Uber eats support is atrocious. I had an issue where my card didn't get charged. And I was trying to resolve it with them, and I kept working with support for a day and a half, and it was like they weren't even reading my messages. They would respond with, it looks like you have a pending payment, and I'm like yes, I know, that's what I said in my message. Finally after a day and a half, I just used my paypal, and got past it. I also have the voiceover issues described. My boyfriend does too, he contacted them on twitter and they told him to reset network settings. Yeah, that's not going to fix it. So yeah, uber eats support is horrid! Its a shame the app is broken, it used to work so well. And as someone who likes to customize my order, its the best app for that. When it doesn't crash that is. Holly
Sent from my iPhone > On Jul 17, 2019, at 7:10 PM, Kay Malmquist <kay.malmqu...@gmail.com> wrote: > > I don't know what you ordered with that many calories, but wow! The only > thing is that we can't get Uber Eats to take this serious. It is in other > restaurants as well. I'm afraid that it is going to take more people > contacting them through the help part of the app. There is even a voice over > subject there so they can see clearly that you are using voice over. You > send them a very concise message clearly explaining what is going on and then > they want more details. After you have explained from beginning to end, step > by step, how can you give more details? > > Kay Malmquist > kay.malmqu...@gmail.com > > Before you act, listen. > Before you react, think. > Before you spend, earn. > Before you criticize, wait. > Before you quit, try. > > William Arthur Ward - 1921-1994 - Writer > > ----- Original Message ----- > From: Alan Lemly > To: viphone@googlegroups.com > Sent: Wednesday, July 17, 2019 4:48 PM > Subject: RE: an Uber eats problem > > Hi Kay, > > I can confirm this issue with Uber Eats and attempting to order the double > quarter pounder with cheese meal. I suspect the issue is because they have > multiple items listed under the double quarter pounder with cheese and > selecting one doesn't stick so you're unable to add it to your cart. It's > either that or the fact that the app told me it had 791 thousand 610 calories > and it won't let you add it since that many calories will kill you. I was > able to successfully add other McDonald's food items to my cart that did not > drill down to a screen where you had to select from among multiple choices. I > will say that when I double tapped on the double quarter pounder with cheese > meal on the screen which opened that it appeared to place a bullet or some > other mark next to it but Voiceover did not speak anything. > > You may have to pick something else from McDonald's until Uber Eats gets this > fixed. > > Alan Lemly > > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of > Kay Malmquist > Sent: Wednesday, July 17, 2019 2:25 PM > To: viphone@googlegroups.com > Subject: an Uber eats problem > > Hi all, > I can not believe that any of you have not experienced this problem. Would > you try it and see what happens to you? If you have Uber eats, find an > McDonald's and You can either use the popular choices or find the double > quarter pounder with cheese. click on that. It will take you to the double > quarter pounder with cheese screen. Flick right and you will get to a select > options heading. If you keep flicking right,it will say required, then the > first thing after that will say, double quarter with cheese large meal. It > will also give the number of calories and the price for that meal. Double > tap on that meal. It is supposed to go to another screen that will allow you > to choose your drink. However, it does not. Instead, it just sits there and > does nothing. You can flick right until you get to the, add to cart button > and try that as well. It will not allow you to ad it to the cart. We have > tried this on two different phones with two different accounts and had the > same results. We have emailed them and they want to see a screen shot. No > help there. Let us know what your findings are. You don't have to by > anything, just cancel. We have been using this app for a long time with no > trouble until now. Thanks much for any help. > > Kay Malmquist > kay.malmqu...@gmail.com > > Before you act, listen. > Before you react, think. > Before you spend, earn. > Before you criticize, wait. > Before you quit, try. > > William Arthur Ward - 1921-1994 - Writer > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. 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Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/6BC3DA0D-975F-43A5-B5F6-0E35A486787F%40gmail.com.
