Yes I know, I was being sarcastic because of the obvious size
difference. Usually if a city mentioned is heard of, it's bigger than a
city not heard of. It's all good though. *grin*.
--
Raul A. Gallegos
"When I eventually met Mr Right I had no idea that his first name was
Always." - Rita Rudner
Home Page: http://raulgallegos.com
Twitter: https://twitter.com/rau47
Facebook: http://facebook.com/rgallegos74
On 6/28/2012 2:38 PM, Gail the U. S. Male wrote:
True, but I believe Denver is much larger than Fort Wayne. I live in
Denver, and have relatives in Indiana, but have never been to Fort Wlayne,
but I've still had to educate some of the AT&T people here, about voiceover.
They've kind of heard of it, but have no earthly idea what it is, or what it
does.
-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Raul A. Gallegos
Sent: Thursday, June 28, 2012 6:08 AM
To: viphone@googlegroups.com
Subject: Re: Wonderful customer service!
I find it amazing how different store reps will have varying experiences.
The last two times I went into an AT&T store to update stuff, I was the one
teaching some of the reps about Voice over. I wonder if it depends on the
blind user population of a specific area.
Here in Fort Wayne Indiana there aren't as many blind people as other
cities, like, umm, home, where's that for me? Denver Colorado. Now, there's
a city one can call home. Anyway, I digress. I would venture a guess that
finding someone at a cell phone store who knows more about Voice Over is
more likely in Denver.
--
Raul A. Gallegos
Two fish are in a tank. One looks at the other and says, "You man the guns.
I'll drive."
Home Page: http://raulgallegos.com
Twitter: https://twitter.com/rau47
Facebook: http://facebook.com/rgallegos74
On 6/27/2012 11:31 AM, Christopher Chaltain wrote:
Actually my last experience at AT&T was also pretty positive. Again, the
sales person I was talking to knew a lot about VoiceOver and was willing
to spend quite a bit of time with me letting me play around and even
showing me some things I wasn't already aware of.
On 27/06/12 10:09, Chris Judd wrote:
I had a great experience with verizon when I went to get my IPhone.
The sales rep knew a lot about voice over, and some of the apps that
blind people use. She helped me set voice over up, and was very nice,
and professional.
Chris
----- Original Message ----- From: "Gail the U. S. Male"
<gailcrowe1...@gmail.com>
To: <viphone@googlegroups.com>
Sent: Tuesday, June 26, 2012 10:56 PM
Subject: Wonderful customer service!
Hello list, I wrote a post to the list on Sunday, asking for help,
trying to
get a piece of an audio cable out of my iPhone four. This is a
followup! I
took my Iphone down to the Apple store today, without an appointment.
I got
to see one of the guys at the Genius bar within half an hour. He took
my
Phone, went to the back, and tried to get the tip out of the jack. He
then
brought me the phone, was very apologetic, about his not being able to
get
the thing out of there! He then told me about a company called I
fixit, and
found their website, filled out the form, that would have them call, or
email me, instead of just writing down the information, which I
offered for
him, since I thought it would make it easier for him. No, he wanted
to make
things as easy as possible for me, seeing that I was blind, he was very
polite, and was as helpful as he could be, even after I told him my
phone
was out of warranty, and I didn't have Apple care, since I couldn't
afford
it, when it came close to the time for my warranty to run out. I then
told
him I wanted to look at a couple of things. He said he'd hook me up
with a
sales representative, and for me to just stay where I was, while he took
care of it. He then came back, told me I was third in line, and that I
should just hang out right there, until the man got to me. I waited,
probably 15 minutes more, watching the very large crowd of customers!
Then
I met Chris. Again, he was very polite, asked lots of questions about
what
I wanted, and needed in a computer. Now, I told the guy right up front,
that I wasn't going to buy anything that day, and probably wouldn't be
buying from that store, but buying something on EBay. He was totally
fine
with that, saying they didn't work on commission anyway, and he wanted
to
give me all the time, and information I needed, so that When the time
to buy
came, I had as much good information as I needed. He even told me
where the
AT&T store was, right in the same mall, in case I decided to try and
get a
simm card adapter, to put into an old phone I had. He then took me
around
the store, showed me an IMac, a mac mini, and a macbook air. There was
a big
crowd around the Macbook pros. He then asked me about buying a
refurbished
computer, and I told him that probably wasn't an option, but to tell
me more
about it. He then showed me all the computers, read the special deals
on
the site, about refurbished machines, demonstrated speakers, sound, and
other things I wanted to check. I even looked at a couple of docking
stations, to make sure that I could still hear voiceover through the
dock,
if I ended up buying one. He even showed me a snazzy Bluetooth
speaker. We
had to take my Otterbox case apart, and he wanted to wipe the phone
and case
completely clean, before putting it back in it's case. I said Ok. He
then
took the phone, then came back, and said he wanted to try one last
time to
get the tip of the plug out of the phone. I said sure. He took the
phone,
did some working around, came back, all smiles, and said it was indeed
my
lucky day! He had gotten the stupid piece out of the headphone Jack. I
spent quite a bit of time with him, and he was really fantastic! This
is a
totally different experience than I have ever had before, from any
computer
store! After all this, they didn't charge me one penny, for the time,
and
information I received. He then took me out into the mall, called
security,
to help me find my way back out of it, and told the security guy where
the
bus stop was, when the Security man didn't know exactly where it was.
That's what I call really good customer service! If I hadn't already
been
interested in a mac, that would have sold me right there! This store
has
always been very crowded, with people doing all kinds of things! I even
eavesdropped on another sales person, helping a lady, who had just
gotten a
new Ipad, how to get her files off her old one, and her computer onto
the
new one. Still really great customer service!Apple should really be
commended, for the training and customer service they give their sales
people! I even asked him several hard technical questions, which he was
able to answer, without batting an eye. I've done this same thing in
other
computer stores, not gotten the correct answers, and was rushed
through, and
the sales people didn't know half as much about their products as the
apple
sales person did. Not to mention that I could get my hands on the
computers, turn on voiceover and play around. It was the most pleasant
shopping experience I've had in a very long time!
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