heheh. sometimes the spell checker misses things it shouldn't. will check and send.
-eric On Feb 20, 2016, at 6:10 PM, Devin Prater wrote: > Just make sure you spell check and proof read it before you send it, and note > that the letter represents the wishes of us all. > > Sent from Outlook Mobile > From Devin Prater > [email protected] > > > > > On Sat, Feb 20, 2016 at 12:13 PM -0800, "Eric Oyen" <[email protected]> > wrote: > > I wouldn't exactly call their statement "honest". THe first part of their > statement is actually a bold faced lie. The tools are very available to make > their app accessible. the second half is more a statement of intent than > anything else. Its more likely that they never considered use by the blind > and are now being forced to admit to it (in a roundabout fashion). btw, I > haven't sent that letter yet. I was hoping to see more responses on this > before I did so. > > -eric > > On Feb 20, 2016, at 6:40 AM, rajmund wrote: > > > Hi, > > LOL, least they were honest, and didn't just say, "Will do it in the next > > update." > > > > Sent from a BrailleNote > > > > ----- Original Message ----- > > From: Eric Oyen > To: [email protected] > > Date sent: Fri, 19 Feb 2016 10:54:38 -0700 > > Subject: Re: Unacceptable Response from Issuu Support Team Regarding > > VoiceOverAccessibility > > > > here is a copy of a letter that I propose sending to this company. Might I > > also suggest hitting up their ratings area on the app store and posting a 0 > > star rating with a list of complaints. the more that show up there, the > > greater their incentive to change their attitude (and development cycle). > > Also, for anyone using the Android version of this app, doing the same on > > the android store should also have a similar impact. SOmeone could also > > start a change.org petition. The more attention that is brought to bear on > > this, the more likely it is that they will be forced to deal with this.. > > > > here is the letter: > > > > *** > > Gentlemen, > > I recently read a response you sent another user about accessibility (or > > the lack of it) in your application platform. I would also like to be able > > to use your platform, but find that none of the controls or options are > > accessible. Considering that apple published (free of charge mind you) > > their API on how to interface with their screen reader, there is no excuse > > for your lack of accessibility. In fact, your statement: " > > > > Unfortunately we don't have a way for those with visual impairments to use > > screen reading technology or have a way to make our site accessible at this > > time. We also haven't been informed of any plans to add that functionality > > any time soon." > > > > I must point out that your statement above is a slap in the face of any > > blind user who may have to depend on your application to read specific > > publications. Also, as you do business in the US and contract with public > > institutions (schools, colleges, etc.), you are required to abide by the > > terms of the US AMericans with Disabilities act (as amended 1996). I am > > only pointing this out to you to bring to your attention that someone else > > might decide your wallet would make a tempting target. This is not a > > threat, this is advice you really should heed. Now, the way I see it, you > > don't have any choice. THere is already a push on to get other blind users > > to write in and hit you u up on this issue. Considering the number of > > blindness related blogs, email lists and social pages (on Facebook and > > other social media), this means you might be forced to deal with this > > sooner (rather than later). > > > > FYI, data regarding accessibility on iOS is available here: > > https://developer.apple.com/library/ios/documentation/UserExperie > > nce/Conceptual/iPhoneAccessibility/Making_Application_Accessible/ > > Making_Application_Accessible.html > > > > please do not do me the disservice of sending a response like the one > > quoted above. Might I suggest that you change your plans now, while you > > still can. Considering the number of blind iPhone users (at last count, > > somewhere north of 6 million or so), I would hate for you to have to drop > > everything to start dealing with 6 million angry blind people. so, your > > direction is now clear. take the steps (now) to make your product > > accessible. > > > > thank you, > > > > Eric Oyen > > *** > > > > > > > > On Feb 19, 2016, at 8:31 AM, Christine Grassman wrote: > > > > > > Dear All: > > > > Issuu is an app which provides access to millions of magazines, > > newsletters, etc., on virtually any topic you can think of. My son, who is > > also a VoiceOver user, wanted to access his high school's newspaper which > > is on the platform. However, it is in an image pdf. Furthermore, trying > > to get around the app is nightmarish, and it does not appear that any of > > the available resources is accessible. > > I wrote to their support center, and this is the response I received. My > > response to that unhelpful response is first, with the response in the > > middle, with my original message at the bottom. I think this is absolutely > > something which should be available to those who use screen readers. If > > others agree, I think we should bombard them with requests to make their > > platform accessible. > > Christine > > > > > > Begin forwarded message: > > > > From: "Christine Grassman (issuu Support Team)" > Subject: Update from issuu Support Re: Poor VoiceOver accessibility > > Date: February 19, 2016 at 10:16:27 AM EST > > To: Christine Grassman > Reply-To: issuu Support Team > > > ## Please do not write below this line ## > > > > > > Christine Grassman > > Feb 19, 16:16 > > > > With all due respect, there is no excuse for this. Apple makes available > > to developers, free of charge, guidelines for making apps accessible. > > There's absolutely no reason not to do this. > > Christine > > > > Sent from my iPhone > > > > > > > > Angel (Help Center) > > Feb 19, 11:51 > > > > Hi Christine, > > > > Unfortunately we don't have a way for those with visual impairments to use > > screen reading technology or have a way to make our site accessible at this > > time. We also haven't been informed of any plans to add that functionality > > any time soon. I'm so very sorry about that. > > > > If we do introduce this functionality at any point, we will put up an > > announcement on our blog (blog.issuu.com) and on our help center > > (help.issuu.com), so please do keep checking these places for updates. > > > > Please don't hesitate to write back if you have any other questions, and > > we'd be happy to assist you. > > > > Best regards, > > Angel > > > > issuu is on iOS and Android. > > > > To learn more about issuu, please visit our Help Center. > > > > > > > > > > Christine Grassman > > Feb 15, 22:42 > > > > I am blind, as are my children. We use iPhones with VoiceOver > > accessibility to access text. I am deeply disappointed that Issuu is not > > voiceover accessible. Only some features are accessible, and one cannot > > find and read magazines. In this day and age, this is unacceptable. > > Information should be accessible to us just as to others. > > There is no reason why the text of your millions of publications should not > > be accessible using a screen reader. I hope that you will address this as > > quickly as possible. > > Christine Grassman > > > > Sent from my iPhone > > > > > > This email is a service from Help Center. 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