Hello all, I, too, have had problems with this app for the last couple of months. The app keeps crashing. This was a great app when it worked. I love to order from it because it was so easy. I sure hope they can get it fixed soon. You’re right, support is atrocious.
Sent from my iPhone > On Jul 18, 2019, at 7:58 AM, Holly Anderson <[email protected]> wrote: > > Uber eats support is atrocious. I had an issue where my card didn't get > charged. And I was trying to resolve it with them, and I kept working with > support for a day and a half, and it was like they weren't even reading my > messages. They would respond with, it looks like you have a pending payment, > and I'm like yes, I know, that's what I said in my message. Finally after a > day and a half, I just used my paypal, and got past it. I also have the > voiceover issues described. My boyfriend does too, he contacted them on > twitter and they told him to reset network settings. Yeah, that's not going > to fix it. So yeah, uber eats support is horrid! Its a shame the app is > broken, it used to work so well. And as someone who likes to customize my > order, its the best app for that. When it doesn't crash that is. > Holly > > > Sent from my iPhone > >> On Jul 17, 2019, at 7:10 PM, Kay Malmquist <[email protected]> wrote: >> >> I don't know what you ordered with that many calories, but wow! The only >> thing is that we can't get Uber Eats to take this serious. It is in other >> restaurants as well. I'm afraid that it is going to take more people >> contacting them through the help part of the app. There is even a voice >> over subject there so they can see clearly that you are using voice over. >> You send them a very concise message clearly explaining what is going on and >> then they want more details. After you have explained from beginning to end, >> step by step, how can you give more details? >> >> Kay Malmquist >> [email protected] >> >> Before you act, listen. >> Before you react, think. >> Before you spend, earn. >> Before you criticize, wait. >> Before you quit, try. >> >> William Arthur Ward - 1921-1994 - Writer >> >> ----- Original Message ----- >> From: Alan Lemly >> To: [email protected] >> Sent: Wednesday, July 17, 2019 4:48 PM >> Subject: RE: an Uber eats problem >> >> Hi Kay, >> >> I can confirm this issue with Uber Eats and attempting to order the double >> quarter pounder with cheese meal. I suspect the issue is because they have >> multiple items listed under the double quarter pounder with cheese and >> selecting one doesn't stick so you're unable to add it to your cart. It's >> either that or the fact that the app told me it had 791 thousand 610 >> calories and it won't let you add it since that many calories will kill you. >> I was able to successfully add other McDonald's food items to my cart that >> did not drill down to a screen where you had to select from among multiple >> choices. I will say that when I double tapped on the double quarter pounder >> with cheese meal on the screen which opened that it appeared to place a >> bullet or some other mark next to it but Voiceover did not speak anything. >> >> You may have to pick something else from McDonald's until Uber Eats gets >> this fixed. >> >> Alan Lemly >> >> From: [email protected] [mailto:[email protected]] On Behalf >> Of Kay Malmquist >> Sent: Wednesday, July 17, 2019 2:25 PM >> To: [email protected] >> Subject: an Uber eats problem >> >> Hi all, >> I can not believe that any of you have not experienced this problem. Would >> you try it and see what happens to you? If you have Uber eats, find an >> McDonald's and You can either use the popular choices or find the double >> quarter pounder with cheese. click on that. It will take you to the double >> quarter pounder with cheese screen. Flick right and you will get to a >> select options heading. If you keep flicking right,it will say required, >> then the first thing after that will say, double quarter with cheese large >> meal. It will also give the number of calories and the price for that meal. >> Double tap on that meal. It is supposed to go to another screen that will >> allow you to choose your drink. However, it does not. Instead, it just >> sits there and does nothing. You can flick right until you get to the, add >> to cart button and try that as well. It will not allow you to ad it to the >> cart. We have tried this on two different phones with two different >> accounts and had the same results. We have emailed them and they want to >> see a screen shot. No help there. Let us know what your findings are. You >> don't have to by anything, just cancel. We have been using this app for a >> long time with no trouble until now. Thanks much for any help. >> >> Kay Malmquist >> [email protected] >> >> Before you act, listen. >> Before you react, think. >> Before you spend, earn. >> Before you criticize, wait. >> Before you quit, try. >> >> William Arthur Ward - 1921-1994 - Writer >> >> -- >> The following information is important for all members of the V iPhone list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> [email protected]. Your list owner is Cara Quinn - you can reach Cara at >> [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To view this discussion on the web visit >> https://groups.google.com/d/msgid/viphone/F015076BFA104094B2E5A78A02FAE8ED%40home. >> -- >> The following information is important for all members of the V iPhone list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> [email protected]. Your list owner is Cara Quinn - you can reach Cara at >> [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To view this discussion on the web visit >> https://groups.google.com/d/msgid/viphone/017001d53ce9%246f751bd0%244e5f5370%24%40gmail.com. >> -- >> The following information is important for all members of the V iPhone list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> [email protected]. Your list owner is Cara Quinn - you can reach Cara at >> [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To view this discussion on the web visit >> https://groups.google.com/d/msgid/viphone/E5D15723D35F49E6A3ABDDCCB75890C8%40home. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion on the web visit > https://groups.google.com/d/msgid/viphone/6BC3DA0D-975F-43A5-B5F6-0E35A486787F%40gmail.com. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/E5FEEEB2-AABB-4F1F-9BE2-B1DDEB85DB06%40comcast.net.
