Hi I deleted the account and readded it and that seemed to fix the problem.
Jen

> On Jan 16, 2016, at 12:58 PM, Candie Doy <[email protected]> wrote:
> 
> Hi, Jen.
> 
> I also have a hotmail account and experience this problem. It seems to happen 
> when two emails come in very close to the same time. No matter what I’ve 
> done, I cannot clear the unread count. I’ve tried turning mail off and back 
> on, changing the sync settings, rebooting my iPhone, resetting network 
> settings, and even deleting and re-adding the account. If there are any other 
> suggestions, I’d also be grateful to hear them. :)
> Thanks all, and have a great day! :)
> 
> Candie D
> 
> https://twitter.com/CandaceDrmr
> 
> 
> Sent from an Apple device
> 
>> On 15 Jan 2016, at 8:05 pm, Jen Colley <[email protected]> wrote:
>> 
>> I don't even have an icloud mail set up on my phone. I told it to turn that 
>> all off.
>> I will check to be sure but like I said, don't think I have one as an option.
>> Jen
>> 
>> -----Original Message----- From: Shermeen Khan
>> Sent: Friday, January 15, 2016 2:07 PM
>> To: [email protected]
>> Subject: Re: IMy inbox on my phone says I have 1 unread message but actually 
>> there's no new email
>> 
>> Hi Jen,
>> 
>> I had this issue, and it turned out I had a message or two from Apple
>> in my ICloud mail account, which I didn't even realize was a mailbox
>> set up on my phone. If you hit the back button when you're in your
>> Hotmail inbox, you might see the ICloud mail as an option, and then
>> you can go in there and clear any messages you see.
>> 
>> hth,
>> 
>> Shermeen
>> 
>> 
>>> On 1/15/16, Jen Colley <[email protected]> wrote:
>>> Hi,
>>> I have a hotmail account only in the mail app that comes with the iPhone.
>>> The app claims that I have 1 unread email message in my inbox but there is
>>> no mail.
>>> What do I have to do to fix this.  I have tried markng and unmarking
>>> messages as unread.  I have went through all my folders and checked drafts
>>> but still this problem persists.  I have even turned off and restarted my
>>> phone and still no luck in fixing this issue.  Please help if you can.
>>> Not sure what else to try since I have no new email.
>>> Thanks.
>>> Jen
>>> 
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