Thanks, Alan. If I ever do get a resolution, I will let you know.
Sent from my iPhone > On Aug 29, 2020, at 1:29 PM, Alan Lemly <[email protected]> wrote: > > Mary, > > I'm sorry you got such a poor response from Audible Support. I too much > prefer to handle this sort of thing in writing but I'm concerned that the > availability of written, meaningful tech support is becoming a dying art > form. > > Alan > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Mary Otten > Sent: Saturday, August 29, 2020 2:32 PM > To: [email protected] > Subject: Re: Still no luck with Audible > > Hi Alan and all, > Yes, the books I was checking into were those I had recently acquired. I did > send an email to audible, and I got a not very helpful response, informing me > that I should call them if I�m having trouble exchanging books in the app. > They totally did not answer my question which I very clearly asked about why > it was I wasn�t able to have this exchange option within the app but I am > able to do it on the website. Another tech support personwho doesn�t know how > to read apparently. > > > Sent from my iPhone > >> On Aug 28, 2020, at 8:36 PM, Alan Lemly <[email protected]> wrote: >> >> ?Mary, >> >> Best of luck resolving the issue and I hope Audible Support gives a quick >> and helpful answer. Please let us know what corrects the problem. >> >> Alan >> >> -----Original Message----- >> From: [email protected] [mailto:[email protected]] On Behalf >> Of Mary Otten >> Sent: Friday, August 28, 2020 10:30 PM >> To: [email protected] >> Subject: Re: Still no luck with Audible >> >> Well, I have sent an email to audible support and we?ll see what they say. I >> believe I have the most recent version. There isn?t a newer one showing up >> in my updates in the App Store on either device. And yes, I have a lot of >> books downloaded. >> >> >> Sent from my iPhone >> >>>> On Aug 28, 2020, at 8:12 PM, Alan Lemly <[email protected]> wrote: >>> >>> ?Mary, >>> >>> I'm not usually a fan of what I'm going to suggest because it sounds like >>> one of those standard boilerplate recommendations but you might delete and >>> reinstall the Audible app. I'm only suggesting this if you're sure you have >>> the most recent version installed and you haven't downloaded a lot of >>> titles to your device. It just isn't right that the Exchange this title >>> option doesn't appear when you open the menu of one of your Audible library >>> books. >>> >>> Alan Lemly >>> >>> -----Original Message----- >>> From: [email protected] [mailto:[email protected]] On Behalf >>> Of Mary Otten >>> Sent: Friday, August 28, 2020 9:37 PM >>> To: [email protected] >>> Subject: Re: Still no luck with Audible >>> >>> Hi Alan, >>> Yes, according to my profile, exchanges are part of my account. >>> >>> >>> Sent from my iPhone >>> >>>>> On Aug 28, 2020, at 6:04 PM, Alan Lemly <[email protected]> wrote: >>>> >>>> ?Mary, >>>> >>>> I apologize if you already said you'd done this but have you checked your >>>> profile which is the last option on the right of the Audible app >>>> bottomline toolbar? When I check that, it states the various features of >>>> my Audible account including a separate button for exchanges. I'm curious >>>> whether exchanges are listed under your profile. >>>> >>>> Alan Lemly >>>> >>>> -----Original Message----- >>>> From: [email protected] [mailto:[email protected]] On Behalf >>>> Of [email protected] >>>> Sent: Friday, August 28, 2020 7:17 PM >>>> To: VIPhone via >>>> Subject: Still no luck with Audible >>>> >>>> Well, I did sign out of my Audible account on one of my phones and then >>>> sign back in. I still don?t have that exchange or return option in my >>>> menu, so if I want to return something, i?ll just have to do it the >>>> old-fashioned way on the PC. Strange. >>>> >>>> >>>> Sent from my iPhone >>>> >>>> -- >>>> The following information is important for all members of the V iPhone >>>> list. >>>> >>>> If you have any questions or concerns about the running of this list, or >>>> if you feel that a member's post is inappropriate, please contact the >>>> owners or moderators directly rather than posting on the list itself. >>>> >>>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>>> [email protected]. 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Your list owner is Cara Quinn - you can reach Cara at >>> [email protected] >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/[email protected]/ >>> --- >>> You received this message because you are subscribed to the Google Groups >>> "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected]. >>> To view this discussion on the web visit >>> https://groups.google.com/d/msgid/viphone/8F98FEF0-CB2F-4266-9CE9-8B5661E63214%40gmail.com. >>> >>> -- >>> The following information is important for all members of the V iPhone list. >>> >>> If you have any questions or concerns about the running of this list, or if >>> you feel that a member's post is inappropriate, please contact the owners >>> or moderators directly rather than posting on the list itself. >>> >>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>> [email protected]. Your list owner is Cara Quinn - you can reach Cara at >>> [email protected] >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/[email protected]/ >>> --- >>> You received this message because you are subscribed to the Google Groups >>> "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected]. >>> To view this discussion on the web visit >>> https://groups.google.com/d/msgid/viphone/02fb01d67db2%244403d1c0%24cc0b7540%24%40gmail.com. >> >> -- >> The following information is important for all members of the V iPhone list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> [email protected]. Your list owner is Cara Quinn - you can reach Cara at >> [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To view this discussion on the web visit >> https://groups.google.com/d/msgid/viphone/90B1EDDE-490D-457F-BFAD-971722A6F1B7%40gmail.com. >> >> -- >> The following information is important for all members of the V iPhone list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> [email protected]. Your list owner is Cara Quinn - you can reach Cara at >> [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To view this discussion on the web visit >> https://groups.google.com/d/msgid/viphone/031501d67db5%24a2884340%24e798c9c0%24%40gmail.com. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion on the web visit > https://groups.google.com/d/msgid/viphone/FED1823A-BFA0-447A-B1C8-3EBD3B07C6B5%40gmail.com. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion on the web visit > https://groups.google.com/d/msgid/viphone/016001d67e43%2425f37870%2471da6950%24%40gmail.com. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/AD982B63-48A6-4398-9587-88EADF7378FD%40gmail.com.
