I'm sure folks are tired of my suggesting to call Apple Accessibility, but you are more likely to get a resolution more quickly that way. 1-877-204-3930
It was so much easier with a home button. Richard "It is a great thing to start life with a small number of really good books which are your very own." __ Sir Arthur Conan Doyle On Oct 26, 2018, at 6:15 PM, Cris Ali <filasti...@hotmail.com<mailto:filasti...@hotmail.com>> wrote: Yes, I checked and I have the latest version of iTunes. What is mind bugling to me is that the recovery does not work either. When I do the recovery I am in the same place. iTunes cannot connect to the iPhone because it is locked with a passcode, enter the passcode and try again, and I have the cancel or try again choices. The apple website says to do recovery mode, hit volume up quickly then volume down quickly then press and keep pressing the side key until the iphone restarts and puts you in recovery mode. Is there another way of doing that? Regards, Cris From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> <viphone@googlegroups.com<mailto:viphone@googlegroups.com>> On Behalf Of Mary Otten Sent: Friday, October 26, 2018 8:56 PM To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> Subject: Re: Unable to do anything with my iPhone. I am not sure what the problem is! Are you running the latest version of iTunes? I’m not sure if that’s a problem, but it might be. I know there have been issues in the past where you had to have your iTunes up to a certain level for things to work life. I can’t get the Quickstart to work either, and it is frustrating. I know my old iPhone is running the latest and greatest. But I suppose if the new iPhone isn’t, like maybe it’s on iOS 12.0, that might be the problem. Do you have an iCloud back up? Mary Sent from my iPhone On Oct 26, 2018, at 5:51 PM, Cris Ali <filasti...@hotmail.com<mailto:filasti...@hotmail.com>> wrote: Hi folks, I bought a new iPhone XR and I can’t set it up. First I tried the quick start as suggested by apple by putting it next to my old phone, , and it did not work. I then tried to set it up using the iTunes to no avail. Now I am stuck. I can’t even get it to go into recovery mode to wipe it clean. What do you suggest I do? When I do the command for recovery mode, I get a message on iTunes telling me that iTunes cannot connect to the iPhone until I enter a passcode. Try again or cancel. I never had a problem like this with apple products. Could it be that my phone is defective or is there something wrong with the new iPhone compatibility with the iTunes? Any ideas will be appreciated. Regards, Cris -- The following information is important for all members of the V iPhone list. 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