William:
I think that we've had this discussion before. What I was pointing out to Mr.
Case
is that he is:
1. Not accessing a Help Desk, no matter what he thinks.
2. Usage of abusive language might not get his problem fixed. There are
members
on this list that automatically scan and delete messages with profanity.
Usually
such messages are 'Flames' and are not to be taken seriously.
3. I am aware of the problems with the Issue Tracker. However, fixing it is
beyond
my abilities.
Mr. Case did not describe, as far as I know, his problem here on the list. It
appears that
he wanted to 'whine' about how broken the Issue Tracker is and 'why do I have
to subscribe
to input a problem'. I'm glad he has not worked with some of the major
commercial products
as our Issue Tracker is easy compared to their bug tracking systems and is
based upon
the same product used by Mozilla/Firefox/Thunderbird/SeaMonkey. BTW, you have
to
subscribe to post to their forums, too.
James McKenzie
-----Original Message-----
>From: William Case <[EMAIL PROTECTED]>
>Sent: Feb 15, 2007 9:30 PM
>To: James Mckenzie <[EMAIL PROTECTED]>
>Cc: [email protected], Nelson Bank <[EMAIL PROTECTED]>
>Subject: Re: [users] 1st and maybe last time
>
>On Thu, 2007-02-15 at 21:06 -0700, James Mckenzie wrote:
>> [Profanity Removed, this is a mailing list seen by children]
>
>Mr Nelson Bank has a major attitude problem. I suspect he finds in life
>a lot of people who don't warm to his problems. Telling a person like
>that that this is a volunteer list seems to say that his attitude might
>be acceptable if this were a retail outlet or a call centre.
>
>If I owned the store where he had bought a product and he started his
>complaint the way he did here, I would give him his money back and kick
>him out of the store. If I were running a major corporation with a call
>centre, I would instruct my agents to hang up if he called back.
>
>Life is too short to have to put up with that kind of malicious rudeness
>no matter the cause.
>
>>
>> Second, we are a group of volunteers (that is the POWER behind OpenSource
>> software.) Would you like to tell us about the problem you encountered
>> before
>> filing a bug report? Maybe we can come up with a solution or state that we
>> have seen this before and that the problem is being worked on.
>>
>
>> BTW, we, that is members of who subscribe to this volunteer staffed mailing
>> list
>> do not normally send 'personal' replies, but as you are not subscribed
>> to this mailing list, I carbon copied you. Please send any replies to the
>> mailing list
>> and not directly to me. There are hundreds of folks who read this list and
>> are
>> willing to assist you with the resolution of your problem.
>>
>> James McKenzie
>>
>> -----Original Message-----
>> >From: Nelson Bank <[EMAIL PROTECTED]>
>> >Sent: Feb 14, 2007 5:42 PM
>> >To: [email protected]
>> >Subject: [users] 1st and maybe last time
>> >
>> >Listen, if you want me to report bugs, you'll have to make it a lot easier.
>> >
>> >I've been trying to log on, go to this, that.
>> >If you can't make it easier, find another user. I need a personal reply to
>> >this e-mail.
>> >Nelson Bank
>> >
>>
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>>
>--
>Regards Bill
>
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