Does it have enough space to install the new update? If he has a 16 GB storage capacity phone he might have no space to do the new install.
Something to look at. -----Original Message----- From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Maria Chapman Sent: Tuesday, 27 October 2020 3:23 am To: 'Gary Robinson' via VIPhone <viphone@googlegroups.com> Subject: Re: help with updating 6s. HI. yes it was plugged in. he has updated several phones using the same wifi and they have all worked fine. thanks. Maria > On 26 Oct 2020, at 11:22 pm, Debby <dm-h...@comcast.net> wrote: > > The only other things I can think of are does he plug in the phone > when doing the update? Probably you have already tried that. I suppose there > could be a problem with the wifi. It is probably time for Apple accessibility. > > Debby > -----Original Message----- > From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of > Maria Chapman > Sent: Monday, October 26, 2020 7:58 AM > To: viphone@googlegroups.com > Subject: Re: help with updating 6s. > > HI. > sorry. I forgot to mention. He has over 20 gig available. > thanks. > Maria > > >> On 26 Oct 2020, at 10:46 pm, Debby <dm-h...@comcast.net> wrote: >> >> Hi Maria, >> >> The only thing I can think of is there enough storage on the phone for the >> update? I did a quick google search and it says you need at least 2.7 gigs. >> The site I saw recommended 6 gigs free for best performance. >> >> If that's not it, then I would call Apple accessibility. You seemed to have >> tried most things. >> >> Take care and stay safe! >> >> Debby >> >> -----Original Message----- >> From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf >> Of Maria Chapman >> Sent: Monday, October 26, 2020 5:50 AM >> To: 'Gary Robinson' via VIPhone <viphone@googlegroups.com> >> Subject: help with updating 6s. >> >> HI guys. >> my friend has a 6s which he is trying to update. >> he h verified that the 6s does take the latest update. >> The update seems to download fine, then there is an update failed error, and >> the phone goes back to download and install. >> things we have tried include. >> 1. deleting the downloaded update and restarting the phone. >> 2. doing a hard reset. >> 3. resetting network settings. >> 4. erasing the phone and setting it up as a new iPhone. >> Looked on google and we could ’t find any other options. >> The only other option we could find is using iTunes and updating with a pc. >> Trouble is that my friend has had a stroke and cannot use a pc and he >> doesn’t have iTunes. >> so does anyone know of anything else we can try? >> thanks. >> Maria >> >> >> -- >> The following information is important for all members of the V iPhone list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. 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Mark can be reached at: >> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara >> at caraqu...@caraquinn.com >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/viphone@googlegroups.com/ >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to viphone+unsubscr...@googlegroups.com. >> To view this discussion on the web visit >> https://groups.google.com/d/msgid/viphone/028201d6ab8d%24ab6b4240%240241c6c0%24%40comcast.net. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. 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