Hello, I have been having this exact same issue with Uber Eats now since the beginning of May. Finally, a couple of days ago, I wrote to support. Of course, their response was tried deleting, and reinstalling the app. Well, I’ve already tried that several times. That is not the answer. I even wrote them on their Facebook page last night, when I didn’t really get my questions answered through support. And because Support had already contacted me about the issue, my Facebook response was please reply to the email that was sent to me by Support. Well, what is the point of that, when they aren’t going to do anything about the issue? I never have issues getting assistance from Uber, as far as my trips are concerned. But this is the first time I’ve ever had to complain regarding Uber eats, and they truly are no help. And I agree, the thing that I like most about the Uber eats app, is the ability to customize my order exactly the way I want it. However, I cannot continue to deal with the app crashing every time I make a certain restaurant selection. It is very time-consuming to try continuously until you get it to work. Usually for me, I can’t get it to work until I’ve tried about eight, or nine different times. That is just a waste of time.
Kevin T Sent from my iPhone > On Jul 18, 2019, at 1:19 PM, Shermeen Khan <[email protected]> wrote: > > I can also confirm that I'm caonstantly being kicked out of the app, > regardless of the restaurant I've chosen. I don't see how that > experience can truly be captured in a screen-shot, and I, too, will > contact uber eats help, although I'm not optimistic. > > Shermeen > > >> On 7/18/19, Paul and Paula Jordan <[email protected]> wrote: >> Also, their delivery charges are much higher than door dash. That app is >> reasonably accessible, though it’s taken me a while to figure it out. Having >> said that, I’ll also say I’m not the best computer or IPhone user. >> >> God bless! >> >> Paula and Garçon >> >> >> >> From: [email protected] [mailto:[email protected]] On Behalf >> Of Wendy Alling >> Sent: Thursday, July 18, 2019 10:01 AM >> To: [email protected] >> Subject: Re: an Uber eats problem >> >> >> >> Hello all, I, too, have had problems with this app for the last couple of >> months. The app keeps crashing. This was a great app when it worked. I love >> to order from it because it was so easy. I sure hope they can get it fixed >> soon. You’re right, support is atrocious. >> >> Sent from my iPhone >> >> >> On Jul 18, 2019, at 7:58 AM, Holly Anderson <[email protected]> wrote: >> >> Uber eats support is atrocious. I had an issue where my card didn't get >> charged. And I was trying to resolve it with them, and I kept working with >> support for a day and a half, and it was like they weren't even reading my >> messages. They would respond with, it looks like you have a pending payment, >> and I'm like yes, I know, that's what I said in my message. Finally after a >> day and a half, I just used my paypal, and got past it. I also have the >> voiceover issues described. My boyfriend does too, he contacted them on >> twitter and they told him to reset network settings. Yeah, that's not going >> to fix it. So yeah, uber eats support is horrid! Its a shame the app is >> broken, it used to work so well. And as someone who likes to customize my >> order, its the best app for that. When it doesn't crash that is. >> >> Holly >> >> >> >> Sent from my iPhone >> >> >> On Jul 17, 2019, at 7:10 PM, Kay Malmquist <[email protected]> wrote: >> >> I don't know what you ordered with that many calories, but wow! The only >> thing is that we can't get Uber Eats to take this serious. It is in other >> restaurants as well. I'm afraid that it is going to take more people >> contacting them through the help part of the app. There is even a voice >> over subject there so they can see clearly that you are using voice over. >> You send them a very concise message clearly explaining what is going on and >> then they want more details. After you have explained from beginning to end, >> step by step, how can you give more details? >> >> >> >> Kay Malmquist >> [email protected] >> >> >> >> Before you act, listen. >> Before you react, think. >> Before you spend, earn. >> Before you criticize, wait. >> Before you quit, try. >> >> >> >> William Arthur Ward - 1921-1994 - Writer >> >> >> ----- Original Message ----- >> >> From: Alan Lemly <mailto:[email protected]> >> >> To: [email protected] >> >> Sent: Wednesday, July 17, 2019 4:48 PM >> >> Subject: RE: an Uber eats problem >> >> >> >> Hi Kay, >> >> >> >> I can confirm this issue with Uber Eats and attempting to order the double >> quarter pounder with cheese meal. I suspect the issue is because they have >> multiple items listed under the double quarter pounder with cheese and >> selecting one doesn't stick so you're unable to add it to your cart. It's >> either that or the fact that the app told me it had 791 thousand 610 >> calories and it won't let you add it since that many calories will kill you. >> I was able to successfully add other McDonald's food items to my cart that >> did not drill down to a screen where you had to select from among multiple >> choices. I will say that when I double tapped on the double quarter pounder >> with cheese meal on the screen which opened that it appeared to place a >> bullet or some other mark next to it but Voiceover did not speak anything. >> >> >> >> You may have to pick something else from McDonald's until Uber Eats gets >> this fixed. >> >> >> >> Alan Lemly >> >> >> >> From: [email protected] [mailto:[email protected]] On Behalf >> Of Kay Malmquist >> Sent: Wednesday, July 17, 2019 2:25 PM >> To: [email protected] >> Subject: an Uber eats problem >> >> >> >> Hi all, >> >> I can not believe that any of you have not experienced this problem. Would >> you try it and see what happens to you? If you have Uber eats, find an >> McDonald's and You can either use the popular choices or find the double >> quarter pounder with cheese. click on that. It will take you to the double >> quarter pounder with cheese screen. Flick right and you will get to a >> select options heading. If you keep flicking right,it will say required, >> then the first thing after that will say, double quarter with cheese large >> meal. It will also give the number of calories and the price for that meal. >> Double tap on that meal. It is supposed to go to another screen that will >> allow you to choose your drink. However, it does not. Instead, it just >> sits there and does nothing. You can flick right until you get to the, add >> to cart button and try that as well. It will not allow you to ad it to the >> cart. We have tried this on two different phones with two different >> accounts and had the same results. We have emailed them and they want to >> see a screen shot. No help there. Let us know what your findings are. You >> don't have to by anything, just cancel. We have been using this app for a >> long time with no trouble until now. Thanks much for any help. >> >> >> >> Kay Malmquist >> [email protected] >> >> >> >> Before you act, listen. >> Before you react, think. >> Before you spend, earn. >> Before you criticize, wait. >> Before you quit, try. >> >> >> >> William Arthur Ward - 1921-1994 - Writer >> >> >> -- >> The following information is important for all members of the V iPhone >> list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> [email protected]. 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