Hi Thomas,
With all due respect, a forum is not for you, its for the users. I know
that sounds rude, but it isn\'t! A wiki is a great replacement for
documentation, but Roundcube still needs a way to provide support to users
who need help. Wiki\'s are not the place for asking questions, but as a sort
of end point of all user and system knowledge.
If mailing lists are your preferred way to communicate for the community,
then thats great! But what you need out of communication, is different
from how I, for example, use it. Me? I personally loath mailing lists
because my inbox gets stuffed with loads of threads, some I may be able to
help with, some not. Also, if I unsubscribe, then I have to hack through
the archive to see what I missed. What if I want to respond to a
particular thread? Then I have to go through the process to subscribe
again. With a forum, you chose what you get involved with, and if you
leave its easy to pick back up again later.
But crucially, with a forum, you can do two things: first it cuts down on
mailing list traffic because users have a different outlet for their
queries. Second, over time the knowledge available on threads can be
pushed upwards into the wiki. Over time, the wiki will still become the
defacto knowledge center.
If you think about it, you have two fundamental streams of people.
Developers and Users. Most Open Source projects keep these streams
separate for a reason.
Users: forums -> wiki
Developers: mailing lists -> wiki
With of course bug tracking working across the both.
Anyway, all I\'ll say is I\'m open for people to disagree, as long as they
understand that the two streams can and should be seperate. I don\'t see
why the two can\'t co-exist peacefully. I mean, if you asked us, I\'m sure
there would be agreement that the developers should lurk where they feel
most comfortable. I mean, without them (and you Thomas), there would be no
Roundcube!!
Thoughts anyone?
Geoffrey
On Thu, 09 Mar 2006 11:59:12 +0100, Thomas Bruederli <[EMAIL PROTECTED]>
wrote:
I am happy to setup and host a forum, as long as there is a consensus
that it is needed. I have no desire to splinter the community though.
The decision to use mailing lists was made some time ago and I don\'t
like to have multiple forums that I need to check periodically.
