Hi,
LOL, least they were honest, and didn't just say, "Will do it in
the next update."
Sent from a BrailleNote
----- Original Message -----
From: Eric Oyen <eric.o...@icloud.com
To: viphone@googlegroups.com
Date sent: Fri, 19 Feb 2016 10:54:38 -0700
Subject: Re: Unacceptable Response from Issuu Support Team
Regarding VoiceOverAccessibility
here is a copy of a letter that I propose sending to this
company. Might I also suggest hitting up their ratings area on
the app store and posting a 0 star rating with a list of
complaints. the more that show up there, the greater their
incentive to change their attitude (and development cycle).
Also, for anyone using the Android version of this app, doing the
same on the android store should also have a similar impact.
SOmeone could also start a change.org petition. The more
attention that is brought to bear on this, the more likely it is
that they will be forced to deal with this..
here is the letter:
***
Gentlemen,
I recently read a response you sent another user about
accessibility (or the lack of it) in your application platform.
I would also like to be able to use your platform, but find that
none of the controls or options are accessible. Considering that
apple published (free of charge mind you) their API on how to
interface with their screen reader, there is no excuse for your
lack of accessibility. In fact, your statement: "
Unfortunately we don't have a way for those with visual
impairments to use screen reading technology or have a way to
make our site accessible at this time. We also haven't been
informed of any plans to add that functionality any time soon."
I must point out that your statement above is a slap in the face
of any blind user who may have to depend on your application to
read specific publications. Also, as you do business in the US
and contract with public institutions (schools, colleges, etc.),
you are required to abide by the terms of the US AMericans with
Disabilities act (as amended 1996). I am only pointing this out
to you to bring to your attention that someone else might decide
your wallet would make a tempting target. This is not a threat,
this is advice you really should heed. Now, the way I see it,
you don't have any choice. THere is already a push on to get
other blind users to write in and hit you u up on this issue.
Considering the number of blindness related blogs, email lists
and social pages (on Facebook and other social media), this means
you might be forced to deal with this sooner (rather than later).
FYI, data regarding accessibility on iOS is available here:
https://developer.apple.com/library/ios/documentation/UserExperie
nce/Conceptual/iPhoneAccessibility/Making_Application_Accessible/
Making_Application_Accessible.html
please do not do me the disservice of sending a response like the
one quoted above. Might I suggest that you change your plans
now, while you still can. Considering the number of blind iPhone
users (at last count, somewhere north of 6 million or so), I
would hate for you to have to drop everything to start dealing
with 6 million angry blind people. so, your direction is now
clear. take the steps (now) to make your product accessible.
thank you,
Eric Oyen
***
On Feb 19, 2016, at 8:31 AM, Christine Grassman wrote:
Dear All:
Issuu is an app which provides access to millions of magazines,
newsletters, etc., on virtually any topic you can think of. My
son, who is also a VoiceOver user, wanted to access his high
school's newspaper which is on the platform. However, it is in
an image pdf. Furthermore, trying to get around the app is
nightmarish, and it does not appear that any of the available
resources is accessible.
I wrote to their support center, and this is the response I
received. My response to that unhelpful response is first, with
the response in the middle, with my original message at the
bottom. I think this is absolutely something which should be
available to those who use screen readers. If others agree, I
think we should bombard them with requests to make their platform
accessible.
Christine
Begin forwarded message:
From: "Christine Grassman (issuu Support Team)"
<feedb...@issuu.com
Subject: Update from issuu Support Re: Poor VoiceOver
accessibility
Date: February 19, 2016 at 10:16:27 AM EST
To: Christine Grassman <cgrassman1...@gmail.com
Reply-To: issuu Support Team <feedb...@issuu.com
## Please do not write below this line ##
Christine Grassman
Feb 19, 16:16
With all due respect, there is no excuse for this. Apple makes
available to developers, free of charge, guidelines for making
apps accessible. There's absolutely no reason not to do this.
Christine
Sent from my iPhone
Angel (Help Center)
Feb 19, 11:51
Hi Christine,
Unfortunately we don't have a way for those with visual
impairments to use screen reading technology or have a way to
make our site accessible at this time. We also haven't been
informed of any plans to add that functionality any time soon.
I'm so very sorry about that.
If we do introduce this functionality at any point, we will put
up an announcement on our blog (blog.issuu.com) and on our help
center (help.issuu.com), so please do keep checking these places
for updates.
Please don't hesitate to write back if you have any other
questions, and we'd be happy to assist you.
Best regards,
Angel
issuu is on iOS and Android.
To learn more about issuu, please visit our Help Center.
Christine Grassman
Feb 15, 22:42
I am blind, as are my children. We use iPhones with VoiceOver
accessibility to access text. I am deeply disappointed that
Issuu is not voiceover accessible. Only some features are
accessible, and one cannot find and read magazines. In this day
and age, this is unacceptable. Information should be accessible
to us just as to others.
There is no reason why the text of your millions of publications
should not be accessible using a screen reader. I hope that you
will address this as quickly as possible.
Christine Grassman
Sent from my iPhone
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