I'm also 100% for forums because it would prevent new users, to an
extent, from asking questions that have already been answered because
they could just do a search on the forums instead of sending an email
asking about it.
I'm not so concerned personally about the bandwidth that lists take
up because I run my own server and have plenty of bandwidth, but I do
see why it would be a cause for concern for others, also if they are
using RoundCube as their only method of accessing email and something
goes wrong, they can't ask for help because they can't use email (it
may seem obvious to have a backup email or email script to use in a
case like this, but many, many people don't).
On March 09, 2006, at 4.35 m, Robbie Garrett wrote:
The other thing you have to think about here is...
If people are using RC on a webhost. And there mail is also
included with there webhost. And the only forum of help is email.
That\'s taking up there allowed bandwith. Which sucks.
i\'m 100% for forums. You made some really good points here. And
i honestly feel that the people should make a forum. Weither it\'s
supported by RC or not. This project has a good ways to go, with
unlimited endings and modifications.
On Thu, 9 Mar 2006 12:29:33 +0000, Geoffrey McCaleb
<[EMAIL PROTECTED]> wrote:
Hi Thomas,
With all due respect, a forum is not for you, its for the users. I
know
that sounds rude, but it isn\'t! A wiki is a great replacement for
documentation, but Roundcube still needs a way to provide support
to users
who need help. Wiki\'s are not the place for asking questions, but
as a sort
of end point of all user and system knowledge.
If mailing lists are your preferred way to communicate for the
community,
then thats great! But what you need out of communication, is
different
from how I, for example, use it. Me? I personally loath mailing lists
because my inbox gets stuffed with loads of threads, some I may be
able to
help with, some not. Also, if I unsubscribe, then I have to hack
through
the archive to see what I missed. What if I want to respond to a
particular thread? Then I have to go through the process to subscribe
again. With a forum, you chose what you get involved with, and if you
leave its easy to pick back up again later.
But crucially, with a forum, you can do two things: first it cuts
down on
mailing list traffic because users have a different outlet for their
queries. Second, over time the knowledge available on threads can be
pushed upwards into the wiki. Over time, the wiki will still
become the
defacto knowledge center.
If you think about it, you have two fundamental streams of people.
Developers and Users. Most Open Source projects keep these streams
separate for a reason.
Users: forums -> wiki
Developers: mailing lists -> wiki
With of course bug tracking working across the both.
Anyway, all I\'ll say is I\'m open for people to disagree, as long
as they
understand that the two streams can and should be seperate. I don
\'t see
why the two can\'t co-exist peacefully. I mean, if you asked us, I
\'m sure
there would be agreement that the developers should lurk where
they feel
most comfortable. I mean, without them (and you Thomas), there
would be no
Roundcube!!
Thoughts anyone?
Geoffrey
On Thu, 09 Mar 2006 11:59:12 +0100, Thomas Bruederli
<[EMAIL PROTECTED]>
wrote:
I am happy to setup and host a forum, as long as there is a
consensus
that it is needed. I have no desire to splinter the community
though.
The decision to use mailing lists was made some time ago and I don
\'t
like to have multiple forums that I need to check periodically.
--
oh yeah!
