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> On Sep 13, 2015, at 6:23 PM, Vicki <[email protected]> wrote: > > Hi Mark, > > Thank you. I have done everything you suggested and all of the fields seem to > be filled out. The information appears to be in the correct edit fields, > first name, last name, street address, city, state, zip, credit card number, > expiration month and year, phone number (including area code) and also the > security code for the credit card. There are previous, next and done buttons > as well. I can't imagine what else could be missing. > > I haven't tried this yet, but is it possible to do all of this on the > computer by signing into ITunes or do I have to do it on my phone? > > Thank you again. > > Vicki > > ----- Original Message ----- From: "M. Taylor" <[email protected]> > To: <[email protected]> > Sent: Sunday, September 13, 2015 5:30 PM > Subject: RE: problem resetting account information > > > Hello Vicky, > > Generally speaking, there are two methods to using a Smartphone screen > reader. The primary method, more by culture than by anything else, is based > on swiping from either left to right or right to left in order to place focus > on the various elements of the display. > > In the early days of iPHone, this was the surest method to make certain that > the user did not skip or accidentally bypass important information on the > screen. > > The second method, used primarily by Android Smartphone owners, as a result > of technology rather than culture, is referred to as explore-by-touch. This > method requires that the user slide her/his finger around the screen in order > to detect the various elements being displayed. > > For whatever reason, the swipe method sometimes skips items in iOS in the > currently released version of the system. As a result, if one uses only the > swipe method, he/she may unknowingly skip over important information. > > To deliberately experience this for yourself, do the following: > > 1. > From the LaunchPad, single-finger double-tap the Settings icon. > > 2. > Now, simply single-finger swipe from left to right as many times as you like > to go down the list of items. Take note of what you hear. I suggest that > you swipe at least 12 times or so, > > 3. > Next, single-finger swipe from right to left in order to reverse your > direction, moving up the list. Chances are, you will hear more items than > you did in the first instance. Some items that are commonly skipped, when > going down the list are FaceTime, Messages, and Notes. > > Vicky, I write all of this to say that I suspect that the reason you are not > entering all of the required information is because, using the swipe method, > focus is skipping a required field that must be addressed before successfully > completing the submission process. For example, if you are entering a new > credit card, then the 3-digit security code field may be being skipped by > VoiceOver, again, using the swipe method only. > > So, try using a combination of both the swipe and the explore-by-touch method > when entering information. > > Good Luck, > > Mark > > > From: [email protected] [mailto:[email protected]] On Behalf Of > Vicki > Sent: Sunday, September 13, 2015 3:29 AM > To: IPhone > Subject: problem resetting account information > > I need to make a purchase in the app store, and because my account > information has changed at my bank, I need to reset the information. > Everything seems to be enter correctly, but I keep getting a message that > some required information is missing and it is highlighted in red. So I try > again and finally after so many tries, my session timed out. > > Before I try again, is there any great secret to resetting the information? > > Thanks. > > Vicki > > -- > The following information is important for all members of the VIPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your VIPhone list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at > http://www.mail-archive.com/[email protected]/. > --- You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the VIPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your VIPhone list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at > http://www.mail-archive.com/[email protected]/. > --- You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > __________ Information from ESET NOD32 Antivirus, version of virus signature > database 12247 (20150913) __________ > > The message was checked by ESET NOD32 Antivirus. > > http://www.eset.com > > > > -- > The following information is important for all members of the VIPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your VIPhone list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at > http://www.mail-archive.com/[email protected]/. > --- You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the VIPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your VIPhone list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at http://www.mail-archive.com/[email protected]/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
