Cris, I don't know if this will help, but this is what we did with our ipad 
when we didn't have anyone hear to get the ipad going. When we got our ipad 
about a year ago I tripple tapped the home button on the ipad and it began 
talking. I don't know if this will work with the phone, and if nothing else as 
worked yet, maybe you could give it a try. Another thought, you might want to 
install itunes on your computer, if you don't already have it installed, hook 
your phone up to your computer and see what you could do to get your phone 
going. You probably have a solution by now with listers that have responded to 
you, but I hope you could find a solution soon, and let us know how you like 
your new phone.

----- Original Message ----- 
  From: Cris Ali 
  To: viphone@googlegroups.com 
  Sent: Friday, October 26, 2018 7:51 PM
  Subject: Unable to do anything with my iPhone. I am not sure what the problem 
is!


  Hi folks,

  I bought a new iPhone XR and I can’t set it up.

  First I tried the quick start as suggested by apple by putting it next to my 
old phone, , and it did not work.

  I then tried to set it up using the iTunes to no avail.

  Now I am stuck.  I can’t even get it to go into recovery mode to wipe it 
clean.

  What do you suggest I do?

  When I do the command for recovery mode, I get a message on iTunes telling me 
that iTunes cannot connect to the  iPhone until I enter a passcode.  Try again 
or cancel.  

  I never had a problem like this with apple products.  Could it be that my 
phone is defective or is there something wrong with the new iPhone 
compatibility with the iTunes?

  Any ideas will be appreciated.

   

  Regards,

   

   

   

  Cris


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