Does it always stay in the incall State? If this is the case then you need to check somehow BYE or CANCEL not working properly.
Regards, Jehanzaib On Tue, May 7, 2024 at 6:03 PM Prathibha B <[email protected]> wrote: > "Agents": [ > { > "id": "101001", > "Ref": 1, > "Loged in": "YES", > "State": "incall" > }, > { > "id": "101002", > "Ref": 1, > "Loged in": "YES", > "State": "incall" > } > ] > > The agent state shows status as incall. > > On Tue, 7 May 2024 at 06:35, Jehanzaib Younis <[email protected]> > wrote: > >> Hi Parathiba, >> >> Could you capture the SIP packets? They'll provide insight into what's >> going on. >> >> >> Regards, >> Jehanzaib >> >> >> On Tue, May 7, 2024 at 12:40 AM Prathibha B <[email protected]> >> wrote: >> >>> I'm able to hear the message given in the message queue but the call is >>> not getting transferred to the online agent, >>> >>> -- >>> Regards, >>> B.Prathibha >>> _______________________________________________ >>> Users mailing list >>> [email protected] >>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users >>> >> _______________________________________________ >> Users mailing list >> [email protected] >> http://lists.opensips.org/cgi-bin/mailman/listinfo/users >> > > > -- > Regards, > B.Prathibha > _______________________________________________ > Users mailing list > [email protected] > http://lists.opensips.org/cgi-bin/mailman/listinfo/users >
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