richard,
thank you, and yes, I am aware of. hims being korean as well as baum is
german. I haven't heard words yet how it will turn out this time.
that is reason because trump spoke up as toyota reacted to his theory.
sorry for conflict, but I come up with some thoughts. thank you!
sincerely,
rich
-----Original Message-----
From: Richard Turner
Sent: Thursday, January 12, 2017 11:47 AM
To: [email protected]
Subject: RE: Smart Beatle 14-Cell Braille Display
Rich,
Scott was talking about the President of the HIMS office in Texas, not the
United States President.
HIMS is the company based in Korea that make the Braille Sense line of
products.
HTH,
Richard
-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf
Of Paul Richard McGann
Sent: Thursday, January 12, 2017 8:17 AM
To: [email protected]
Subject: Re: Smart Beatle 14-Cell Braille Display
hello,
since donald trump will be sworn into president's office sooner, there might
be some impacts made changes. I am not sure what would happpen
since I am vario ultra user, I can see how it will turn out the way. I am
not sure what would happen later. I don't read crystal balls right now.
it might be some changes later. I don';t know what would happen to brialle
displayhs later? I hope that it will stay the way.
sincerely,
rich
-----Original Message-----
From: Scott Davert
Sent: Thursday, January 12, 2017 10:44 AM
To: [email protected]
Subject: Re: Smart Beatle 14-Cell Braille Display
Hi Alia.
Your experiences when coparing Baum to HIMS support are the same as mine. In
somewhat a defense of HIMS, they probably have more units to service since
their devices have been around longer. Nonetheless, it really seems that
after the last president of the North American office left in the summer
that things took a nose dive. Not sure what's up with that exactly, but I
hope they fix things. They were at the top of their game not long ago, in my
opinion.
Sent from my iPhone
On Jan 12, 2017, at 10:30 AM, alia robinson <[email protected]> wrote:
I had the braille edge 40 and found out braille cells aren’t covered under
the warranty, so sent it back. I tried contacting them about a few things,
and they literally *never* responded! now I have the varioultra and
bahumUSA literally fixed my unit on the day before thanksgiving, gave me
emails what they fixed, and sent it back, on a holiday. I had it back by
the week after thanksgiving. It is literally never been an hour between
the time I email them and the time they respond, and I have even had
conversations with some of them while they were making their dinner.
outstanding service.
On Jan 12, 2017, at 10:25 AM, Richard Turner
<[email protected]> wrote:
Support has gotten worse.
If you leave them a voice mail, it is sometimes a long time before you
hear from them, if at all. I’m talking up to a couple of weeks.
If you send an Email, and if you don’t hear back in a couple days, send
another one, then you are more likely to get a reply.
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