Hi Judy,

You really shouldn't be afraid of a simply reboot by which I mean turning off 
the phone and turning it on again after 30 or so seconds.
The turning off part is easy, you just push and hold the power button for about 
3 seconds, a message pops up on the screen and Voiceover wil say "Slide to 
Power Off, button". If you change your mind you can just swipe right once to 
the "Cancel button and double tap it or, if you simply wait about 20 seconds 
and do nothing it cancels the power off and goes back to the home screen. Note 
that once the "Slide to Power Off" is displayed pressing the home or power 
button will do nothing, you have to double tap Cancel or wait to abort the 
shut-down.
If you want to go ahead and turn the phone off, double tap on "Slide to power 
off" and Voiceover will say "iPhone shutting down" although very often you just 
here "iPhone" and then it doesn't announce anything further because it's 
already shutting down.
One good way to make sure it's definitely shut down is to flick the mute switch 
on the side, if you turn mute on there is a brief vibration, obviously nothing 
happens if the phone is turned off.
When you are ready to turn the phone back on after about 20 or 30 seconds (it 
does take at least 10 seconds to properly shut down, you can do one of two 
things: 
1. Press the power button on the side firmly and while you don't really have to 
hold it down for any length of time, make sure you give it a good long press, 
but you can hold it down for a one one thousand count which means a second or 
so, then let go and just wait for Voiceover to speak, in my case it usually 
says "Touch Id requires your passcode when iPhone restarts" and then the keypad 
is on the screen. ay ".
2. You can plug the Lightning cable in, if your phone is off that will start it 
up again.
On my 6S Plus it takes about 15 seconds when Voiceover starts speaking, but 
it's actually faster as visually the lockscreen with keypad is coming up 
already after about 10 seconds. It's sort of like with Windows, when I reboot 
my computer and a sighted person is watching the screen they often tell me I'm 
at the password screen, but Jaws takes another 5 seconds or so to start 
speaking.
I would practice this because rebooting your iPhone from time to time is 
actually a good thing and can prevent issues from happening in the first place.

Regards,
Sieghard

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of 
Judy Pryor
Sent: Sunday, April 16, 2017 3:37 AM
To: [email protected]
Subject: Re: missing apps in settings

Hi Richard, Donna and Anthony
Apple managed to reboot the phone after 2 goes. I do not like doing that on my 
own. Anyway all is good now. 
I knew Apple support were open all the time. It was too late for me! 
Many thanks
Judy

Sent from my iPhone

> On 15 Apr 2017, at 22:30, Richard Turner <[email protected]> wrote:
> 
> That seems rather odd.
> 
> I'm guessing you already rebooted your phone?
> 
> So, when you open settings, and are on the screen that starts with your 
> iTunes, iCloud stuff, WiFi, Bluetooth, etc. there are no apps listed after 
> the Apple default apps?
> 
> Did you find this while on the phone with Apple Accessibility?
> If not, I'd call them back.
> 
> Good luck,
> Richard
> 
> 
> -----Original Message-----
> From: [email protected] [mailto:[email protected]] On Behalf Of 
> Judy Pryor
> Sent: Saturday, April 15, 2017 2:15 PM
> To: [email protected]
> Subject: missing apps in settings
> 
> Having spent a long time on the phone with Apple accessibility because I had 
> too much storage on   my iPhone I now find that   the apps I have downloaded 
> from the App store are no longer in Settings.  The apps are still usable on 
> my phone and show up in storage.  Is this something to do with the latest IOS 
> or am I going to have to delete and reinstall the apps.  With the apps not 
> being in settings I cannot alter anything like location being on or off etc.
> 
> I would very much appreciate your help.
> 
> Judy
> 
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