Hi Sandy. I'm still trying to connect the Neato. to wifi. My neato is not shown as an access point. Wifi is on but my phone just can't see the temporary access point. Verry frustrated. LOL. Thanks for trying to help. Jen
On 8/6/16, 'Sandratomkins' via VIPhone <[email protected]> wrote: > Hi Jenifer, > > Don't worry! This first bit, getting it connected, is the most > frustrating because we don't have control over it. Once connected, the app > will work for you. Now, when you say that pressing the righthand button gets > it to clean just a small area, I wonder if we are talking the right way > round? If you have the Bot, on the floor, in front of you, with the straight > edge nearest to you, then the left button is the spot clean button and the > right is the Clean house button. > > Also, Jen, some questions: > 1. Are you sure the wifi has been turned on on the Bot and the screen > returned to the home screen? > 2. Have you done the thing where the BotVac becomes a temporary access > point, I think that is what it was called? > 3. Have you entered your router's password in the app on your phone? > 4. I think there is a time constraint, so, if you only have sighted help to > turn on the wifi and then do the rest on your phone, without the sighted > help remaining with you, if something goes wrong, you have to reset the > hoover and start again. For this reason, I suggest that you keep your > sighted help with you until you are successfully connected. > 5. If you have done all these things, and you need to try again, or, if all > went well, but no connection is happening, reset the Bot. There are 3 ways > to do this, I don't know one of them, but the other 2 are as follows: > 1. Open the dustbin, with the Bot in front of you, straight edge nearest to > you, feel in the space where the dustbin and cover were. nearest to you, on > the left, inside the cavity, is a small slider switch. Slide this up and > wait for 5 minutes. (this is probably over-kill, but won't hurt) then turn > the switch back down. > 2. Again, with the straight edge toward you, press and hold the righthand > button (which is known as the Home button and is the one for cleaning the > whole house" Don't let go, keep pressing for 15 seconds. > > With both these ways of resetting the machine, you will have to give it some > time to find the wifi network. Please note that once you have successfully > connected with your phone via the app, even resetting the Bot will not undo > the wifi setting, you don't have to go through this again!!! > > The only other thing I can suggest is, if you have been connected and seen > the Bot on your phone with the app, but it says "Robot off-line" which they > do sometimes do and it might be the app and not the Bot's fault, close the > app through the app switcher, and relaunch it. > > So, press the right hand button and your bot should start to clean the > whole floor. > > Good luck and do keep me posted. > > Sandy. > > sent from the dark side of the moon > >> On 6 Aug 2016, at 13:58, Jenifer Barr <[email protected]> wrote: >> >> Hi Sandy and Jeremy. >> Still haven't gotten it connected... found the dustbin, thanks Sandy... >> but is there a way to manually vacuum the whole floor? I tried the right >> hand button but it seems to do just an area also. >> Thanks for all of the help... hopefully getting it connected soon! >> >> >> Jenifer Barr >> Jenifer571 on dice world >> Sent from my iPhone >> >>> On Aug 5, 2016, at 6:27 AM, 'Sandratomkins' via VIPhone >>> <[email protected]> wrote: >>> >>> Hi Jen, >>> >>> With the straight side toward you, the left hand button is for "spot >>> clean" which is a setting which allows the Bot to clean either a square >>> of about 6 x 6 feet or 14 x 14 feet (depending