Hi Paul,

Yes, as Christopher pointed out, the volume is separate and usually people have 
the opposite issue, i.e. they can't hear Voiceover on the external speaker and 
think something is terribly wrong with the phone. In this case plugging in a 
headset usually shows you that everything is working just fine and the way to 
fix the problem is to use the headset to unlock the phone, then when you are on 
the home screen unplug the headset and do a two-finger swipe up. This will 
start Voiceover reading all the icons on the home screen and if you at thiat 
point repeatedly press the volume up button on the phone Voiceover volume will 
come back.


Regards,
Sieghard

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of 
Paul Ferrara
Sent: Monday, December 28, 2015 6:28 PM
To: [email protected]
Subject: Re: is there a way to fix sound?

You must be right; I did not know this could happen; lesson learned.

-----Original Message-----
From: Christopher Chaltain
Sent: Monday, December 28, 2015 7:23 PM
To: [email protected]
Subject: Re: is there a way to fix sound?

I don't know if this was the situation or not, but the head phone jack and the 
speaker each have their own volume settings. It's possible the volume on the 
head phone jack got turned down very low, so you could still hear the speaker 
but nothing with a pair of head phones. Just a thought.

On 28/12/15 15:36, Paul Ferrara wrote:
> Jen, I don’t know how or why this worked but it did.
> I am completely baffled and amazed that something so simple fixed the 
> issue; I wish I knew why, but I have dealt with something like this 
> for a while now.
> Thank you so much!
> Paul
> *From:* Jennie Facer <mailto:[email protected]>
> *Sent:* Monday, December 28, 2015 4:31 PM
> *To:* [email protected] <mailto:[email protected]>
> *Subject:* Re: is there a way to fix sound?
> I don't know if this will work or not, but have you tried turning up 
> the volume once the ear pods were plugged in?
>
> Jenn and Kumi
>
> On Dec 28, 2015, at 2:17 PM, Paul Ferrara <[email protected] 
> <mailto:[email protected]>> wrote:
>
>> All,
>> When I plug my Apple earpods into my phone, I get no sound except if 
>> I invoke siri.
>> If I remove the pods, sound returns.
>> I backed up and restored the phone; restoring the phone stopped the 
>> issue and putting the backup on it started it again so something must 
>> be wrong, but I have no idea what or where to start with trying to 
>> fix the issue.
>> All I hear is a bad staticky sound when inserting the pods, same with 
>> multiple sets.
>> Does anyone have any other suggestions?
>> Thank you.
>> Paul
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--
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chaltain at Gmail

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