Does AppleCare OR AppleCare+ COVER Loss & Stolen
OR Does it simply COVER HardWare-SoftWare?
I'm surprised AppleCare OR AppleCare+ doesn't appear to COVER WaterDamage
At 01:13 PM 1/7/2016, you wrote:
Apple Care does not cover water damage. Sorry about your phone, glad you
got a replacement with no hassle!
On 1/7/2016 8:41 PM, Sieghard Weitzel wrote:
> Hi all,
>
>
>
> So, for those who didn’t read this before, I was visiting my family who
> own a working cattle ranch in northern British ?Columbia over Christmas.
> I went for a walk at -28 Celsius on December 22 and after getting to the
> end of the 1.3 Km long driveway of the ranch I realized my brandnew
> iPhone 6S was no longer in the chest pocket of my jacket. To make a long
> story short, I went home and immediately
tried “Find my iPhone†using my
> wife’s iPhone 6 and also tried to call my number. Calls went straight to
> voice mail and my iPhone showed as offline and I guess it is not too
> surprising that the phone would have turned itself off in these
> temperatures.
>
> My brother, sister in law and several of my nephews spent hours and
> hours searching the driveway, snow on the gravel driveway itself was
> compacted and next to it was maybe 10 inches of snow. We even bought a
> metal detector and searched certain spots where my tracks indicated I
> had walked into some deeper snow but after a total of at least 12 or 15
> hours of searching over several days the iPhone remained mysteriously
> lost. There is, by the way, no way somebody may have found it and taken
> it because the ranch is very remote and nobody else drove along that
> driveway.
>
> I guess there is a small chance my new guide dog who was running around
> off-leash found it on the ground and thinking it was a toy or something
> picked it up and after carrying it off a ways may have dropped it.
>
>
>
> Anyhow, now that the holidays are over, I contacted my insurance broker
> since I added a small add-on policy to my home insurance which is
> supposed to cover my iPhone in case of loss or theft which are
> situations where Apple Care will do nothing for you. I added this policy
> a few years ago when I travelled to the Philippines quite a bit to visit
> my then girl-friend and now wife because in countries like this phone
> theft especially of an iPhone is very common. The policy is I think
> about $30 a year and has a $100 deductable.
>
> I explained the situation to my insurance broker, they called the
> insurance company and registered a claim, a few hours later I received a
> call from a very friendly young lady to whom I explained everything
> again while she was recording it and taking notes. Once that was done
> she told me right then and there that they would cover replacement cost
> of up to $1,029 which is the cost of an iPhone 6S 64 Gb here in Canada.
>
> I had bought the phone on contract for $480, but the insurance company
> will cover full replacement cost and she told me I can basically go
> ahead and order a new phone, submit the invoice once I have it and I
> will then get a cheque for $1,029 + applicaple taxes and less my $100
> deductable. She also said I was free to purchase any iPhone and if I
> decided to buy a more expensive model I would still get the cheque but
> of course anything on top of what my 6S cost would be my responsibility.
>
>
>
> I must say that I was very impressed wit the coverage and the service I
> received. For once I did not feel like I was treated like a criminal
> which sometimes seems to be the case when you try to claim something
> from an insurance company who often will try to do anything so they
> don’t have to pay. After having had a chance to use my Mom’s iPhone 6S
> Plus I decided I’d spend the extra $130 and I ordered a 64 Gb space grey
> iPhone 6S Plus, of course I also had to shell out the cost for a new
> Apple Care plan so in the end it will cost me $300 or so to replace the
> lost phone, but still better than nothing. Of course there is a small
> chance we may find the lost phone in April or so when the snow is gone
> and since I also have Apple Care for it, I guess I could theoretically
> get a replacement from Apple since I assume that after 4 months in the
> snow and going through the melting process my 6S won’t work any more. If
> it still does work I’ll be sure to contact Apple to tell them how tough
> their phones are **smile**.
>
> Just received a ship notification for my new phone an hour ago, so I
> should get it some time next week.
>
>
>
> Best regards,
>
> Sieghard
>
>
>
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