Hi Richard. I finally just heard back from them and replied immediately. I'm hoping now that I'm on their radar, things will start to move. I have to say, as someone who handles a lot of braille displays from many different companies, that HIMS used to be decent in terms of support, but that it seems to have started to decline last summer. Fraedon Scientific, Humanware, and APH have all processed support requests I've submitted on behalf of consumers within 48 hours. It's just sad, because HIMS has made good hardware. As for the Orbit Reader, yes, I'm also looking forward to it. It's a well built product and does what it says it will fairly well as far as I could tell from the prototypes I saw. All for the price of half a Smart Beetle, 1/3 of a Focus, etc. And with more cells!
Scott Sent from my iPhone > On Jan 12, 2017, at 10:25 AM, Richard Turner <[email protected]> > wrote: > > Support has gotten worse. > If you leave them a voice mail, it is sometimes a long time before you hear > from them, if at all. I’m talking up to a couple of weeks. > If you send an Email, and if you don’t hear back in a couple days, send > another one, then you are more likely to get a reply. > > I’m anxiously awaiting the Orbit 20 from APH. > > I don’t need a full note taker and if the Orbit does come out at around $500, > I could replace it a couple of times for the price of the least expensive > note taker. > > Richard > > From: [email protected] [mailto:[email protected]] On Behalf Of > Scott Davert > Sent: Thursday, January 12, 2017 6:41 AM > To: [email protected] > Subject: Re: Smart Beatle 14-Cell Braille Display > > Hi Dulce. > As long as you are comfortable with 14 cells, it's not a bad option at all. > The keyboard is a bit less angular than what you would be used to on the > Braille Sense, which took me some adjusting, but not something that bothered > me after the first day of use. I sometimes find that iOS does strange things > with braille translation, but that it's no more or less because of the > braille display. One thing I will warn you of, and this may not apply to you > if you are not in North America, is that if you need to get the Smart Beetle > repaired, HIMS Support has gotten much worse in the past year. For example, I > asked for a RMA about 10 days ago to return a Braille Edge, and they still > have not returned either my email or phone call. I still hear of people who > have some good experiences with their support, but I'm hearing more bad > things than good these days. > I did a review on the Smart Beetle, feel free to read it and ask any other > questions you may have. > http://www.applevis.com/reviews/braille-devices/smart-beetle-hims > > > Sent from my iPhone > > On Jan 12, 2017, at 8:32 AM, Davy Cuppens <[email protected]> wrote: > > Dulce > > I have this brail device, in fact it is a good one, very small, smart and > ergonomic. But in connection with ios, I feel that sometimes lettters and > signs are skipped while typing. Just like some characters are swallowed while > typing so that you can have a phrase like: the weather is nice today, the > weathr is nce today. > Regards > Davy > > From: Dulce Muccio Weisenborn > Sent: Thursday, January 12, 2017 1:57 PM > To: [email protected] > Subject: Smart Beatle 14-Cell Braille Display > > Blind Bargains is selling two gently used Smart Beatle 14-cell Braille > displays with one year warranties. Do any of you have experience with this > display? I have a Hims OnHand and like the feel of the Braille. Is this > display prone to repairs? > > Dulce > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. 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