I love hearing experiences like this. Apple is pretty darn great. :) Sent by Macbook Air Mail
On Jun 26, 2012, at 8:56 PM, Gail the U. S. Male wrote: > Hello list, I wrote a post to the list on Sunday, asking for help, trying to > get a piece of an audio cable out of my iPhone four. This is a followup! I > took my Iphone down to the Apple store today, without an appointment. I got > to see one of the guys at the Genius bar within half an hour. He took my > Phone, went to the back, and tried to get the tip out of the jack. He then > brought me the phone, was very apologetic, about his not being able to get > the thing out of there! He then told me about a company called I fixit, and > found their website, filled out the form, that would have them call, or > email me, instead of just writing down the information, which I offered for > him, since I thought it would make it easier for him. No, he wanted to make > things as easy as possible for me, seeing that I was blind, he was very > polite, and was as helpful as he could be, even after I told him my phone > was out of warranty, and I didn't have Apple care, since I couldn't afford > it, when it came close to the time for my warranty to run out. I then told > him I wanted to look at a couple of things. He said he'd hook me up with a > sales representative, and for me to just stay where I was, while he took > care of it. He then came back, told me I was third in line, and that I > should just hang out right there, until the man got to me. I waited, > probably 15 minutes more, watching the very large crowd of customers! Then > I met Chris. Again, he was very polite, asked lots of questions about what > I wanted, and needed in a computer. Now, I told the guy right up front, > that I wasn't going to buy anything that day, and probably wouldn't be > buying from that store, but buying something on EBay. He was totally fine > with that, saying they didn't work on commission anyway, and he wanted to > give me all the time, and information I needed, so that When the time to buy > came, I had as much good information as I needed. He even told me where the > AT&T store was, right in the same mall, in case I decided to try and get a > simm card adapter, to put into an old phone I had. He then took me around > the store, showed me an IMac, a mac mini, and a macbook air. There was a big > crowd around the Macbook pros. He then asked me about buying a refurbished > computer, and I told him that probably wasn't an option, but to tell me more > about it. He then showed me all the computers, read the special deals on > the site, about refurbished machines, demonstrated speakers, sound, and > other things I wanted to check. I even looked at a couple of docking > stations, to make sure that I could still hear voiceover through the dock, > if I ended up buying one. He even showed me a snazzy Bluetooth speaker. We > had to take my Otterbox case apart, and he wanted to wipe the phone and case > completely clean, before putting it back in it's case. I said Ok. He then > took the phone, then came back, and said he wanted to try one last time to > get the tip of the plug out of the phone. I said sure. He took the phone, > did some working around, came back, all smiles, and said it was indeed my > lucky day! He had gotten the stupid piece out of the headphone Jack. I > spent quite a bit of time with him, and he was really fantastic! This is a > totally different experience than I have ever had before, from any computer > store! After all this, they didn't charge me one penny, for the time, and > information I received. He then took me out into the mall, called security, > to help me find my way back out of it, and told the security guy where the > bus stop was, when the Security man didn't know exactly where it was. > That's what I call really good customer service! If I hadn't already been > interested in a mac, that would have sold me right there! This store has > always been very crowded, with people doing all kinds of things! I even > eavesdropped on another sales person, helping a lady, who had just gotten a > new Ipad, how to get her files off her old one, and her computer onto the > new one. Still really great customer service!Apple should really be > commended, for the training and customer service they give their sales > people! I even asked him several hard technical questions, which he was > able to answer, without batting an eye. I've done this same thing in other > computer stores, not gotten the correct answers, and was rushed through, and > the sales people didn't know half as much about their products as the apple > sales person did. Not to mention that I could get my hands on the > computers, turn on voiceover and play around. It was the most pleasant > shopping experience I've had in a very long time! > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > To search the VIPhone public archive, visit > http://www.mail-archive.com/viphone@googlegroups.com/. > To post to this group, send email to viphone@googlegroups.com. > To unsubscribe from this group, send email to > viphone+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. -- You received this message because you are subscribed to the "VIPhone" Google Group. 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