I believe the email did come to the right place... however.....

OpenOffice.org is supported by the community. The email list,
documentation, forums, and some of the development is done by unpaid
people who want to improve the product. Most are not paid for there
efforts....

I agree that some people respond agressively, but more often than not
it is in reply to an agressive person who thinks that even though they
receive OOo for free have the right to abuse an entire community of
people...

I'm unsure whether there was a resolution to your friends query, but
if not, if you could re-supply the details of the issue, the people on
this list will attempt to assist as best as possible.

/paul

On 10/16/06, Daniel Kasak <[EMAIL PROTECTED]> wrote:
bil smith wrote:

>   To Whom this may concern:
>
>   I am writing to you concerning a "customer service" rep of yours. If I 
remember right, he's Harold Fox from the UK. What he said to my grieving friend this weekend 
is a firing offense in my company (and throughout most of the US).

OpenOffice doesn't have any 'custom service reps'. There are volunteers,
some of whom respond to questions in mailing lists such as this. I've
searched all the OpenOffice mailing lists I'm subscribed to, and I
didn't find anything from 'Harold Fox' ( or *any* Harold for that matter
). Perhaps you meant to sent this email somewhere else?

--
Daniel Kasak
IT Developer
NUS Consulting Group
Level 5, 77 Pacific Highway
North Sydney, NSW, Australia 2060
T: (+61) 2 9922-7676 / F: (+61) 2 9922 7989
email: [EMAIL PROTECTED]
website: http://www.nusconsulting.com.au

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