on how you have set it). >>> So, maybe, you have a carpet that wants a little more attention, put the >>> straight edge of the Vac centrally, along one side, just off the carpet, >>> press the spot clean button, or use the app, and your carpet will be >>> attended to!! >>> >>> As Jeramy said, you could call the support people, or, using the app >>> choose "help" which will take you to their support page, where there is a >>> wealth of info, advice on doing stuff or a chat line with their help. If >>> you are sure that the Bot is connected to your wifi, then choose "add" in >>> the menu page of the app. You have to add the new Vac, plus name, to your >>> app, you should then start to be instructed as to how to proceed. You >>> will need your password for your router though. >>> >>> Once you are up and running, and you need to empty the dustbin, you >>> will feel a gap on the top of the Vac, if you put your fingers in there, >>> which works as a sort of handle for carrying the Bot around, if you turn >>> your hand around, instead of using the handle, you will find that by >>> lifting, a top flap will open, very easily! this is the dustbin, the top >>> flap is part of it. I think you will have to take a look and come back to >>> me, because, it is very easy to do, but not easy to describe without you >>> take a look first! Come back to me off list if you need more assistance, >>> my address, which, for some reason, doesn't show up here, is: >>> [email protected] >>> Good luck and happy Hoovering! >>> Sandy. >>> >>> sent from the dark side of the moon >>> >>>> On 5 Aug 2016, at 10:54, Jeremy Gilley <[email protected]> wrote: >>>> >>>> Ok, >>>> To answer one of your questions... if the canister is full, it will >>>> just >>>> stop. >>>> It will not go back to the base. You will need to find it and empty it >>>> yourself. >>>> The only times it returns to the base is if the vac needs to be charged, >>>> or >>>> its done vacuming. >>>> Secondly, the button on the front right is like a manual starter for the >>>> vac >>>> if you want to press it and hold it down for a couple seconds, should >>>> start >>>> the neato >>>> to vacume. >>>> I forget the button on the left sense I never used it heh. >>>> As for setting up wi-fi with your phone, might want to call tech support >>>> and >>>> they can talk you through connecting the vac to your phone as long as >>>> you >>>> have sighted assistance with you. >>>> You will need your wi-fi password to enter into the app as well. >>>> -----Original Message----- >>>> From: [email protected] [mailto:[email protected]] On >>>> Behalf >>>> Of Jenifer Barr >>>> Sent: Friday, August 05, 2016 5:34 AM >>>> To: [email protected] >>>> Subject: Re: For Jenifer: Fwd: Small update on the BotVac app >>>> accessibility. >>>> >>>> Thanks Sandy. >>>> I did get the Neato vacuum. The proble I'm having now? connecting >>>> it. LOL. My friend says Wi-Fi is on and my Wi-Fi is checked, but my >>>> phone still won't find the vacuum. >>>> Also, what do the buttons do... the two near the bottom that you can >>>> actually feel? And, how do you remove the canister? If the canister >>>> is full, will it automatically go back to the base? >>>> >>>> I'm sorry everyone for starting this thread again but I was moving and >>>> had so much going on, I thought I'd saved all of these emails for >>>> future reference. >>>> >>>> Thanks >>>> Jen >>>> >>>>> On 8/5/16, 'Sandratomkins' via VIPhone <[email protected]> >>>>> wrote: >>>>> Hi Jenifer, >>>>> >>>>> Here is part of the thread that, I think, you are looking for. There >>>> is >>>>> also the Roomba 980, which was the Vac that we started with. So, I am >>>>> not >>>>> sure which one you are looking for. The one I have and, which others >>>>> on >>>> the >>>>> list have bought, is called the Neato BotVac Connected. Earlier Neato >>>>> Vacuums were not usable with an app, for this reason, if this is the >>>> device >>>>> you are interested in, you need to look at the BotVac with the name >>>>> Connected in the title from NeatoRobotics. >>>>> >>>>> HTH, Sandy. >>>>> P.S. Mine is still doing great and works very well with the app! >>>>> >>>>> sent from the dark side of the moon >>>>> >>>>> Begin forwarded message: >>>>> >>>>>> From: Sieghard Weitzel <[email protected]> >>>>>> Date: 5 July 2016 at 18:36:29 GMT+1 >>>>>> To: "[email protected]" <[email protected]> >>>>>> Subject: RE: Small update on the BotVac app accessibility. >>>>>> Reply-To: [email protected] >>>>>> >>>>>> Hi Annie, >>>>>> >>>>>> You shouldn't have to worry about your router, it should connect to >>>>>> whatever device and normally 2.4 Ghz is actually better with respect >>>>>> to >>>>>> signal quality, only thing is that if there are lots of 2.4 Ghz >>>>>> devices >>>>>> there can sometimes be interference. >>>>>> >>>>>> Regards, >>>>>> Sieghard >>>>>> >>>>>> -----Original Message----- >>>>>> From: 'Sandratomkins' via VIPhone [mailto:[email protected]] >>>>>> Sent: Sunday, July 03, 2016 6:23 AM >>>>>> To: [email protected] >>>>>> Subject: Re: Small update on the BotVac app accessibility. >>>>>> >>>>>> Annie, >>>>>> I do know this for certain, but back will not work on the highest >>>>>> setting >>>>>> of your router. now, whether they will change this in the future, or, >>>>>> how >>>>>> easy it would be for you to change the setting yourself when needed, >>>>>> I >>>>>> don't know. >>>>>> >>>>>> sent from the dark side of the moon >>>>>> >>>>>>> On 3 Jul 2016, at 13:40, Annie Skov Nielsen >>>>>>> <[email protected]> >>>>>>> wrote: >>>>>>> >>>>>>> Hi Sandra. >>>>>>> >>>>>>> Yes I would love one of these vacuum cleaners, I need sighted >>>>>>> assistance >>>>>>> for vacuum cleaning, and if that could be saved sometimes, it could >>>>>>> mean >>>>>>> a little more freedom to me. My only problem now is if I would get >>>>>>> in >>>>>>> trouble with all my 5 ghz attached items. The 2.4 ghz is not working >>>>>>> as >>>>>>> good as the 5 ghz network. I have talked to my brother he thinks it >>>> ought >>>>>>> to work, but he is also blind, but he knows a lot about routers, that >>>>>>> is >>>>>>> not something that I am an expert in. >>>>>>> >>>>>>> Best regards Annie. >>>>>>>> Den 3. jul. 2016 kl. 14.27 skrev 'Sandratomkins' via VIPhone >>>>>>>> <[email protected]>: >>>>>>>> >>>>>>>> Annie, >>>>>>>> If your router is set to the 2.4, you should be good to go! You >>>>>>>> could >>>>>>>> always double check by going to neato robotics.calm and look on >>>>>>>> their >>>>>>>> help/support pages. >>>>>>>> >>>>>>>> does this mean you're thinking of going for it? Wi-Fi not with >>>> standing? >>>>>>>> my partner, fully sighted, reckons he could talk a person through >>>>>>>> tapping In the right places using face time. but I think the neato >>>>>>>> people would be better! However, lettuce know if we can help. >>>>>>>> Good luck, Sandy >>>>>>>> >>>>>>>> sent from the dark side of the moon >>>>>>>> >>>>>>>>> On 3 Jul 2016, at 12:51, Annie Skov Nielsen >>>>>>>>> <[email protected]> wrote: >>>>>>>>> >>>>>>>>> Hi Sandra. >>>>>>>>> >>>>>>>>> I have cheked it, it uses the 2,4 ghz standard. I am a little in >>>>>>>>> doubt >>>>>>>>> if that can give me problems. My router supports both the 2,4 and >>>>>>>>> 5 >>>>>>>>> ghz, but I am in doubt if I will need to change network to the >>>>>>>>> speciffic 2,4 when I need to use the vacuum cleaner? With sonos I >>>>>>>>> can >>>>>>>>> use my normal network, but will it be the same with the bootvac, I >>>>>>>>> am >>>>>>>>> not