--- original message ---________________________________________ >From: Tony Bunce [mailto:[EMAIL PROTECTED] >Sent: Tuesday, 26 February 2008 5:54 a.m. >To: [email protected] >Subject: [OT] Yahoo Deferred > >Sorry for the Off Topic thread but I'm at a loss. > >Is anyone else having issues sending mail to Yahoo? > >They are returning 421 Message temporarily deferred to every message my >>servers try to send. My server then retries like it should but yahoo never >>accepts the message, even after day of retrying. Google turned up >several >people having the same issue but no one with a solution. My DSN is >right, I >have SPF records, and sign outgoing messages using DomainKeys. > >I've filled out every form on the yahoo support site without any luck at >>all. Anyone else seeing this problem or know of a way to get to a real >>person at yahoo? There are a few reports online that yahoo has a paid >>support phone number that will fix the problem but no one list a phone >>number, and as much as I don't want to pay yahoo just to accept my messages >> I'm running out of options and the customer complaints are getting more >>frequent every day.
Ahem. <mutters stuff about yahoo, for minutes, before replying> OK now I've calmed down... We have the Yahoo issue as well. It caused major problems for us as a large client of ours has a lot of workers that use Xtra (now yahoo) email addresses for home. And all of a sudden, mail stopped being delivered from the clients server to Xtra/Yahoo email boxes. We were not receiving a bounce, though, the messages were being tagged as Spam and being automatically filed under the Yahoo user's Spam folder, which they do not see unless they log into webmail. Apparently this is because of Yahoo's per-user Bayesian database. In other words, if we'd have to be willing to talk every Xtra user through logging into webmail and training the Bayes filter by telling it what messages are/aren't spam, until it properly delivers mail. Which we are not. Why should we, it's not like our clients mail server has been spamming Yahoo. I have contacted Telecom and Xtra about the issue, and they're unable to help... The situation is "out of their control". Fair enough, so I tried to contact Yahoo. What a joke. By the time they've sent you a bulk mail form (which is just trying to get you to agree that you're a bulk mailer, an opportunity for them to ignore the problem) 3 or 4 times, and you agree to fill it out, and do, and wait and wait and wait, and lo and behold, nothing happens. There is no Network Operations Centre to contact at Yahoo, or if there is one, they're keeping it to themselves. This is rather irresponsible from a provider point of view. How are people supposed to report complex issues with a service, if the people you _DO_ get to talk to are just low-level help-you-with-your-email-password worker-bee's who know nothing about email delivery behind the scenes? I have tried different approaches, and let us not forget I have filled out 3 whitelist forms, and received no response from Yahoo. Their service is breaking RFC's by not delivering mail. They are ignorant towards other companies trying to use their service. I even got into a big argument with my boss about this issue, he of course couldn't understand how my hands could be tied so quickly, but what can you do when the offending people won't come to the party, or even talk to you. My recommendation, though we've not done this yet, is to direct everyone away from their email service. They obviously do not want to host people's email. If they did, they would listen/respond to other administrators, and they wouldn't be breaking rules in a negligent manner. Do away with Yahoo. Setup mail on your own domains for your users. Even if it means creating separate home addresses if they want them. Even having two addresses at one domain for one person is better than having to deal with Yahoo. [EMAIL PROTECTED] [EMAIL PROTECTED] Personally, I'd rather blacklist the whole yahoo domain, and tell our clients that Yahoo is not an acceptable email address, that they will need a real one. A real one - that delivers and receives mail, like a mail server should. Cheers Michael Hutchinson [EMAIL PROTECTED] [EMAIL PROTECTED]
