well, if they don't care about this issue, lets make them care about something (like their revenue stream). attack that, and they most definitely will care.
-eric On Feb 21, 2016, at 4:36 AM, Rajmund wrote: > Hello, > I take as they never have, and are not about to, care, either. > > > > Sent from an iPad > >> On 20 Feb 2016, at 8:12 pm, Eric Oyen <[email protected]> wrote: >> >> I wouldn't exactly call their statement "honest". THe first part of their >> statement is actually a bold faced lie. The tools are very available to make >> their app accessible. the second half is more a statement of intent than >> anything else. Its more likely that they never considered use by the blind >> and are now being forced to admit to it (in a roundabout fashion). btw, I >> haven't sent that letter yet. I was hoping to see more responses on this >> before I did so. >> >> -eric >> >>> On Feb 20, 2016, at 6:40 AM, rajmund wrote: >>> >>> Hi, >>> LOL, least they were honest, and didn't just say, "Will do it in the next >>> update." >>> >>> Sent from a BrailleNote >>> >>> ----- Original Message ----- >>> From: Eric Oyen <[email protected] >>> To: [email protected] >>> Date sent: Fri, 19 Feb 2016 10:54:38 -0700 >>> Subject: Re: Unacceptable Response from Issuu Support Team Regarding >>> VoiceOverAccessibility >>> >>> here is a copy of a letter that I propose sending to this company. Might I >>> also suggest hitting up their ratings area on the app store and posting a 0 >>> star rating with a list of complaints. the more that show up there, the >>> greater their incentive to change their attitude (and development cycle). >>> Also, for anyone using the Android version of this app, doing the same on >>> the android store should also have a similar impact. SOmeone could also >>> start a change.org petition. The more attention that is brought to bear on >>> this, the more likely it is that they will be forced to deal with this.. >>> >>> here is the letter: >>> >>> *** >>> Gentlemen, >>> I recently read a response you sent another user about accessibility (or >>> the lack of it) in your application platform. I would also like to be able >>> to use your platform, but find that none of the controls or options are >>> accessible. Considering that apple published (free of charge mind you) >>> their API on how to interface with their screen reader, there is no excuse >>> for your lack of accessibility. In fact, your statement: " >>> >>> Unfortunately we don't have a way for those with visual impairments to use >>> screen reading technology or have a way to make our site accessible at this >>> time. We also haven't been informed of any plans to add that functionality >>> any time soon." >>> >>> I must point out that your statement above is a slap in the face of any >>> blind user who may have to depend on your application to read specific >>> publications. Also, as you do business in the US and contract with public >>> institutions (schools, colleges, etc.), you are required to abide by the >>> terms of the US AMericans with Disabilities act (as amended 1996). I am >>> only pointing this out to you to bring to your attention that someone else >>> might decide your wallet would make a tempting target. This is not a >>> threat, this is advice you really should heed. Now, the way I see it, you >>> don't have any choice. THere is already a push on to get other blind users >>> to write in and hit you u up on this issue. Considering the number of >>> blindness related blogs, email lists and social pages (on Facebook and >>> other social media), this means you might be forced to deal with this >>> sooner (rather than later). >>> >>> FYI, data regarding accessibility on iOS is available here: >>> https://developer.apple.com/library/ios/documentation/UserExperie >>> nce/Conceptual/iPhoneAccessibility/Making_Application_Accessible/ >>> Making_Application_Accessible.html >>> >>> please do not do me the disservice of sending a response like the one >>> quoted above. Might I suggest that you change your plans now, while you >>> still can. Considering the number of blind iPhone users (at last count, >>> somewhere north of 6 million or so), I would hate for you to have to drop >>> everything to start dealing with 6 million angry blind people. so, your >>> direction is now clear. take the steps (now) to make your product >>> accessible. >>> >>> thank you, >>> >>> Eric Oyen >>> *** >>> >>> >>> >>> On Feb 19, 2016, at 8:31 AM, Christine Grassman wrote: >>> >>> >>> Dear All: >>> >>> Issuu is an app which provides access to millions of magazines, >>> newsletters, etc., on virtually any topic you can think of. My son, who is >>> also a VoiceOver user, wanted to access his high school's newspaper which >>> is on the platform. However, it is in an image pdf. Furthermore, trying >>> to get around the app is nightmarish, and it does not appear that any of >>> the available resources is accessible. >>> I wrote to their support center, and this is the response I received. My >>> response to that unhelpful response is first, with the response in the >>> middle, with my original message at the bottom. I think this is absolutely >>> something which should be available to those who use screen readers. If >>> others agree, I