I have no idea whether any of the below comments will affect the issue Rose is having with Audible but since we're talking about Audible, I have some comments about it.
1. I'm not having any problems with getting books purchased from Audible and added to my library presented appropriately in the Audible version 2.13 app on my iPhone 6 running iOS 9.3.3 and they download to my device without issue. 2. I did note a couple of issues accessing the Audible website with Safari on my iPhone. The search button in the upper right of the screen is unlabeled and double tapping on it when it has focus with VoiceOver active does nothing. When VoiceOver is turned off, pressing this button causes a text box to drop down where you can enter your search text. I reported this to Audible Tech Support today. 3. The last time I tried purchasing Audible books on my computer running Windows 7 and Firefox, the button which is labeled either next or continue and must be executed to advance after you add books to your shopping cart was not displayed or announced by ZoomText with Firefox. I had to use IE 11 to complete my purchase. I've also reported this to Audible. 4. Audible telephone support has always been good in my experience and they can be reached at (888) 283-5051. 5. Be aware that at one point in time, you could access your Audible account with either a separate Audible ID or your Amazon ID. I'm not sure if that is still the case because at some point, I got the feeling I would be better off using my Amazon ID to manage my Audible content and switched to it. Make sure you are being consistent and using the appropriate ID for your purchases and your Audible app. Hopefully, Rose will get some help from Audible telephone support to resolve her issue. Alan Lemly -----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Rose Combs Sent: Tuesday, July 26, 2016 2:45 PM To: viphone@googlegroups.com Subject: RE: What is with Audible? Thank you, I generally buy on the computer and they show up in the app to be downloaded but these two books are not, wondering if it is because I forgot to change my credit card number with Audible and was not aware of it until two months passed. I can buy, just can't get them to show up so I can actually download them so far, however, have not spent a lot of time of the issue since I just moved and have been organizing a new house, getting things fixed that need it, buying furniture ... It is at night when no family is here that I seem to have some time to read, not a lot of course. Have a ton of NLS books but ... after a childhood and many adult years without ready access to more than a book or two at a time, I now tend to read two to three at a time, depending on which equipment, which subject and where I am when I have time to read. I know, I know, but being able to store 200 books on a 32 GB card on the Stream, more than 50 on my iPhone and about 20 on my old iPad ... it is so much better than waiting for the library to send you something, or series out of order. Rose Combs roseco...@q.com -----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Daniel L. Gervais Sent: Tuesday, July 26, 2016 10:29 AM To: viphone@googlegroups.com Subject: RE: What is with Audible? Hi Rose, I apologize if I am trying to figure out what is happening. Are you downloading the book from the Audible site from your computer? I know that in the past, I used to download them using the Audible Download Manager, which once I began the download on the site, the download manager would download the files and import into iTunes, at which point I would connect my iPhone and sync to the phone. I have long stopped this procedure as it got too complicated. So in an effort to simplify things, I now just go to the site, whether on my iPhone, iPad or even on my Windows machine, and buy them from there, but not download them. I then launch my Audible app on either my iPhone or iPad and refresh my library, at which point the new books appear and I can easily download them onto my device. I found this process much simpler and easier then having to download to my computer and sync afterwards. I am not sure if this is the same or if perhaps you have a Mac and Audible has a Mac App, not sure as I don't have a Mac, yet! I know that using the method I use to sync books to my Audible app, I've rarely had an book not sync. I think in the past three years, since I began doing all through the iDevice, I've only had two books not appear in my list. For those two books, it was just that their system, although it had noticed that I purchased those books, something went wrong when it tried to sync and behaved as if I hadn't bought them. At that time, I just called Audible themselves and they corrected the issue, and I tried once more and the app was able to see the books. Besides that, each time I purchased books and returned to the app to refresh, the books appear. From: "Rose Combs" <roseco...@q.com> To: <viphone@googlegroups.com> Date: 2016/07/26 12:50 PM Subject: RE: What is with Audible? Yes, well in January when I downloaded a book on the computer it asked if I wanted it to go to my iPhone or iPad and then told me next time I opened the app it would be there. Now I am not asked but am not seeing the two books I bought after renewing my account of the iPhone to be downloaded. Maybe I need to sign out on the phone and sign in again, I don't know. It isn't like I don't have anything to read/listen to at the moment. Rose Combs roseco...@q.com -----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Jerry White Sent: Monday, July 25, 2016 5:28 PM To: viphone@googlegroups.com Subject: RE: What is with Audible? I agree! This used to be so simple! Now, I usually end up using the JAWS cursor to download the books. If you read the entire screen, it will say something like "Download". I had to use the jaws cursor to hover the pointer over this and hope the menu opened up under it, press the down arrow, and hit enter. Very hard to download now! I did notice that it was easier in internet explorer than it was in mozilla firefox, though - if that helps any. E-mail me offline if you need to talk further or more in depth. sorry not too helpful at this point, going off of memory. Jerry -----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Kimber Gardner Sent: Monday, July 25, 2016 2:31 PM To: viphone@googlegroups.com Subject: Re: What is with Audible? What do you mean by "select" your iPhone? How are you trying to download the books? Also, is it just these two particular books?; On 7/25/16, Rose Combs <roseco...@q.com> wrote: > I seem not to be able to down load two books from Audible in my > Library, nothing seems to be working, and I have tried to select my > iPhone but no response. This used to work. There has to be a way! > > > > > > Rose Combs > > roseco...@q.com > > > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, > or if you feel that a member's post is inappropriate, please contact > the owners or moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara > Quinn - you can reach Cara at caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google > Groups "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send > an email to viphone+unsubscr...@googlegroups.com. > To post to this group, send email to viphone@googlegroups.com. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > -- Kimberly -- The following information is important for all members of the V iPhone list. 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