Hi Alia. Your experiences when coparing Baum to HIMS support are the same as mine. In somewhat a defense of HIMS, they probably have more units to service since their devices have been around longer. Nonetheless, it really seems that after the last president of the North American office left in the summer that things took a nose dive. Not sure what's up with that exactly, but I hope they fix things. They were at the top of their game not long ago, in my opinion.
Sent from my iPhone > On Jan 12, 2017, at 10:30 AM, alia robinson <[email protected]> wrote: > > I had the braille edge 40 and found out braille cells aren’t covered under > the warranty, so sent it back. I tried contacting them about a few things, > and they literally *never* responded! now I have the varioultra and bahumUSA > literally fixed my unit on the day before thanksgiving, gave me emails what > they fixed, and sent it back, on a holiday. I had it back by the week after > thanksgiving. It is literally never been an hour between the time I email > them and the time they respond, and I have even had conversations with some > of them while they were making their dinner. outstanding service. >> On Jan 12, 2017, at 10:25 AM, Richard Turner <[email protected]> >> wrote: >> >> Support has gotten worse. >> If you leave them a voice mail, it is sometimes a long time before you hear >> from them, if at all. I’m talking up to a couple of weeks. >> If you send an Email, and if you don’t hear back in a couple days, send >> another one, then you are more likely to get a reply. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
