the > >> several other users mailing lists. The word was spread on the > >> Facebook LibreOffice page and Google+ and to a lesser extent on > >> Twitter. > >> > >> Once I've said this I guess I didn't say much. Here are two > >additional > >> facts: > >> - the survey was not translated (and not propagated) to three > >countries > >> where we know we have an active community and anywhere between a > >non > >> trivial number of users up to a large number of them: Russia, > >Japan, > >> Brazil. Judging by the survey results, it would seem that their > >> impact has been minimal or virtually non-existent. So the survey > >> reached out to some categories of users, but not all of them. > >> I'd > >be > >> however confident in stating that the users that responded are > >> representative of the LibreOffice users in general. > > > >Let's work with Alex's comment there were 600 responses to the > >survey. You often read how LO has thousands and thousands of users. > >Just to make it simple, let's say there's 100,000 users. That's > >probably miniscule to MSO and possibly even WordPerfect. > > > >That means, at best you got the opinions of .6% of the users. > >Personally, I would never consider that to be representative of the > >user > >base, especially when you noted in the next paragraph of the > >limitation > > > >of the survey's distribution. I would seriously consider junking > >this survey's results, using it as a learning experience, and doing > >a better > > > >survey. > > > >Really, all you have is the opinions of the users of the mailing > >list, not users in general. > > You are right on your last statement however I still maintain that > this fraction of users which is by the way even smaller than 0.6% is > representative of the users in that the respondents have concerned > that are similar to everyone else. > > One other point on the survey is that it did not pop out from my > head. It was designed over the course of over a week by a team of > contributors. And this team was open to anyone (hence my remark to > Alex). > > > > >> - the survey could have had a bigger and much deeper outreach if > >> it had been pushed directly to the users, say at the installation > >phase > >> or even through a mechanism allowing users to respond to it via > >the > >> StartCenter. That was obviously not the case, so in the end we > >> reached out the users who are on the project's mailing list and > >> connected to us through our social networks. This leaves out > >plenty > >> of users irrespective of their language. > >> > >> > >>> - design of the survey; > >> > >> What would you like to know? The survey was designed in order to be > >> progressive in its questioning as should be all the surveys. Beyond > >> that, don't look too much into survey methodologies, I'm not sure > >they > >> are that sophisticated, unless of course you would like to get a > >> particular answer in advance, and that's precisely what we wanted > >> to avoid. > > > >As I and someone else pointed out, you limited the range of the > >responses. When you do that, you automatically color/bias the > >results of any survey. Easy to correlate the data received, but no > >guarantee of > >accuracy. Which is why, so often, election results don't match the > >polls and surveys. :-) > > Good point here too. I guess I will answer on the other thread but > please always keep in mind that most of us are volunteers and that > this is a FOSS project. It means among other things that we do not > work like a company nor sell a product but also that we tend to be > short handed when it comes to resources at least compared to > Microsoft :-) > > Best, > > Charles. > > > > >>> - length and time for which the survey ran ? > >> > >> The survey started on the 31st of October and expired yesterday. > >> > >> Best, > >> > >> Charles. > >> > >> > >>> > >>> > >>> Alex > -- Charles-H. Schulz Co-founder, The Document Foundation, Kurfürstendamm 188, 10707 Berlin Gemeinnützige rechtsfähige Stiftung des bürgerlichen Rechts Legal details: http://www.documentfoundation.org/imprint Mobile Number: +33 (0)6 98 65 54 24. -- To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
