actually Arnold according to the apple help line yes you do. Janet

On 26/08/2021 14:08, Arnold Schmidt wrote:
Yeah, it is amazing how many problems can be solved by either restarting it, or 
doing a hard reset, which is what you did. Who knows what happened to it. 
Actually, you don't need to hold the power button in more than maybe 10 seconds 
or so. I was just curious as to what happened to it.

Arnold Schmidt


Sent from  Arnold's  iPhone S E 2

On Aug 26, 2021, at 8:17 AM, Janet Bell <[email protected]> wrote:

I can't tell you what the problem was apart from what I  stated earlier 
basically the phone just locked and would't move any which way.  to fix it you 
press the volume up button first and them the volume down button and finally 
press the power button in holding it in for about a minute or a minute and a 
half.  by which time you're phone should have gone off and reset itself.  hope 
that is of some help to you.  Janet

On 26/08/2021 13:00, Arnold Schmidt wrote:
Just curious: What was the problem and how did you solve it?

Arnold Schmidt


Sent from  Arnold's  iPhone S E 2

On Aug 26, 2021, at 6:23 AM, Janet Bell <[email protected]> wrote:

problem has been solved.  thanks to all.  Janet


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