Many thanks Sieghard your instructions are very much appreciated. I am totally 
blind and I just find the whole thing daunting when all is silent. 
Regards
Judy

Sent from my iPhone

> On 16 Apr 2017, at 21:18, Sieghard Weitzel <[email protected]> wrote:
> 
> Hi Judy,
> 
> You really shouldn't be afraid of a simply reboot by which I mean turning off 
> the phone and turning it on again after 30 or so seconds.
> The turning off part is easy, you just push and hold the power button for 
> about 3 seconds, a message pops up on the screen and Voiceover wil say "Slide 
> to Power Off, button". If you change your mind you can just swipe right once 
> to the "Cancel button and double tap it or, if you simply wait about 20 
> seconds and do nothing it cancels the power off and goes back to the home 
> screen. Note that once the "Slide to Power Off" is displayed pressing the 
> home or power button will do nothing, you have to double tap Cancel or wait 
> to abort the shut-down.
> If you want to go ahead and turn the phone off, double tap on "Slide to power 
> off" and Voiceover will say "iPhone shutting down" although very often you 
> just here "iPhone" and then it doesn't announce anything further because it's 
> already shutting down.
> One good way to make sure it's definitely shut down is to flick the mute 
> switch on the side, if you turn mute on there is a brief vibration, obviously 
> nothing happens if the phone is turned off.
> When you are ready to turn the phone back on after about 20 or 30 seconds (it 
> does take at least 10 seconds to properly shut down, you can do one of two 
> things: 
> 1. Press the power button on the side firmly and while you don't really have 
> to hold it down for any length of time, make sure you give it a good long 
> press, but you can hold it down for a one one thousand count which means a 
> second or so, then let go and just wait for Voiceover to speak, in my case it 
> usually says "Touch Id requires your passcode when iPhone restarts" and then 
> the keypad is on the screen. ay ".
> 2. You can plug the Lightning cable in, if your phone is off that will start 
> it up again.
> On my 6S Plus it takes about 15 seconds when Voiceover starts speaking, but 
> it's actually faster as visually the lockscreen with keypad is coming up 
> already after about 10 seconds. It's sort of like with Windows, when I reboot 
> my computer and a sighted person is watching the screen they often tell me 
> I'm at the password screen, but Jaws takes another 5 seconds or so to start 
> speaking.
> I would practice this because rebooting your iPhone from time to time is 
> actually a good thing and can prevent issues from happening in the first 
> place.
> 
> Regards,
> Sieghard
> 
> -----Original Message-----
> From: [email protected] [mailto:[email protected]] On Behalf Of 
> Judy Pryor
> Sent: Sunday, April 16, 2017 3:37 AM
> To: [email protected]
> Subject: Re: missing apps in settings
> 
> Hi Richard, Donna and Anthony
> Apple managed to reboot the phone after 2 goes. I do not like doing that on 
> my own. Anyway all is good now. 
> I knew Apple support were open all the time. It was too late for me! 
> Many thanks
> Judy
> 
> Sent from my iPhone
> 
>> On 15 Apr 2017, at 22:30, Richard Turner <[email protected]> wrote:
>> 
>> That seems rather odd.
>> 
>> I'm guessing you already rebooted your phone?
>> 
>> So, when you open settings, and are on the screen that starts with your 
>> iTunes, iCloud stuff, WiFi, Bluetooth, etc. there are no apps listed after 
>> the Apple default apps?
>> 
>> Did you find this while on the phone with Apple Accessibility?
>> If not, I'd call them back.
>> 
>> Good luck,
>> Richard
>> 
>> 
>> -----Original Message-----
>> From: [email protected] [mailto:[email protected]] On Behalf 
>> Of Judy Pryor
>> Sent: Saturday, April 15, 2017 2:15 PM
>> To: [email protected]
>> Subject: missing apps in settings
>> 
>> Having spent a long time on the phone with Apple accessibility because I had 
>> too much storage on   my iPhone I now find that   the apps I have downloaded 
>> from the App store are no longer in Settings.  The apps are still usable on 
>> my phone and show up in storage.  Is this something to do with the latest 
>> IOS or am I going to have to delete and reinstall the apps.  With the apps 
>> not being in settings I cannot alter anything like location being on or off 
>> etc.
>> 
>> I would very much appreciate your help.
>> 
>> Judy
>> 
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