You definitely do not have to hold it for a minute, about 15 to 20 seconds is 
plenty, I always do a somewhat slow count to 15 so my true time might be 20 
seconds

-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Janet 
Bell
Sent: August 26, 2021 8:11 AM
To: [email protected]
Subject: Re: phone won't do anything

yes but what he didn't say was to hold the power button in for over a minute 
which I didn't do initially.

On 26/08/2021 16:04, Carolyn wrote:
> That is what Joseph said.
>
> -----Original Message-----
> From: [email protected] [mailto:[email protected]] On 
> Behalf Of Janet Bell
> Sent: Thursday, August 26, 2021 8:18 AM
> To: [email protected]
> Subject: Re: phone won't do anything
>
> I can't tell you what the problem was apart from what I  stated 
> earlier basically the phone just locked and would't move any which 
> way.  to fix it you press the volume up button first and them the 
> volume down button and finally press the power button in holding it in 
> for about a minute or a minute and a half.  by which time you're phone 
> should have gone off and reset itself.  hope that is of some help to 
> you.  Janet
>
> On 26/08/2021 13:00, Arnold Schmidt wrote:
>> Just curious: What was the problem and how did you solve it?
>>
>> Arnold Schmidt
>>
>>
>> Sent from  Arnold's  iPhone S E 2
>>
>> On Aug 26, 2021, at 6:23 AM, Janet Bell <[email protected]> wrote:
>>
>> problem has been solved.  thanks to all.  Janet
>>
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