Richard also sent a pretty detailed answer, Debbie, you might want to check the 
archives for it.

-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
M. Taylor
Sent: Wednesday, November 29, 2017 6:42 PM
To: viphone@googlegroups.com
Subject: RE: Seeing AI Product identification on an IPhone 5S

Hello Debbie,

It is very important that the app have permission to use your camera.  

Assuming this is the case, when you have the product channel selected, simply 
hold the phone with the product’s bar code in front of the device.  You may 
need to rotate the product until the bar code comes into view.  I recommend 
that you hold the product about 12 inches from the camera.  

It takes practice so be patient with yourself.

Mark

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Debbie Downey
Sent: Wednesday, November 29, 2017 5:42 PM
To: viphone@googlegroups.com
Subject: FW: Seeing AI Product identification on an IPhone 5S

I haven’t heard from anyone regarding my question so let’s put this out there 
again. Thanks!

Hi,

I just updated my Iphone 5S to IOS 11.1.2 and I now have the Product channel 
available on the Seeing AI app. However, I can’t get it to work. Can someone 
give me some pointers? It doesn’t beep or anything. I’ve tried double tapping 
on the product channel and that doesn’t do anything.

Thank you!

Debbie 
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