Thanks, Candy. For some reason, I thought Verizon had discontinued their 
Accessibility number so I appreciate your reminding me that it’s still active.

 

Alan

 

From: [email protected] <[email protected]> On Behalf Of Candy 
Lowe
Sent: Friday, September 24, 2021 4:33 PM
To: [email protected]
Subject: Re: Question for anyone using Verizon in the States

 

Alan, actually, I have always had very positive  experiences with Verizon 
customer service.

  In fact, so much so, that I stay with them when I could get a discount from 
AT&T because my husband is a retiree from AT&T. Try the Verizon Disability or 
Accessibility number.  (888) 262-1999 Sent from my iPhone

 





On Sep 24, 2021, at 3:56 PM, Alan Lemly <[email protected] 
<mailto:[email protected]> > wrote:



Hi List,

 

I’m curious when the last time anyone with a Verizon account was able to talk 
to a live Verizon support person on the phone. They’ve taken this automated 
response thing to a new low in my opinion. I must have tried sending a text 
chat three or four times and I always get some automated response saying my 
message was not understood and in effect directing me to another option to 
submit my question which seems more like a merry go round than any sort of 
support.

 

I’ll ask my question here. I’m considering purchasing a new iPhone to replace 
my SE 2020 being used on my Verizon Prepaid account. If I’m buying this new 
iPhone directly from Apple, what do I need to do to avoid a Verizon activation 
fee? In the past, I’ve simply moved my SIM card from my old phone to my new 
phone but I’m not sure if this can be done when going from an SE 2020 to an 
iPhone 13.

 

Thanks in advance for any help.

 

Alan Lemly 

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