The other thing you have to think about here is...
If people are using RC on a webhost. And there mail is also included with there webhost. And the only forum of help is email. That\'s taking up there allowed bandwith. Which sucks. i\'m 100% for forums. You made some really good points here. And i honestly feel that the people should make a forum. Weither it\'s supported by RC or not. This project has a good ways to go, with unlimited endings and modifications. On Thu, 9 Mar 2006 12:29:33 +0000, Geoffrey McCaleb <[EMAIL PROTECTED]> wrote: > Hi Thomas, > With all due respect, a forum is not for you, its for the users. I know > that sounds rude, but it isn\'t! A wiki is a great replacement for > documentation, but Roundcube still needs a way to provide support to users > who need help. Wiki\'s are not the place for asking questions, but as a sort > of end point of all user and system knowledge. > > If mailing lists are your preferred way to communicate for the community, > then thats great! But what you need out of communication, is different > from how I, for example, use it. Me? I personally loath mailing lists > because my inbox gets stuffed with loads of threads, some I may be able to > help with, some not. Also, if I unsubscribe, then I have to hack through > the archive to see what I missed. What if I want to respond to a > particular thread? Then I have to go through the process to subscribe > again. With a forum, you chose what you get involved with, and if you > leave its easy to pick back up again later. > > But crucially, with a forum, you can do two things: first it cuts down on > mailing list traffic because users have a different outlet for their > queries. Second, over time the knowledge available on threads can be > pushed upwards into the wiki. Over time, the wiki will still become the > defacto knowledge center. > > If you think about it, you have two fundamental streams of people. > Developers and Users. Most Open Source projects keep these streams > separate for a reason. > > Users: forums -> wiki > Developers: mailing lists -> wiki > > With of course bug tracking working across the both. > > Anyway, all I\'ll say is I\'m open for people to disagree, as long as they > understand that the two streams can and should be seperate. I don\'t see > why the two can\'t co-exist peacefully. I mean, if you asked us, I\'m sure > there would be agreement that the developers should lurk where they feel > most comfortable. I mean, without them (and you Thomas), there would be no > Roundcube!! > > Thoughts anyone? > > Geoffrey > > On Thu, 09 Mar 2006 11:59:12 +0100, Thomas Bruederli <[EMAIL PROTECTED]> > wrote: >>> I am happy to setup and host a forum, as long as there is a consensus >> that it is needed. I have no desire to splinter the community though. >> >> The decision to use mailing lists was made some time ago and I don\'t >> like to have multiple forums that I need to check periodically. -- oh yeah!
