Hi Alex!
I did no changes in standard scenario_callcenter.xml,
here it is:
<?xml version="1.0"?>
<scenario id="call center" name="Call center" param="1" type="script">
<init>
<bridge>
<server>
<id>server1</id>
</server>
<client>
<id>client1</id>
<type>message</type>
<destination>
<value type="param">1</value>
</destination>
</client>
</bridge>
<state>1</state>
</init>
</scenario>
This is my first time when I try opensips, I set up a centos 7 and
install opensips via yum from opensips repo. All tests at this time are
in local net.
Mikhail Laba
21.04.2019 12:30, Alexander Jankowsky пишет:
Hello Mikhail,
Have you looked at or made any changes to scenario_callcenter.xml
Maybe you can copy and show us what, if anything you have changed there.
I am not familiar with call center but maybe someone will recognise
something.
Also, are you in a closed test and experimental set up or on an open
internet.
Alex
*From:*Users [mailto:[email protected]] *On Behalf Of
*David Villasmil
*Sent:* Sunday, 21 April 2019 2:18 AM
*To:* OpenSIPS users mailling list
*Subject:* Re: [OpenSIPS-Users] call_center module issues
You’re not pasting the config scenario
On Sat, 20 Apr 2019 at 16:30, Mikhail <[email protected]
<mailto:[email protected]>> wrote:
Hi Alex,
my config file is here: http://video2dv.com/download/opensips.cfg
Mikhail Laba
20.04.2019 15:30, Alexander Jankowsky пишет:
> Hello Mikhail,
>
> Can you copy and show us your opensips config file.
> Maybe it is something simple and very basic that someone will
quickly recognise.
>
> Alex
>
> -----Original Message-----
> From: Users [mailto:[email protected]
<mailto:[email protected]>] On Behalf Of Mikhail
> Sent: Saturday, 20 April 2019 8:17 PM
> To: [email protected] <mailto:[email protected]>
> Subject: [OpenSIPS-Users] call_center module issues
>
> Hello!
>
> I'm trying to setup call_center module for the first time and
found the following problems:
>
>
> #1. When a call is in the queue and waiting for the free agent,
opensips
> makes a call to a media server and caller hear music - that's is ok,
>
> but when a free agent found and opensips is calling to him, the
call to
> mediaserver is ended and caller hear nothing.
>
> If agent did not answer, opensips sets up a new call to mediaserver.
>
> This is very strange behavior, because normally the caller,
while he is
> in queue, should hear music without interrupt until one of the
agents
> answer the call. Exactly answer, but not ringing.
>
>
> #2. After the agent answer the call it's not possible to put call on
> hold, both agent and caller can't do it. In sip dialog there is
a "400
> Not Acceptable"
>
>
> Of course it's possible that I made a wrong logic in opensips
config,
> anyway Is this behavior was hardcoded in call_center module? How
to fix it?
>
>
> Mikhail Laba
>
>
>
> _______________________________________________
> Users mailing list
> [email protected] <mailto:[email protected]>
> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>
>
> _______________________________________________
> Users mailing list
> [email protected] <mailto:[email protected]>
> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
_______________________________________________
Users mailing list
[email protected] <mailto:[email protected]>
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--
Regards,
David Villasmil
email: [email protected]
<mailto:[email protected]>
phone: +34669448337
_______________________________________________
Users mailing list
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_______________________________________________
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