On Sunday, October 15, 2006 7:35 PM [GMT+1=CET], bil smith <[EMAIL PROTECTED]> wrote:
> To Whom this may concern: > > I am writing to you concerning a "customer service" rep of yours. If > I remember right, he's Harold Fox from the UK. What he said to my > grieving friend this weekend is a firing offense in my company (and > throughout most of the US). > > Yes, my friend is still grieving significant losses in her life. > Yes, the same can be said of us all at times. Yes, she should have > cooled off before writing to you (although her complaints are valid > and the new interface is at least one step backwards from the > previous one). Yes, she was wrong to lash out at you, the unwitting > straw that broke the camel's back. > > But Mr Fox was far more wrong to reply in kind. As we business > people know, it is never ok for us to lash out at our customers no > matter how much we may want to. If he was my employee, he would no > longer be my employee, no ifs, ands, or buts about it. Then again, > maybe you do business differently and in your respective countries, > and it's ok for anyone associated with your company to lash out at > your frustrated customers? I certainly hope that is not the case. > > I do apologize on behalf of my friend, but felt that you need to > know that you have someone answering your "customer service" emails > who is attacking your customers whenever he feels it's ok for him to > do so. I hope you realize that his doing so is causing far more harm > than good. > > Sincerely, > Susan Moore for "[EMAIL PROTECTED]" > > > --------------------------------- > Get your own web address for just $1.99/1st yr. We'll help. Yahoo! > Small Business. If you had read my e-mail you would have seen that I expressly stated that it was my personal view and that I am not connected in any way with any OpenOffice organisation. I may also say that had an employee of mine complained to a supplier in the terms and tone used by your employee then he or she would no longer be my employee, grieving or not. Harold Fuchs London, England --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