intirely sure? >>>>>>>>> >>>>>>>>> Best regards Annie. >>>>>>>>>> Den 1. jul. 2016 kl. 12.49 skrev 'Sandratomkins' via VIPhone >>>>>>>>>> <[email protected]>: >>>>>>>>>> >>>>>>>>>> Annie, >>>>>>>>>> >>>>>>>>>> As things stand, at the moment, we do need sighted assistance to >>>>>>>>>> set >>>>>>>>>> up the wifi. The person doesn't need to be tech savvy, but the >>>>>>>>>> touch >>>>>>>>>> screen is not at all accessible. >>>>>>>>>> >>>>>>>>>> I would estimate, so long as your router is using the 250 and >>>>>>>>>> not >>>> the >>>>>>>>>> 500 channel, (Annie, I probably have put that wrong and even the >>>>>>>>>> numbers are only approximates, but, basically, routers run on two >>>>>>>>>> different levels, most, however, seem to be using the right one >>>>>>>>>> for >>>>>>>>>> the Vacuum so, worth checking this out first?) going back to my >>>>>>>>>> original sentence, so long as your router is right, I estimate >>>>>>>>>> that >>>>>>>>>> you should only need this sighted assistance for about 10 minutes. >>>>>>>>>> It >>>>>>>>>> actually only takes about 1 minute, or less, to set up the wifi >>>>>>>>>> on >>>> the >>>>>>>>>> vac, but you then have to do some stuff on your phone. All this, >>>>>>>>>> we >>>>>>>>>> can do, no problem, but, if it goes wrong, as with me, first time >>>>>>>>>> (putting in the password to the wifi wrongly) or as it did with >>>> Marie, >>>>>>>>>> you might need to get the sighted assistant to set up the wifi >>>>>>>>>> again >>>>>>>>>> on the Bot. >>>>>>>>>> >>>>>>>>>> What we need is someone who can see well enough and has patience >>>>>>>>>> enough (my partner only qualifies on one front, so he's no use to >>>>>>>>>> me >>>>>>>>>> for this!) because, I think that each screen of the touch screen >>>>>>>>>> is >>>>>>>>>> both simple and prefixed. I think we could make a sort of >>>>>>>>>> template >>>>>>>>>> with dots, rather like the speed-dots screen protectors, the >>>>>>>>>> might >>>>>>>>>> make it possible for someone with no sight to set up the wifi, >>>>>>>>>> but >>>>>>>>>> this is only an idea at the moment. >>>>>>>>>> >>>>>>>>>> Would it be at all possible for you to find someone for 10 >>>>>>>>>> minutes? >>>>>>>>>> Or, if you are fairly dexterous, using Be My Eyes, or, better >>>>>>>>>> still, >>>>>>>>>> with the customer support on a facetime call, you might (but I >>>> haven't >>>>>>>>>> tried it, will do so later) be able to have your finger directed >>>>>>>>>> to >>>>>>>>>> the right spot. I think, all in all, it only takes about 3/4 spots >>>>>>>>>> to >>>>>>>>>> be touched, but you cannot touch the screen, or you will mess it >>>>>>>>>> up, >>>>>>>>>> you must only touch the exact places. >>>>>>>>>> >>>>>>>>>> Oh! What a long and unuseful response! In short, if you possibly >>>>>>>>>> can, >>>>>>>>>> get some help, otherwise, you may well feel extremely >>>>>>>>>> disappointed >>>> and >>>>>>>>>> frustrated. >>>>>>>>>> >>>>>>>>>> If someone else here, who has one of these lovely Bots, can chime >>>>>>>>>> in >>>>>>>>>> with something more positive to say, I do hope they do. I will >>>>>>>>>> finish >>>>>>>>>> with this though, once set up, the bot will hold that setting >>>>>>>>>> unless >>>>>>>>>> someone changes it. For this reason, I try not to touch the touch >>>>>>>>>> screen. >>>>>>>>>> >>>>>>>>>> HTH, Sandy. >>>>>>>>>> >>>>>>>>>> sent from the dark side of the moon >>>>>>>>>> >>>>>>>>>>> On 1 Jul 2016, at 10:29, Annie Skov Nielsen >>>>>>>>>>> <[email protected]> wrote: >>>>>>>>>>> >>>>>>>>>>> Hi Sandra and all. >>>>>>>>>>> >>>>>>>>>>> I am concidering buying one of these vacuum cleaners, but can we >>>>>>>>>>> connect it to the wifi the first time or do that require sighted >>>>>>>>>>> assistance? I do not have any sighted assistance, so it