Yes, HIMS was among the best for support. I have not seen the prototypes of the Orbit 20, but I have my name in with the NFB store to get one to check out when they are released.
My Braille Edge display died recently and when it was going to cost $2300 to repair it, I decided to wait for the Orbit 20 and if that doesn’t meet my needs, I think I will look at the Vario Ultra 20. I have seen all the rest through my work. Richard From: [email protected] [mailto:[email protected]] On Behalf Of Scott Davert Sent: Thursday, January 12, 2017 7:34 AM To: [email protected] Subject: Re: Smart Beatle 14-Cell Braille Display Hi Richard. I finally just heard back from them and replied immediately. I'm hoping now that I'm on their radar, things will start to move. I have to say, as someone who handles a lot of braille displays from many different companies, that HIMS used to be decent in terms of support, but that it seems to have started to decline last summer. Fraedon Scientific, Humanware, and APH have all processed support requests I've submitted on behalf of consumers within 48 hours. It's just sad, because HIMS has made good hardware. As for the Orbit Reader, yes, I'm also looking forward to it. It's a well built product and does what it says it will fairly well as far as I could tell from the prototypes I saw. All for the price of half a Smart Beetle, 1/3 of a Focus, etc. And with more cells! Scott Sent from my iPhone On Jan 12, 2017, at 10:25 AM, Richard Turner <[email protected]<mailto:[email protected]>> wrote: Support has gotten worse. If you leave them a voice mail, it is sometimes a long time before you hear from them, if at all. I’m talking up to a couple of weeks. If you send an Email, and if you don’t hear back in a couple days, send another one, then you are more likely to get a reply. I’m anxiously awaiting the Orbit 20 from APH. I don’t need a full note taker and if the Orbit does come out at around $500, I could replace it a couple of times for the price of the least expensive note taker. Richard From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Scott Davert Sent: Thursday, January 12, 2017 6:41 AM To: [email protected]<mailto:[email protected]> Subject: Re: Smart Beatle 14-Cell Braille Display Hi Dulce. As long as you are comfortable with 14 cells, it's not a bad option at all. The keyboard is a bit less angular than what you would be used to on the Braille Sense, which took me some adjusting, but not something that bothered me after the first day of use. I sometimes find that iOS does strange things with braille translation, but that it's no more or less because of the braille display. One thing I will warn you of, and this may not apply to you if you are not in North America, is that if you need to get the Smart Beetle repaired, HIMS Support has gotten much worse in the past year. For example, I asked for a RMA about 10 days ago to return a Braille Edge, and they still have not returned either my email or phone call. I still hear of people who have some good experiences with their support, but I'm hearing more bad things than good these days. I did a review on the Smart Beetle, feel free to read it and ask any other questions you may have. http://www.applevis.com/reviews/braille-devices/smart-beetle-hims Sent from my iPhone On Jan 12, 2017, at 8:32 AM, Davy Cuppens <[email protected]<mailto:[email protected]>> wrote: Dulce I have this brail device, in fact it is a good one, very small, smart and ergonomic. But in connection with ios, I feel that sometimes lettters and signs are skipped while typing. Just like some characters are swallowed while typing so that you can have a phrase like: the weather is nice today, the weathr is nce today. Regards Davy From: Dulce Muccio Weisenborn<mailto:[email protected]> Sent: Thursday, January 12, 2017 1:57 PM To: [email protected]<mailto:[email protected]> Subject: Smart Beatle 14-Cell Braille Display Blind Bargains is selling two gently used Smart Beatle 14-cell Braille displays with one year warranties. Do any of you have experience with this display? I have a Hims OnHand and like the feel of the Braille. Is this display prone to repairs? Dulce -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. 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