Consumer Cellular offered Apple Care for $4.25 a month, when I got this phone - $51 a year. I did not think it was worth it.
Best regards, Carolyn -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of lenron brown Sent: Saturday, May 5, 2018 10:49 PM To: [email protected] Subject: Re: AppleCare Plus Still Worth It? What's Your Experience? I normally just use the insurance I have through my phone company. I can't justify paying another 130 for apple care when getting my phone, plus the one year warranty is normally fine. Now if I was being something like a mac or something I might go for the extra apple care. On 5/5/18, Alan Lemly <[email protected]> wrote: > Mark, > > I'm glad you had a good experience with your replacement in the Apple Store. > Ivy had good experiences too in the past at the Apple Store but asking > a family member to drive me there about forty minutes away is a major > inconvenience and very time consuming for getting a $30 replacement > item. My point is that one should be able to get competent service > over the phone when paying $130 for AppleCare Plus. As Richard > suggested, I'll start with Apple Accessibility in the future because > they've always been very helpful with other questions I've had in the past. > > I'm sure I'll continue to purchase AppleCare plus when I buy a new > iPhone for the reasons I mentioned in my original post but I wanted > folks to be aware of my experience and see what others have experienced. > > Alan Lemly > > Sent from my iPhone > >> On May 5, 2018, at 1:28 PM, M. Taylor <[email protected]> wrote: >> >> Hello Alan, >> >> Yesterday, I went into my local Apple store in order to get a new set >> of EArpods as the microphone was starting to go bad on the ones that >> came with my 8 Plus.. >> >> I went into the store, got on the waiting list for the Genius Barr, >> waited about 10 minutes after which a tech came up and ask what I >> needed. I told him I wanted to get a new set of Earpods because the >> current pair was going bad. He located the serial number on my >> iPhone 8 Plus in order to confirm that I have AppleCare Plus. He >> went and got me a new pair of Earpods and that was all there was to >> it. The entire experience took about 15 minutes. >> >> Over the years, I have exchanged many sets of Earpods, when they go >> bad, without encountering any difficulties with Apple. Of course, I >> always go into my local stores. I have never attempted to exchange a >> pair via mail. >> >> To me, the AppleCare Plus is worth it, if for no other reason but >> that it pays for all the replacement Earpods during the course of the >> warranty period. >> >> Mark >> >> From: [email protected] [mailto:[email protected]] On >> Behalf Of Alan Lemly >> Sent: Saturday, May 05, 2018 9:57 AM >> To: VIPhone Email List >> Subject: AppleCare Plus Still Worth It? What's Your Experience? >> >> Hi List, >> >> I've always been a major proponent of purchasing AppleCare Plus when >> buying a new iPhone. My reasoning is that these devices are not >> inexpensive and since they are constantly being carried around, the >> opportunity for accidents or physical wear and tear is fairly substantial. >> I'm starting to have second thoughts after my last two experiences >> filing a warranty claim under AppleCare Plus. >> >> I've posted on this list about an issue I'm having with my wired >> Apple earpods and thanks to comments on this list was able to confirm >> that the microphone on those earpods was starting to fail. I >> initiated over the phone an AppleCare claim to get a replacement pair >> of earpods earlier this morning. This was the second such claim for >> replacement earpods because the pair I'm having replaced now were a >> replacement in January, 2018. My understanding is that you qualify >> for two such earpod replacements under AppleCare Plus. I can't tell >> you how frustrating it was to get this claim filed. The initial >> person I spoke with had difficulty distinguishing my wired earpods >> from the very expensive Airpods and had to be corrected when she set >> up the claim incorrectly. She asked me to turn off Find my iPhone >> which I'm pretty sure is unnecessary when doing a warranty claim on a >> $30 retail item. She ended up putting me on hold for about 10 minutes >> at which point I terminated the call and started over. The next guy I >> spoke with was a bit better but ended up transferring me to a Senior >> Advisor for some reason. When the Senior Advisor came on, she started >> talking about my Airpods claim. By this point, I was getting pretty >> frustrated and again explained that this was a DIY claim for a pair >> of $30 wired Earpods under my AppleCare, not for wireless Airpods. >> She then came back and said the claim required a $30 shipping charge. >> I told her she was incorrect and that the item cost $30 at retail >> with no shipping if I purchased it new from Apple Online. She again >> came back an said she couldn't waive the $30 shipping charge. I must >> admit that I was losing my patience by this point but went on in a >> somewhat louder voice that the way these DIY claims had always worked >> in the past was that Appple would take my credit card info, send the >> replacement item, provide me with a return shipping label that I >> could use with their turnaround envelope, and then credit me back the >> hold on my credit card when I returned the defective item. I strongly >> emphasized that I wondered if paying $130 for AppleCare Plus was >> worth it if I had to pull teeth to file a couple of warranty claims >> for a $30 item that probably cost Apple no more than $18. Finally, >> she said she did something different and the claim was now showing >> correctly that a hold would be placed on my credit card and cancelled >> when I returned the defective item and that no shipping charge would apply. >> She was not able to answer me when I asked her what she had done >> differently. It almost sounded as if she had refreshed her screen or some >> such thing. >> >> After spending at least 45 minutes on the phone getting this claim >> filed, I thought I'd write here to find out what others have >> experienced with AppleCare claims. I've had great success in the past >> but the last two I've filed for defective wired earpods replacement >> have not gone well. I don't know if this is a trend with the support >> reps who are fielding these calls but I thought I should ask the >> group. I try very hard to communicate clearly to avoid confusion and >> I'm pretty sure the problem is with the listening on the other end as >> opposed to what I'm saying on my end. Are others having good >> experiences when talking with AppleCare folks on the phone? Is there >> a better way to initiate one of these claims perhaps by using the Apple >> Support app or online with a computer and a web browser? >> >> Thanks for reading my rant and for any comments you can supply. >> >> Alan Lemly >> -- >> The following information is important for all members of the V >> iPhone list. >> >> If you have any questions or concerns about the running of this list, >> or if you feel that a member's post is inappropriate, please contact >> the owners or moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> [email protected]. Your list owner is Cara Quinn - you can reach Cara at >> [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google >> Groups "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, >> send an email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at https://groups.google.com/group/viphone. >> For more options, visit https://groups.google.com/d/optout. >> >> -- >> The following information is important for all members of the V >> iPhone list. >> >> If you have any questions or concerns about the running of this list, >> or if you feel that a member's post is inappropriate, please contact >> the owners or moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> [email protected]. Your list owner is Cara Quinn - you can reach Cara >> at [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google >> Groups "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, >> send an email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at https://groups.google.com/group/viphone. >> For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, > or if you feel that a member's post is inappropriate, please contact > the owners or moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google > Groups "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send > an email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > -- Lenron Brown Cell: 985-271-2832 Skype: ron.brown762 -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
