Janet, Are you sure your iPhone battery has any charge? I'd suggest you plug it into a power adapter in the wall and give it a couple of hours to charge and try the reset again with volume up, volume down, and holding in the side power button. You will be prompted for your passcode when resetting this way.
Alan Lemly Sent from my iPhone with Outlook<https://aka.ms/qtex0l> for iOS ________________________________ From: [email protected] <[email protected]> on behalf of Joseph Hudson <[email protected]> Sent: Thursday, August 26, 2021 3:46:33 AM To: [email protected] <[email protected]> Subject: Re: phone won't do anything Are you doing it the way that it's supposed to be done. After you press the two volume buttons, you're supposed to hold down the power button. On Thu, Aug 26, 2021, 3:03 AM Janet Bell <[email protected]<mailto:[email protected]>> wrote: tried that and it doesn't do anything at all. On 26/08/2021 08:03, Joseph Hudson wrote: Try resetting the phone by doing the volume buttons quickly one at a time and then the power button. That should unfreeze your phone. On Thu, Aug 26, 2021, 1:21 AM Janet Bell <[email protected]<mailto:[email protected]>> wrote: Morning please can someone help. my iPhone se20 has decided not to do anything today you can move round the screen but you can't double tapp anywhere I tried to power it off but again it wouldn't do it. any help would be appreciated. Janet -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]<mailto:[email protected]>. 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