True, but I believe Denver is much larger than Fort Wayne. I live in Denver, and have relatives in Indiana, but have never been to Fort Wlayne, but I've still had to educate some of the AT&T people here, about voiceover. They've kind of heard of it, but have no earthly idea what it is, or what it does.
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Raul A. Gallegos Sent: Thursday, June 28, 2012 6:08 AM To: [email protected] Subject: Re: Wonderful customer service! I find it amazing how different store reps will have varying experiences. The last two times I went into an AT&T store to update stuff, I was the one teaching some of the reps about Voice over. I wonder if it depends on the blind user population of a specific area. Here in Fort Wayne Indiana there aren't as many blind people as other cities, like, umm, home, where's that for me? Denver Colorado. Now, there's a city one can call home. Anyway, I digress. I would venture a guess that finding someone at a cell phone store who knows more about Voice Over is more likely in Denver. -- Raul A. Gallegos Two fish are in a tank. One looks at the other and says, "You man the guns. I'll drive." Home Page: http://raulgallegos.com Twitter: https://twitter.com/rau47 Facebook: http://facebook.com/rgallegos74 On 6/27/2012 11:31 AM, Christopher Chaltain wrote: > Actually my last experience at AT&T was also pretty positive. Again, the > sales person I was talking to knew a lot about VoiceOver and was willing > to spend quite a bit of time with me letting me play around and even > showing me some things I wasn't already aware of. > > On 27/06/12 10:09, Chris Judd wrote: >> I had a great experience with verizon when I went to get my IPhone. >> The sales rep knew a lot about voice over, and some of the apps that >> blind people use. She helped me set voice over up, and was very nice, >> and professional. >> Chris >> ----- Original Message ----- From: "Gail the U. S. Male" >> <[email protected]> >> To: <[email protected]> >> Sent: Tuesday, June 26, 2012 10:56 PM >> Subject: Wonderful customer service! >> >> >>> Hello list, I wrote a post to the list on Sunday, asking for help, >>> trying to >>> get a piece of an audio cable out of my iPhone four. This is a >>> followup! I >>> took my Iphone down to the Apple store today, without an appointment. >>> I got >>> to see one of the guys at the Genius bar within half an hour. He took my >>> Phone, went to the back, and tried to get the tip out of the jack. He >>> then >>> brought me the phone, was very apologetic, about his not being able to >>> get >>> the thing out of there! He then told me about a company called I >>> fixit, and >>> found their website, filled out the form, that would have them call, or >>> email me, instead of just writing down the information, which I >>> offered for >>> him, since I thought it would make it easier for him. No, he wanted >>> to make >>> things as easy as possible for me, seeing that I was blind, he was very >>> polite, and was as helpful as he could be, even after I told him my phone >>> was out of warranty, and I didn't have Apple care, since I couldn't >>> afford >>> it, when it came close to the time for my warranty to run out. I then >>> told >>> him I wanted to look at a couple of things. He said he'd hook me up >>> with a >>> sales representative, and for me to just stay where I was, while he took >>> care of it. He then came back, told me I was third in line, and that I >>> should just hang out right there, until the man got to me. I waited, >>> probably 15 minutes more, watching the very large crowd of customers! >>> Then >>> I met Chris. Again, he was very polite, asked lots of questions about >>> what >>> I wanted, and needed in a computer. Now, I told the guy right up front, >>> that I wasn't going to buy anything that day, and probably wouldn't be >>> buying from that store, but buying something on EBay. He was totally fine >>> with that, saying they didn't work on commission anyway, and he wanted to >>> give me all the time, and information I needed, so that When the time >>> to buy >>> came, I had as much good information as I needed. He even told me >>> where the >>> AT&T store was, right in the same mall, in case I decided to try and >>> get a >>> simm card adapter, to put into an old phone I had. He then took me >>> around >>> the store, showed me an IMac, a mac mini, and a macbook air. There was >>> a big >>> crowd around the Macbook pros. He then asked me about buying a >>> refurbished >>> computer, and I told him that probably wasn't an option, but to tell >>> me more >>> about it. He then showed me all the computers, read the special deals on >>> the site, about refurbished machines, demonstrated speakers, sound, and >>> other things I wanted to check. I even looked at a couple of docking >>> stations, to make sure that I could still hear voiceover through the >>> dock, >>> if I ended up buying one. He even showed me a snazzy Bluetooth >>> speaker. We >>> had to take my Otterbox case apart, and he wanted to wipe the phone >>> and case >>> completely clean, before putting it back in it's case. I said Ok. He >>> then >>> took the phone, then came back, and said he wanted to try one last >>> time to >>> get the tip of the plug out of the phone. I said sure. He took the >>> phone, >>> did some working around, came back, all smiles, and said it was indeed my >>> lucky day! He had gotten the stupid piece out of the headphone Jack. I >>> spent quite a bit of time with him, and he was really fantastic! This >>> is a >>> totally different experience than I have ever had before, from any >>> computer >>> store! After all this, they didn't charge me one penny, for the time, >>> and >>> information I received. He then took me out into the mall, called >>> security, >>> to help me find my way back out of it, and told the security guy where >>> the >>> bus stop was, when the Security man didn't know exactly where it was. >>> That's what I call really good customer service! If I hadn't already >>> been >>> interested in a mac, that would have sold me right there! This store has >>> always been very crowded, with people doing all kinds of things! I even >>> eavesdropped on another sales person, helping a lady, who had just >>> gotten a >>> new Ipad, how to get her files off her old one, and her computer onto the >>> new one. Still really great customer service!Apple should really be >>> commended, for the training and customer service they give their sales >>> people! I even asked him several hard technical questions, which he was >>> able to answer, without batting an eye. I've done this same thing in >>> other >>> computer stores, not gotten the correct answers, and was rushed >>> through, and >>> the sales people didn't know half as much about their products as the >>> apple >>> sales person did. Not to mention that I could get my hands on the >>> computers, turn on voiceover and play around. It was the most pleasant >>> shopping experience I've had in a very long time! >>> >>> -- >>> You received this message because you are subscribed to the "VIPhone" >>> Google Group. >>> To search the VIPhone public archive, visit >>> http://www.mail-archive.com/[email protected]/. >>> To post to this group, send email to [email protected]. >>> To unsubscribe from this group, send email to >>> [email protected]. >>> For more options, visit this group at >>> http://groups.google.com/group/viphone?hl=en. >>> >> > > -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/[email protected]/. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/[email protected]/. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/viphone?hl=en.