think we should bombard them with requests to make their >>> platform accessible. >>> Christine >>> >>> >>> Begin forwarded message: >>> >>> From: "Christine Grassman (issuu Support Team)" <[email protected] >>> Subject: Update from issuu Support Re: Poor VoiceOver accessibility >>> Date: February 19, 2016 at 10:16:27 AM EST >>> To: Christine Grassman <[email protected] >>> Reply-To: issuu Support Team <[email protected] >>> >>> ## Please do not write below this line ## >>> >>> >>> Christine Grassman >>> Feb 19, 16:16 >>> >>> With all due respect, there is no excuse for this. Apple makes available >>> to developers, free of charge, guidelines for making apps accessible. >>> There's absolutely no reason not to do this. >>> Christine >>> >>> Sent from my iPhone >>> >>> >>> >>> Angel (Help Center) >>> Feb 19, 11:51 >>> >>> Hi Christine, >>> >>> Unfortunately we don't have a way for those with visual impairments to use >>> screen reading technology or have a way to make our site accessible at this >>> time. We also haven't been informed of any plans to add that functionality >>> any time soon. I'm so very sorry about that. >>> >>> If we do introduce this functionality at any point, we will put up an >>> announcement on our blog (blog.issuu.com) and on our help center >>> (help.issuu.com), so please do keep checking these places for updates. >>> >>> Please don't hesitate to write back if you have any other questions, and >>> we'd be happy to assist you. >>> >>> Best regards, >>> Angel >>> >>> issuu is on iOS and Android. >>> >>> To learn more about issuu, please visit our Help Center. >>> >>> >>> >>> >>> Christine Grassman >>> Feb 15, 22:42 >>> >>> I am blind, as are my children. We use iPhones with VoiceOver >>> accessibility to access text. I am deeply disappointed that Issuu is not >>> voiceover accessible. Only some features are accessible, and one cannot >>> find and read magazines. In this day and age, this is unacceptable. >>> Information should be accessible to us just as to others. >>> There is no reason why the text of your millions of publications should not >>> be accessible using a screen reader. I hope that you will address this as >>> quickly as possible. >>> Christine Grassman >>> >>> Sent from my iPhone >>> >>> >>> This email is a service from Help Center. Delivered by Zendesk. >>> [J5P6X7-GL7J] >>> >>> >>> -- >>> The following information is important for all members of the V iPhone list. >>> >>> If you have any questions or concerns about the running of this list, or if >>> you feel that a member's post is inappropriate, please contact the owners >>> or moderators directly rather than posting on the list itself. >>> >>> Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - >>> you can reach Cara at [email protected] >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/[email protected]/ >>> --- >>> You received this message because you are subscribed to the Google Groups >>> "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected]. >>> To post to this group, send email to [email protected]. >>> Visit this group at https://groups.google.com/group/viphone. >>> For more options, visit https://groups.google.com/d/optout. >>> >>> -- >>> The following information is important for all members of the V iPhone >>> list.. >>> >>> If you have any questions or concerns about the running of this list, or if >>> you feel that a member's post is inappropriate, please contact the owners >>> or moderators directly rather than posting on the list itself. >>> >>> Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - >>> you can reach Cara at [email protected] >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/[email protected]/ >>> --- >>> You received this message because you are subscribed to the Google Groups >>> "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected]. >>> To post to this group, send email to [email protected]. >>> Visit this group at https://groups.google.com/group/viphone. >>> For more options, visit https://groups.google.com/d/optout. >>> >>> -- >>> The following information is important for all members of the V iPhone list. >>> >>> If you have any questions or concerns about the running of this list, or if >>> you feel that a member's post is inappropriate, please contact the owners >>> or moderators directly rather than posting on the list itself. >>> >>> Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - >>> you can reach Cara at [email protected] >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/[email protected]/ >>> --- You received this message because you are subscribed to the Google >>> Groups "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected]. >>> To post to this group, send email to [email protected]. >>> Visit this group at https://groups.google.com/group/viphone. >>> For more options, visit https://groups.google.com/d/optout. >> >> -- >> The following information is important for all members of the V iPhone list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - >> you can reach Cara at [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at https://groups.google.com/group/viphone. >> For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. 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