Yes, and some systems don't allow you to interrupt, i.e. you have to listen to the entire message first before you can enter a number. I have our local Safeway number in my contacts and here you have to dial 8 in order to get to customer service and it works perfectly, the number, a single comma and then 8.
From: [email protected] <[email protected]> On Behalf Of Richard Turner Sent: Saturday, May 4, 2024 9:46 PM To: [email protected] Subject: Re: NOT WORKING!! Re: Can a number be automatically sent to a phone menu to always connect with the operator? Normally, you simply add enough commas to get to the place you can enter the required number with no punctuation after that. Like, 555-555-5555,,,0 Richard, USA “Grandma always told us, “Be careful when you pray for patience. God stores it on the other side of Hell and you will have to go through Hell to get it.” -- Cedrick Bridgeforth My web site: https://www.turner42.com/ On May 4, 2024, at 9:36 PM, Peter Tesar <[email protected]> wrote: Hello, Thanks for your suggestions but it doesn't work. I would like to use the phone app to call 2 taxi companies. They play a menu with the option to press “0” to be redirected to the operator. They do not give the option to stay on the line to be redirected to an operator. The menu then repeats continuously. I was told that the “0” could be automatically sent by editing the contact and adding 1 or more commas and “0” to the end of the phone number field. I tried 1 and then more commas after the taxi number followed by the number “0”. The menu continues to repeat. Using 3 commas there is enough of a delay to hear: Press 1 to order a taxi, press 0 for an operator. I then hear the touch tone but the menu continues. When placing the call manually, I can use VoiceOver to double tap “0”. The operator then comes on the line. The phone app does not connect after sending the touch tone for “0”. Is there another character required at the end of the phone number field? Peter T. On 2024-04-24 12:48 AM, Katrina Anderson wrote: Peter, try the following: 1. Inside of the contact, there is an edit button. Click on that; you can swipe through and open fields as desired. When finished editing, click on update or save…can’t recall the prompt, but do whatever is needed to save the changes. 2. Navigate to and open (single finger double tap) the phone number field. 3. Put the cursor at the end of the phone number. 4. Add 1 or more commas and then zero. The commas are there to pass time and/or get to the prompt to tap zero. You could try using 1 comma to see if that is sufficient, and if not, continue to add commas as needed. When finished editing, remember to save your changes. That may be a poor explanation; perhaps someone else can do a better job. 5. Although it is a tad more complex and/or requires more effort, you can use the commas to automatically move you through automated systems. I use commas in contacts where multiple responses are needed. For example, the first prompt might require me to push 3, the second prompt might require me to push 1, etc. It takes some trial/error to determine how many commas are placed between digits, but when done, all I have to do is activate the contact and wait as digits are automatically entered. Different actions are needed at a particular point in my banks process, so I include only digits needed to that point; I can then manage to tap the required digit when prompted. HTH Katrina From: [email protected]<mailto:[email protected]> <[email protected]><mailto:[email protected]> On Behalf Of Peter Tesar Sent: Tuesday, April 23, 2024 8:56 PM To: [email protected]<mailto:[email protected]> Subject: Can a number be automatically sent to a phone menu to always connect with the operator? Hello, I’m using the iPhone 14 and IOS 17.4. My Contacts has two taxies and whenever I call one of them, a talking menu comes up. With each menu there is no option to remain on the line to be redirected to a live operator. The menu keeps repeating. I have to enter the number zero for the operator. In a noisy area, it is difficult to find the number (on the onscreen number pad), with VoiceOver and the menu talking at the same time. Is there a way to have zero (or another number) pressed without having to use VoiceOver? Peter T. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]<mailto:[email protected]>. 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