would be >>>>>>>>>>> important for me that I can connect it myself. >>>>>>>>>>> >>>>>>>>>>> Best regards Annie. >>>>>>>>>>>> Den 14. jun. 2016 kl. 15.14 skrev 'Sandratomkins' via VIPhone >>>>>>>>>>>> <[email protected]>: >>>>>>>>>>>> >>>>>>>>>>>> Hi all, >>>>>>>>>>>> >>>>>>>>>>>> After a little panic on my part, i now find I can use the app a >>>>>>>>>>>> little better! i just managed to change Turbo to Eco. I just did >>>>>>>>>>>> a >>>>>>>>>>>> spot clean, when it cleans an area, either 2 meters x 2 meters >>>>>>>>>>>> or 4 >>>>>>>>>>>> meters x 4 meters. Then it returns to base. I did this by just >>>>>>>>>>>> pressing a button, so very easy. Useful for rugs or single >>>>>>>>>>>> rooms. >>>> My >>>>>>>>>>>> issues with my house network wifi settings are almost resolved, >>>>>>>>>>>> touch wood. I am discovering that the best way to deal with the >>>>>>>>>>>> vac >>>>>>>>>>>> is to let it do its own thing, I.E., "clean house" either with >>>>>>>>>>>> the >>>>>>>>>>>> app or just press a button, there are only two buttons, and >>>>>>>>>>>> then >>>>>>>>>>>> leaving it to finish. From my reading, this is true for all >>>>>>>>>>>> users, >>>>>>>>>>>> but especially for us, as not all notifications are sent to the >>>> app, >>>>>>>>>>>> some show up on the onboard screen and need to be read. I find >>>>>>>>>>>> it a >>>>>>>>>>>> bit concerning replacing the Bot on its dock, visually, you can >>>> tell >>>>>>>>>>>> by the lights that it is in the right position, but without the >>>>>>>>>>>> clues, hard to tell. So a quick way to be sure would be to do a >>>>>>>>>>>> "spot clean" by pressing one button, when it has finished, it >>>>>>>>>>>> will >>>>>>>>>>>> go home and play a tune and send a message. >>>>>>>>>>>> >>>>>>>>>>>> Still very happy, floors cleaner than they have been for years! >>>>>>>>>>>> Smug, Sandy. >>>>>>>>>>>> >>>>>>>>>>>> sent from the dark side of the moon >>>>>>>>>>>> >>>>>>>>>>>> -- >>>>>>>>>>>> The following information is important for all members of the V >>>>>>>>>>>> iPhone list. >>>>>>>>>>>> >>>>>>>>>>>> If you have any questions or concerns about the running of this >>>>>>>>>>>> list, or if you feel that a member's post is inappropriate, >>>>>>>>>>>> please >>>>>>>>>>>> contact the owners or moderators directly rather than posting >>>>>>>>>>>> on >>>> the >>>>>>>>>>>> list itself. >>>>>>>>>>>> >>>>>>>>>>>> Your V iPhone list moderator is Mark Taylor and your owner is >>>>>>>>>>>> Cara >>>>>>>>>>>> Quinn - you can reach Cara at [email protected] >>>>>>>>>>>> >>>>>>>>>>>> The archives for this list can be searched at: >>>>>>>>>>>> http://www.mail-archive.com/[email protected]/ >>>>>>>>>>>> --- >>>>>>>>>>>> You received this message because you are subscribed to the >>>>>>>>>>>> Google >>>>>>>>>>>> Groups "VIPhone" group. >>>>>>>>>>>> To unsubscribe from this group and stop receiving emails from >>>>>>>>>>>> it, >>>>>>>>>>>> send an email to [email protected]. >>>>>>>>>>>> To post to this group, send email to [email protected]. >>>>>>>>>>>> Visit this group at https://groups.google.com/group/viphone. >>>>>>>>>>>> For more options, visit https://groups.google.com/d/optout. >>>>>>>>>>> >>>>>>>>>>> -- >>>>>>>>>>> The following information is important for all members of the V >>>>>>>>>>> iPhone list. >>>>>>>>>>> >>>>>>>>>>> If you have any questions or concerns about the running of this >>>> list, >>>>>>>>>>> or if you feel that a member's post is inappropriate, please >>>>>>>>>>> contact >>>>>>>>>>> the owners or moderators directly rather than posting on the >>>>>>>>>>> list >>>>>>>>>>> itself. >>>>>>>>>>> >>>>>>>>>>> Your V iPhone list moderator is Mark Taylor and your owner is >>>>>>>>>>> Cara >>>>>>>>>>> Quinn - 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