Nothing when you ask the right questions.
-----Original Message----- From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of lenron brown Sent: Thursday, 31 December 2020 3:53 pm To: viphone@googlegroups.com Subject: Re: Sonos - Here to Help Wtf wow what's wrong with customer service these days. On 12/30/20, Richard Turner <richardturne...@outlook.com> wrote: > I'm forwarding what I feel is one of the worst examples of customer > support I've ever experienced. > I was looking into getting some Sonos 1 speakers and an amp so we > could have music in multiple rooms. I wrote their support to ask about > the frequency range of the speakers and to check if there are > different generations of the Sonos 1 speakers. Below is there utterly > useless response. I'm rethinking our plans. > > > Richard > > "You know," said Arthur, "it's at times like this, when I'm trapped in > a Vogon airlock with a man from Betelgeuse, and about to die of > asphyxiation in deep space, that I really wish I'd listened to what my > mother told me when I was young." > "Why, what did she tell you?" > "I don't know, I didn't listen." > -- Douglas Adams, The Hitchhiker's Guide To The Galaxy > > Begin forwarded message: > > From: Sonos Support <supp...@sonos.com> > Date: December 30, 2020 at 6:17:40 PM PST > To: richardturne...@outlook.com > Subject: Sonos - Here to Help > > > Sonos > > [Sonos logo] > <https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsonos.com%2F&data=04%7C01%7C%7C1ab2617138fa4a67800608d8ad323f33%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637449778607229839%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KT%2BLjZdVuiS5rYUsXCoIcm5spDIyk8iZ4Cf4LDSRBO0%3D&reserved=0> > Customer > Care<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fs > onos.com%2F&data=04%7C01%7C%7C1ab2617138fa4a67800608d8ad323f33%7C84df9 > e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637449778607239830%7CUnknown%7CT > WFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI > 6Mn0%3D%7C1000&sdata=3EmiarjDCD3r%2BO4MwcDLZKt422F2kwwbiKD4VS%2BaJAU%3 > D&reserved=0> > [pattern] > > Hi Richard, > > Thanks for contacting Sonos. > > Unfortunately, we don't share that technical information with the > public, I apologize for any inconvenience that this can cause. > > Cheers, > > Sonos Customer Care > > Case #: 02475560 > > > > > > > --------------- Original Message --------------- > From: Richard Turner [richardturne...@outlook.com] > Sent: 12/29/2020 10:19 AM > To: c...@sonos.com > Subject: Frequency response of the Sonos 1 > > I cannot find any specifications on the frequency response of the > Sonos 1 wireless speakers. > > Are there different generations of the Sonos 1 speaker? > > > > Richard, in the U.S. > > "You know," said Arthur, "it's at times like this, when I'm trapped in > a Vogon airlock with a man from Betelgeuse, and about to die of > asphyxiation in deep space, that I really wish I'd listened to what my > mother told me when I was young." > "Why, what did she tell you?" > "I don't know, I didn't listen." > -- Douglas Adams, The Hitchhiker's Guide To The Galaxy > > > * I’m not the card shark > * My web site, > www.turner42.com<https://na01.safelinks.protection.outlook.com/?url=ht > tp%3A%2F%2Fwww.turner42.com%2F&data=04%7C01%7C%7C1ab2617138fa4a6780060 > 8d8ad323f33%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C6374497786072 > 39830%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJB > TiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4YIUgiHCifvPIlzOMgwaew9bTkAJZt > habGU1ErA3nm8%3D&reserved=0> > > [https://truckin.my.salesforce.com/servlet/servlet.ImageServer?oid=00D > 1N000002JMtd&esid=0182K00000X3Da0&from=ext] > > ref:_00D1N2JMtd._5002KrpK8z:ref > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, > or if you feel that a member's post is inappropriate, please contact > the owners or moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google > Groups "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send > an email to viphone+unsubscr...@googlegroups.com. > To view this discussion on the web visit > https://groups.google.com/d/msgid/viphone/MWHPR17MB198117F6DDC777892FABFB07B7D60%40MWHPR17MB1981.namprd17.prod.outlook.com. > -- Lenron Brown Cell: 985-271-2832 Skype: ron.brown762 -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/CAA86uURMcV7JHodXppPM4Fugwn3jLO0EM%2BBYsKby33tXQ4OXmA%40mail.gmail.com. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/SYAPR01MB2319C26347E28E6C72FE34078AD60%40SYAPR01MB2319.ausprd01.prod.outlook.com.
