Glad you're having good user experiences. In April 2011 when I got my phone, at the Verizon store to activate it etc, I had to tell them how to bring up voice-over, no one knew it could be done. Made me feel a bit insecure since the phone did not have buttons. Maybe things have changed in about 15 months.
-----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Christopher Chaltain Sent: Wednesday, June 27, 2012 8:32 AM To: viphone@googlegroups.com Subject: Re: Wonderful customer service! Actually my last experience at AT&T was also pretty positive. Again, the sales person I was talking to knew a lot about VoiceOver and was willing to spend quite a bit of time with me letting me play around and even showing me some things I wasn't already aware of. On 27/06/12 10:09, Chris Judd wrote: > I had a great experience with verizon when I went to get my IPhone. > The sales rep knew a lot about voice over, and some of the apps that > blind people use. She helped me set voice over up, and was very nice, > and professional. > Chris > ----- Original Message ----- From: "Gail the U. S. Male" > <gailcrowe1...@gmail.com> > To: <viphone@googlegroups.com> > Sent: Tuesday, June 26, 2012 10:56 PM > Subject: Wonderful customer service! > > >> Hello list, I wrote a post to the list on Sunday, asking for help, >> trying to get a piece of an audio cable out of my iPhone four. This >> is a followup! I took my Iphone down to the Apple store today, >> without an appointment. >> I got >> to see one of the guys at the Genius bar within half an hour. He >> took my Phone, went to the back, and tried to get the tip out of the >> jack. He then brought me the phone, was very apologetic, about his >> not being able to get the thing out of there! He then told me about >> a company called I fixit, and found their website, filled out the >> form, that would have them call, or email me, instead of just writing >> down the information, which I offered for him, since I thought it >> would make it easier for him. No, he wanted to make things as easy >> as possible for me, seeing that I was blind, he was very polite, and >> was as helpful as he could be, even after I told him my phone was out >> of warranty, and I didn't have Apple care, since I couldn't afford >> it, when it came close to the time for my warranty to run out. I >> then told him I wanted to look at a couple of things. He said he'd >> hook me up with a sales representative, and for me to just stay where >> I was, while he took care of it. He then came back, told me I was >> third in line, and that I should just hang out right there, until the >> man got to me. I waited, probably 15 minutes more, watching the very >> large crowd of customers! >> Then >> I met Chris. Again, he was very polite, asked lots of questions >> about what I wanted, and needed in a computer. Now, I told the guy >> right up front, that I wasn't going to buy anything that day, and >> probably wouldn't be buying from that store, but buying something on >> EBay. He was totally fine with that, saying they didn't work on >> commission anyway, and he wanted to give me all the time, and >> information I needed, so that When the time to buy came, I had as >> much good information as I needed. He even told me where the AT&T >> store was, right in the same mall, in case I decided to try and get a >> simm card adapter, to put into an old phone I had. He then took me >> around >> the store, showed me an IMac, a mac mini, and a macbook air. There >> was a big crowd around the Macbook pros. He then asked me about >> buying a refurbished computer, and I told him that probably wasn't an >> option, but to tell me more about it. He then showed me all the >> computers, read the special deals on the site, about refurbished >> machines, demonstrated speakers, sound, and other things I wanted to >> check. I even looked at a couple of docking stations, to make sure >> that I could still hear voiceover through the dock, if I ended up >> buying one. He even showed me a snazzy Bluetooth speaker. We had to >> take my Otterbox case apart, and he wanted to wipe the phone and case >> completely clean, before putting it back in it's case. I said Ok. >> He then took the phone, then came back, and said he wanted to try one >> last time to get the tip of the plug out of the phone. I said sure. >> He took the phone, did some working around, came back, all smiles, >> and said it was indeed my lucky day! He had gotten the stupid piece >> out of the headphone Jack. I spent quite a bit of time with him, and >> he was really fantastic! This is a totally different experience than >> I have ever had before, from any computer store! After all this, >> they didn't charge me one penny, for the time, and information I >> received. He then took me out into the mall, called security, to >> help me find my way back out of it, and told the security guy where >> the bus stop was, when the Security man didn't know exactly where it >> was. >> That's what I call really good customer service! If I hadn't already >> been interested in a mac, that would have sold me right there! This >> store has always been very crowded, with people doing all kinds of >> things! I even eavesdropped on another sales person, helping a lady, >> who had just gotten a new Ipad, how to get her files off her old one, >> and her computer onto the new one. Still really great customer >> service!Apple should really be commended, for the training and >> customer service they give their sales people! I even asked him >> several hard technical questions, which he was able to answer, >> without batting an eye. I've done this same thing in other computer >> stores, not gotten the correct answers, and was rushed through, and >> the sales people didn't know half as much about their products as the >> apple sales person did. Not to mention that I could get my hands on >> the computers, turn on voiceover and play around. It was the most >> pleasant shopping experience I've had in a very long time! >> >> -- >> You received this message because you are subscribed to the "VIPhone" >> Google Group. >> To search the VIPhone public archive, visit >> http://www.mail-archive.com/viphone@googlegroups.com/. >> To post to this group, send email to viphone@googlegroups.com. >> To unsubscribe from this group, send email to >> viphone+unsubscr...@googlegroups.com. >> For more options, visit this group at >> http://groups.google.com/group/viphone?hl=en. >> > -- Christopher (CJ) chaltain at Gmail -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en.
